Layla Rojas - Virtual Executive Assistant, self-employed

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Work Background

Independent ContractorVirtual Executive Assistant

May. 2023RemoteMailbox and Calendar Management • Efficiently manage executive calendars, schedule meetings, conference calls, and appointments, prioritizing requests to optimize executive time. • Manage confidential materials for clients, board members, and employees. • Represent executives through professional communication channels, including phone and email. • Facilitate smooth interactions between executives and internal/external stakeholders. Travel Coordination • Arrange and coordinate travel logistics, including private and commercial flights, ground transportation, and detailed itineraries. • Handle travel-related expense reports with precision. Meeting Coordination • Plan and coordinate meeting logistics, including location selection, IT and media setup (video conferencing), catering, and other necessary arrangements. • Ensure all aspects of meetings and events are executed efficiently. Personal Support • Assist with personal tasks and errands, ensuring a balance between professional and personal responsibilities. • Manage personal schedules, including healthcare appointments, family events, and other commitments. •Provide IT support and logistics for executives. Software & Technical Skills • MS Office Suite • Cloud-based tools: Google Workspace, Microsoft, Dropbox etc. • Design: Adobe Photoshop and Canva • Email Marketing Platform: Constant Contact • Database management: Salesforce CRM • Database analysis: SQL, Oracle Personal Attributes • Proactive, independent worker with minimal supervision required. • Adaptable to changing priorities and demands. • Dependable with a strong work ethic. • Excellent written and verbal communication abilities to engage with individuals at all levels with professionalism and approachability. • Quick to learn and adapt to new software and tools.

Innomar StrategiesAdministration & Co-Pay Assistant

Jul. 2022 - May. 2023Montreal, Quebec, Canada · RemotePlayed a key role in ensuring seamless program operations for a leading provider of patient support services. Maintained patient records on Salesforce CRM, efficiently processed medical documents, and collaborated with program managers and accounting teams to meet copayment KPIs. Demonstrated skills in general administration and calendaring.

SETYM InternationalProject Coordination and Admin Support

May. 2017 - Sep. 2020Montreal, Canada Area · HybridIn my role at SETYM International, I supported the Business Development Department with key responsibilities: This included checking and ensuring the accuracy of trainees' registration documentation, coordinating financial support with trainees' offices, and managing tasks for visa applications. I also looked after on-site logistics during trainees' stays, making sure their accommodation needs were met. Additionally, I played a part in managing the financial side by coordinating with trainees' offices to secure necessary financial backing for their attendance. Post-training, I handled payment documentation and filing, contributing to organized financial records. These responsibilities collectively ensured smooth training program execution, contributing to SETYM International's overall success.

iQorCredit & Collections Agent

Feb. 2015 - May. 2017Montreal, Canada AreaMonitored business accounts for non-payments and irregularities. Executed collection activities in adherence to compliance guidelines, allocated payments, and performed account reconciliations. Investigated and resolved customer queries, maintaining positive client relationships. Supported the Quality Assurance Manager by providing training sessions for new staff.

SmartClick LatamAdvertising Copywriter

Jan. 2013 - Dec. 2014Lima Province, Peru- Worked on marketing campaigns and sales pitches for a variety of brands. - Generated daily content on social media to build meaningful connections and encourage engagement/action, all while working closely with designers and other digital team members. - Created social media editorial calendars, replied to messages in a timely manner and reported on feedback and online reviews. - Wrote content for online media (social media, e-newsletters, blogs, etc.)