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Network Power<100 people
Roles
✔️50%
IT
🧑🔬50%
Engineer
🖥️50%
Data Entry
Geos
🇨🇷100%
Costa Rica
Work Background
MicrosoftTechnical Support Engineer
Feb. 2022San José, Costa Rica · Remote- Azure Developer POD, Service Fabric Team
▪ Customer Satisfaction engineer and customer support engineer.
▪ Guidance on Service Fabric topics: » Performance: Review VM logs to review performance, performance best practices » Configuration: Knowledge on VMSS, Certificates, Key Vault and Virtual Networks. » Development: C#, Java, etc » Deployment: Visual Studio, PowerShell, Git and DevOps.
Tek ExpertsTeam Manager
Sep. 2021 - Mar. 2022San Pedro, San José, Costa Rica · HybridIn charge of the App Service team, Microsoft Azure, in the Developer and OSS vertical:
▪ Responsible for customer satisfaction and attention in case of escalation.
▪ Creation of performance improvement plans with the team's engineers.
▪ Personnel management: create trainings, group motivation, interviews and hiring, follow-ups, development plans.
▪ Review of metrics in conjunction with short, medium and long-term planning of the team's operation.
▪ SMART Methodology
▪ Creation of action plans for performance improvement.
Tek ExpertsStage 3 Software Support Engineer
Oct. 2020 - Sep. 2021San PedroApp Services, Microsoft Azure support.
▪ Customer Support and Customer Satisfaction.
▪ Guidance on App Service topics, performance, configuration,
development and deployment.
▪ Backlog and idle review.
▪ (T4) Train the Team Trainer.
▪ Team captain in charge of several engineers.
▪ Backup manager.
Centro de Prácticas Restaurativas SurgirIT support engineer
Jan. 2020 - Dec. 2020Desamparados, San José, Costa Rica- In charge of maintenance of the computer equipment, both hardware and software.
Tek ExpertsSoftware Support Engineer - Stage 2
Aug. 2019 - Oct. 2020San José, Costa RicaApp Services, Microsoft Azure support.
▪ Customer Support.
▪ Guidance on App Service topics performance and configuration.
Saint Mary SchoolIT assistant
Jan. 2019 - Feb. 2019Escazu, San José- Technical Support - Network cabling
Asociación Centro de Practicas Restaurativas SurgirComputer science teacher
Sep. 2018 - Aug. 2019Desamparados, San JoseMicrosoft Office lesson (Word, Excel and PowerPoint)
▪ Planning and execution of lessons.
▪ Development of evaluations.
Coopesiba RLWeb developer
Jun. 2017 - Jun. 2018Barva, Heredia- Design and development of web page. - Technology and Tools used: ▪ Data base, use of SQL with MariaDB engine. ▪ Html5, Javascript, CSS, JSP, java with IDE NetBeans. ▪ Scrum Master methodology
AJ NovedadesCompany owner
Jan. 2008 - Mar. 2019Distribution throughout the country- Creation of business relationships.
- Customer Support.
- Product sale.
- Maintenance of commercial relationship.
- Personnel manager
Zapatto Sales representative
Nov. 2007 - Jan. 2008Heredia, Heredia- Customer support.
- Product sale.
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