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Work Background
Acacium GroupPeople Solutions Country Lead
Mar. 2025City of Cape Town, Western Cape, South AfricaAs People Solutions Country Lead, I lead the execution of a people strategy that aligns with business priorities and supports organisational agility, growth, and employee engagement. I act as a strategic partner to senior leadership, advising on the people implications of key decisions and ensuring that workforce strategies are responsive to evolving business needs. I drive change management initiatives that enhance organisational flexibility and resilience, while fostering a culture of accountability and collaboration. Leveraging data and analytics, I inform strategic decision-making and partner with business leaders to define measurable outcomes that support operational success. My responsibilities include proactive workforce planning, talent optimisation for upcoming projects, and the development of scalable people solutions that improve performance and retention. I am ultimately responsible for Employment Equity compliance and strategy, ensuring representation and transformation goals are met in alignment with South African legislation. I also represent the organisation in CCMA proceedings, managing complex employee relations matters with professionalism and integrity. Additionally, I lead cross-functional efforts to improve employee relations, streamline communication, and build leadership capability across teams. I champion diversity and inclusion across the Group, embedding inclusive practices into our culture and leadership approach. My focus is on delivering sustainable, people-centric solutions that drive measurable business impact and support long-term organisational health.
Acacium GroupEmployee Relations Country Lead
Jul. 2024 - Mar. 2025City of Cape Town, Western Cape, South AfricaIn this role, I led the employee relations function across the country, providing expert, risk-assessed guidance to managers and employees on a wide range of ER matters, including disciplinary actions, grievances, performance management, and absence-related issues. I ensured that all advice and decisions were aligned with local employment legislation, company policies, and best practices. I proactively drove early intervention strategies to reduce the need for formal processes, influencing and challenging stakeholders where necessary to support fair and effective outcomes. I was responsible for end-to-end case management, including investigations, hearings, documentation, and resolution tracking, ensuring timely and compliant execution. A key part of my role involved coaching and mentoring line managers to build confidence and capability in handling ER matters. I identified training needs and delivered targeted learning interventions to strengthen ER knowledge across the business. I also played a central role in supporting organisational change initiatives, including restructures, consultations, and redundancies, ensuring compliance and employee engagement throughout. I was responsible for maintaining and updating People Team policies and procedures in line with evolving legislation, and I conducted impact assessments to advise the business on legal and regulatory changes. Additionally, I represented the company in external forums such as the CCMA, ensuring professional and compliant handling of disputes and maintaining the organisation’s reputation and legal standing.
Capita South AfricaCorporate Social Responsibility Lead
Feb. 2022 - Jul. 2024Cape TownAs Corporate Social Responsibility (CSR) Lead, I was responsible for designing and executing Capita South Africa’s social responsibility strategy, aligning it with the broader Responsible Business action plan. I led a range of community and environmental initiatives that supported both local impact and global sustainability goals, ensuring alignment with client expectations and corporate values. I worked closely with internal stakeholders, including local leadership teams and business unit heads, to embed CSR principles into operational practices. I also partnered with third-sector organisations and community leaders to deliver meaningful, measurable outcomes that enhanced Capita’s reputation and social footprint. My role involved regular engagement with key contracts and clients to ensure CSR commitments were met and exceeded, while also collaborating with local business representatives to tailor initiatives to regional needs. I supported business-wide campaigns and drove employee engagement through volunteering, awareness, and training programmes. This position required strong leadership, cross-functional collaboration, and the ability to influence at all levels of the organisation. I consistently delivered initiatives that reflected Capita’s commitment to responsible business, community upliftment, and environmental stewardship
Discovery LimitedClinical Team Leader
May. 2021 - Feb. 2022Cape Town, Western Cape, South AfricaIn this leadership role, I was responsible for managing a clinical operations team, ensuring high performance, service delivery, and alignment with organisational goals. I coached and motivated team members, implemented structured development plans, and ensured consistent application of performance management and disciplinary processes. I worked closely with the management team to identify operational risks and drive continuous improvement initiatives. My responsibilities included prioritising daily activities, managing risk within established procedures, and ensuring service level agreements (SLAs) were consistently met. I also contributed to budget adherence and operational efficiency, while staying informed on industry changes and translating insights into team readiness and adaptability. This role required strong people management, decision-making, and the ability to lead through change while maintaining a high standard of care and compliance.
Discovery LimitedPre Auth Consultant
Nov. 2020 - May. 2021Cape Town, Western Cape, South Africa
ER24Specialised Medical Services Co-ordinator
Aug. 2019 - Nov. 2020Johannesburg Metropolitan AreaIn this role, I was responsible for the end-to-end planning, coordination, and execution of specialised medical events and services. I managed all operational aspects, from initial planning and budgeting to on-site deployment and post-event evaluation, ensuring seamless delivery aligned with client expectations and regulatory requirements. I led the sourcing, scheduling, and supervision of medical personnel, ensuring optimal staffing and performance during high-pressure events. I also oversaw supplier negotiations, logistics coordination, and the drafting of operational plans and JOC applications to ensure compliance and readiness. My responsibilities extended to fleet and asset management, stock control, and financial oversight—including the preparation of quotes, sales orders, and invoices. I consistently delivered high-quality, efficient services through strong leadership, proactive problem-solving, and a commitment to operational excellence.
UcoveredFinancial Advisor
Mar. 2019 - Jul. 2019Auckland Park, JohannesburgIn this client-facing role, I provided tailored financial planning and advisory services across the full suite of Discovery products, including Health, Life, Insure, Invest, and Vitality. I supported clients in achieving their financial goals by helping them manage existing portfolios, identify growth opportunities, and secure additional assets aligned with their needs and aspirations. My responsibilities included conducting needs analyses, presenting product solutions, and ensuring compliance with regulatory and ethical standards. I built strong client relationships through trust, transparency, and a commitment to long-term financial wellbeing. This role strengthened my consultative and interpersonal skills, while deepening my understanding of financial services and their role in supporting holistic employee and client wellbeing—an insight I continue to apply in my broader people leadership roles.
Discovery LimitedClinical Training Specialist
Dec. 2015 - Feb. 2019Cape Town Area, South AfricaI was responsible for leading the design and delivery of targeted learning interventions to enhance employee performance and operational excellence within the Pre-Authorisation Call Centre. I identified knowledge and skills gaps, developed tailored training programmes, and facilitated both classroom and on-the-job learning to support continuous development. Beyond training, I held key management responsibilities, including coaching team members, supporting recruitment and onboarding, and conducting performance assessments. I played a leadership role in maintaining team standards, facilitating and chairing disciplinary hearings, and ensuring alignment with company policies and compliance requirements. I collaborated closely with team leaders and senior management to provide feedback on learner progress, identify trends, and recommend improvements. I also maintained the Discovery Health knowledge management system, ensured accurate training records, and supported quality assurance through regular review of QA reports. This role required a balance of instructional design, people management, and operational insight—contributing to a high-performing, well-supported workforce.
Discovery LimitedPre-Authorisations Consultant
Sep. 2014 - Dec. 2015Cape Town Area, South Africa• Required to be logged on the queue for 7 hours per day Managing inbound telephone queries • Accurately obtain and capture information to confirm correct funding Ensure that the reason for admission is appropriate • Understanding ICD-10, BHF and CPT codes • Capture comprehensive remarks on Paradigm and the DiscoveryCare systems • Confirm benefits according to set protocols and funding rules Page 3 of 3 • Provide product information to all Discovery and In house members in line with the standards and protocols • Transfer calls not related to Pre Authorisation, to the relevant departments • Liaise with other internal departments to resolve queries on first contact • Maintain confidentiality • Send communication via DisCribe to members • Follow up on urgent queries and enquiries • Assist with E-Auth as and when required • Maintaining acceptable performance in the following areas: EMBR, DPMO and AHT
ER24Intermediate Life Support Medic
Apr. 2013 - Sep. 2014Cape Town Area, South Africa• Respond to 911 calls for emergency medical assistance, such as cardiopulmonary resuscitation (CPR) or bandaging a wound Assess a patient’s condition and determine a course of treatment • Follow guidelines that they learned in training and that they receive from physicians who oversee their work • Use backboards and restraints to keep patients still and safe in an ambulance for transport • Help transfer patients to the emergency department of a healthcare facility and report their observations and treatment to the staff • Create a patient care report; documenting the medical care they gave the patient • Replace used supplies and check or clean equipment after us
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