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Work Background
LaunchDarklyStrategic Product Manager
Apr. 2024United StatesLaunchDarkly is a cloud-based platform that helps software that empowers all teams to manage the rollout of new features. If you just built a cool new feature, but you're worried about releasing it to everyone at once. What if it has bugs? LaunchDarkly allows a gradual rollout, so you can test it with a small group first, then release it more broadly if it goes well. By using "feature flags", you can think of it as a control panel for turning features on and off for different users.
SellerateGlobal Partnership Manager
Feb. 2024
EPAM SystemsDigital Innovation Manager
Mar. 2023 - Feb. 2024London, England, United KingdomEPAM, specializes in 11 industries in 50+ countries, providing innovative solutions to our customer's most challenging problems. Our teams of technologists, strategists, and designers deliver powerful digital experiences. From Retail and Insurance to product development and engineering, we materialize scalable solutions to help companies outperform the competition.
SellerateSenior Business Development
Jan. 2022 - Feb. 2024Sellerate is an Account-Based Sales Acceleration firm that helps tech companies build a predictable B2B pipeline, win new enterprise business, and fuel growth. *Sales and Marketing methodology that combines business intelligence and personalized engagement from an experienced account development team. Leading B2B SaaS and Technology providers today use Sellerate to complement their sales and marketing programs. Supporting clients in over 30 countries from offices in Buenos Aires, Medellin, and San Francisco
NexlaDemand Generation Specialist
Jan. 2022 - Jul. 2023Estados Unidos* Partner with our sales and marketing teams to build creative outreach programs that build pipelines within our territory * Research and build new and existing accounts via adding contacts, and sending strategic email and social campaigns *Engaging in high-level conversations to enhance awareness and interest in targeted industries. *Develop strong relationships and excel at long-lasting building partnerships with prospective customers
MURALCustomer Success Specialist
May. 2021 - Nov. 2021*Manage and respond to customer requests
*Understand our customers and become their advocate
*Educate and instruct customers through email, chat, phone call and video
*Assist the Customer Experience team with managing their accounts as needed
*Collaborate with the Product team on how to improve the product
*Collaborate with Customer Success on education programs
WingTeam Leader- Senior agent
Sep. 2020 - Apr. 2021Nueva York, Estados Unidos*Coordinate team activities,
*KPIS
*Update company changes with team
*Meetings
*Feedback on their performance
*Sales
* Dialpad, Slack, Zendesk
WingBilingual Senior Agent
Feb. 2020 - Sep. 2020Nueva York, Estados Unidos
* Customer response and advice through management tools.
* Provide daily attention to a large number of users answering their concerns and educating them about Wing services.
* Sale of services and telephones
* Identify and satisfy the needs of the average user.
* Technical support
EsbellContact center
Dec. 2019 - Mar. 2020Buenos Aires, Ciudad Autónoma de Buenos Aires, ArgentinaManage and enhance direct message channels with customers. Social networks, mail, WhatsApp.
EsbellFront Desk Staff
Jul. 2019 - Mar. 2020Capital federalSale of aesthetic and medical treatments, and products; billing; Inventory; collections Client portfolio management; Customer Support; accounting tasks; schedule management
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