Levente Varga-Burkhardt - Contract Manager, GENPACT

Feedback from Levente’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

GenpactContract Manager

Sep. 2021Cluj, RomaniaDedicated to a customer with main activities in industrial manufacturing the main activities include coordination and oversight of the performance of the service provider whilst reporting to Delivery Lead. Operational and Customer Success Activities • Actively monitor operational and transition performance; key standards and analyze performance reports and follow up; • Review business continuity/disaster recovery plans; • Provide financial related information to local/global FP&A: SOW/CR financial summaries, COLA changes, accruals & provisions, ageing reports, account reconciliations, annual rebates, OP related data. Contract Management Activities • Maintain contract, process, data, decision rule and system documentation; • Review and process Agreement Changes: TSOW, SOW, MSA Amendments, LOE/LOI, Confidentiality Agreements; • Monitor and follow-up for renewal opportunities, align with key stakeholders and prepare relevant documentation; • Identify, initiate, and review business improvement and development opportunities/proposals in collaboration with Operations, Sales, Legal, IT or other support functions. • Internal / External coordination of compliance activities: on/offboarding, infosec monitoring, license reconciliation

GenpactBusiness Analyst

Apr. 2019 - Aug. 2021Cluj County, RomaniaResponsible for the development of the reporting structure for operational and business critical metrics. Alignment of the metrics on best-practice and industry standards with the business needs and targets. Process analysis in order to identify improvement opportunities and value-share projects. Implementation of PowerBI as the chosen tool of intelligence across departments - Architecture discussion and definition - Feasibility and information-security assessment - Visual alignment and creation

accesa.euBusiness Analyst

Dec. 2018 - Apr. 2019Cluj, RomaniaInternal Robotic Process Automation projects: - Business analysis of process improvement on business critical processes (travel management and billing processes) - process flow mapping - FTE sizing and savings benefits calculation - Agile development methodology - Backlog management and user story and feature creation Developing RPA Service Line content: - Service line content development - Creation of marketing and sales support content - Development of project framework, analysis methodology, output documentation, feasibility study - Sales, marketing liaison in reaching business growth objectives

GenpactOrder to Cash Subject Matter Expert

Jun. 2016 - Dec. 2018Cluj County, RomaniaProjects: - Account Receivable Department process, reporting standardisation and data analysis (Power BI deployment for Ageing trend, dispute, collection efficiency, SLAs and team members performance monitoring, mobile dashboard creation on Salesforce for customer and leadership data overview, E2E Process Mapping for process standardisation and improvement identification, Customer Master Data clean-up, SAP implementation for EMEA region, data analysis for collection/cash-in forecast, order volume forecast, dispute creation probability based on invoicing date) - Dispute cycle time reduction project manager (process mapping for standardisation and improvement, data analysis based on region/country/type of product, best practice implementation, change management, liaison with IT department and customer for workflow tool adjustments, weekly and monthly governance and communication structure implementation) - Salesforce Platform based workflow tool re-design and implementation (AR department project manager, FTE impact calculation, UI improvement, dashboard re-creation and improvement, business needs identification and alignment for order/ customer service visibility, inter-departmental communication within workflow, reporting requirements with customer and team leads, continuous feedback and analysis for further improvements in testing and deployment phase, knowledge management of future system and process structure, support in hypercare phase) Operational responsibilities: - Daily, weekly, monthly monitoring of operational SLAs/performance indicators and report-out to leadership - Risk assessment, Root Cause Analysis, action plan proposal and alignment with team leads for correction in correlation with improvement of process performance - Continuous communication with customer/leadership on process changes, improvement ideas and deployment - Benchmarking, FTE sizing of new/changed in scope processes - Training/coaching OTC team members regarding procedures

GenpactOrder to Cash Credit Controller

Oct. 2015 - May. 2016Cluj County, RomaniaNew customer transition: - Team coordination and preparation for on-site and remote handover (1 to 1 coaching of selected team members, huddles and meetings organised for expectation setting and ways of working best practice sharing and supporting team throughout the go-live period) - Future activities identification and alignment with process owners - Process mapping and interdependencies identification - Coordination of knowledge management through on-site and remote handover - Liaison with IT team, customer and internal stakeholders to identify, align on workflow tool requirements functionalities and reporting needs (Salesforce platform) - Continous feedback and analysis on improvement opportunities throughout the testing and deployment period of the workflow tool Operational activities: - Daily customer credit risk assessment, order quality check and approval - Daily reporting of in scope activities, status check and management update - Daily coordination of a small team for operational and SLA stability - Customer relationship for in scope process changes, improvements and deployment - Monthly reporting-out of performance metrics, risk analysis and improvement identification and proposal for management

GenpactLean Six Sigma Specialist (Additional Role)

Feb. 2014 - Feb. 2016Cluj County, Romania- Mentoring Lean ideas for my department - Monthly Lean status reporting - Business Impact calculation - Involvement in New Lean Training curriculum development - Organizing Lean events for inter-departmental best practice sharing - Digital Assement for RPA (Robotics Process Automation) - Coordination and alignment between IT development team, process owner and business requirements

GenpactMicrosoft Excel Trainer (Additional Role)

Dec. 2014 - Dec. 2015- Delivering Excel Basic and Advance Training for new joiners on a quarterly / ad-hoc basis - Main topics: simple & conditional formatting, functions & formulas used in accounting area, pivot tables, charts, basic macro

GenpactAccounts Receivable Cash Application

Oct. 2013 - Oct. 2015- Daily bank statement processing for 9 countries - Suspense account reconciliation - Monthly inter-company reconciliation - Transferring scope of work for 2 new countries via remote transition (Responsible for knowledge management, standard operating procedure creation, SLA implementation and stabilising operations in new environment) - External and internal audit point of contact (Coordinating and quality check of all audit related activities and reports, risk assessment and liaison with management on status) - Knowledge transfer point of contact for lift and shift right-shoring from Romania to India (Knowledge and process management for in scope activities, remote handover training organiser and trainer, daily management status update)

AOE MarketingSales Representative

May. 2012 - Sep. 2013Cluj County, Romania- Search and identify new customers - Presentation of the various alternative investment opportunities for future prospects - Liaison in the identification of the best solutions for future investors - Communication through phone call and emails.

European Parliament, Csaba Sógor MEP OfficeInternship

May. 2013 - Jun. 2013Brussels Area, BelgiumAssisting the MEP's office in the daily administrative work

The Romanian Institute for Research on National MinoritiesInternship

Jul. 2010 - Jul. 2010Cluj County, RomaniaResearch; Press and Media Analysis.