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Work Background
People Management GmbHOperations Consultant
May. 2024Zürich, Switzerland · RemoteThe role is a voluntary position that seeks to bring together both internal and external resources
to ensure that the 2024 Networking event is successful and runs efficiently.
The role includes:
Creating and administering a framework for all teams to document the work of the teams
Implementing a Non-Disclosure Agreement for all teams
Creating and modifying the script for the event
Organizing all Activities at the event, including games, presentations and speakers
Coordinating and recording minutes of organization wide meetings
Assuring that the physical plant of the meeting space is correct
UWXInsurance and Reinsurance Consultant
Jul. 2023Greater Zurich Area · Hybrid
Anthony Barker MBA CPCU FLMI RPLURe/Insurance & Risk Management Consultant and Auditor
Mar. 2020Zurich, SwitzerlandMy Risk Management and Auditing skills are at their peak when I’m challenged to accommodate executives, clients, agencies, my teams, and various international stakeholders – all at the same time. I've had a progression of accomplishments through complex challenges in a range of projects, and I still enjoy it all. By the end of each initiative I have the satisfaction of knowing that I’m a valued part of it, and also that I have risen to every challenge. My depth of experience spans Insurance & Reinsurance Claims, Risk & Control, and Expert Auditing. The results are measured in improved business growth, organizational efficiencies and spikes in productivity. This experience draws from ongoing, evolving requirements for innovation and leadership with high standards for leading large teams on clear KPIs. The common thread throughout my career and each initiative is surpassing goals and targets for clients and organizations that benefit from practical leadership as well as strategic planning, complex research, and targeted analysis.
Swiss ReHead Claims Operations - Europe Middle East and Africa
Feb. 2016 - Feb. 2020Zürich Area, Switzerland• Key leadership role of a 30-member team in 7 European locations with overseeing Claims Operations in the European, Middle East and African regions. • Member of the EMEA Operations Management Committee and the Global Claims Management Committee.
• Ensured and maintained Claims Management support, including creating financials, new claims, and providing regulatory support as well as ITC and AML reviews.
• Facilitated the reorganization of the team to end 70% of all open claims in the region (11,000), resulting in cost-appropriate, high-quality service to clients.
• Led the design, creation and implementation of Artificial Intelligence to analyse, review and reclassify all incoming documents to raise levels of productivity.
• The team currently administers a 100% higher transaction volume with the same FTE count over three years.
• Increased efficiency allowed yielded higher transaction volume without an increase in staff at a 20% savings.
Swiss ReVice President, Manager, Cross Functional Operations
Jan. 2013 - Feb. 2016Zürich Area, Switzerland• Sustained the Risk Control Framework for the EMEA Regional Operations Head. Reported incidents plus the identification and resolution of problems causing Risk issues for Underwriting Support, Technical Accounting and Claims. Established and managed the Regional Data Quality Team.
• Designed and directed implementation of a metric based Risk Control Framework
• Led the Regional Claims Management Team for Latin America, on an ad interim basis, as well as the EMEA Regional Centre of Excellence.
• Established end to end data quality control framework to ensure that the process of insurance from premium billing to claim payment could be validated.
• Standardized data reporting process, allowing the company to remain compliant with regulatory reporting rules without taking on more staff.
• Developed a system to focus the data validation process on a limited number of data elements that could be confirmed within 24 hours.
• The backlog of policies was reduced from more than 25 % of the portfolio to under 1%, resulting in higher service and collection of 50 Million in premiums.
Swiss ReVice President, Global Auditor
Feb. 2006 - Jan. 2013Led consulting support to improve client process, claim handling and reinsurance reporting and help client companies improve performance by more effectively managing effects of adverse loss development.
• Successfully recovered USD $20 Million per annum resulting from accounting and reporting errors.
• Led consulting initiative for a Chinese health insurance carrier to better manage the effects of growth.
• Developed data mining techniques to identify specific process weakness, premium errors and erroneous claim liabilities.
• Designed and implemented a data analysis tool to capture data that was inconsistent and needed clarification.
• Ongoing focus on problems resulted in a more effective control framework, which provided valuable feedback to clients, outside auditors and underwriters for an annual increase in income of USD $20 Million per annum.
GE CapitalGlobal Auditor
Jun. 2004 - Feb. 2006Kansas City, Missouri Area• Oversaw audits of client companies with a focus on contract compliance and introducing best practices through Six Sigma Methodology. Improved client processes targeting claim handling, accounting and reinsurance reporting.
• Created a data analysis in MS Access that identified 24 Million in over billings to the company and oversaw the process of recovery – the issue arose from claim submissions of less than USD $100 per transaction.
• Created tools to identify specific process weakness that could resulted in premium loss and erroneous claim liability.
• Effectively utilized the Framework of Six Sigma to improve team performance on financial and operational audits.
• Client approval and implementing new systems to recover of 18 Million in incorrectly allocated expenses.
Ken Randall AmericaAssistant Vice President and Corporate Secretary
Nov. 2000 - Oct. 2003Greater Boston AreaDeveloped and negotiated alternative billing and payment plans for outside counsel resulting in $1 Million in client savings.
Directed complex coverage litigation and arbitration
Negotiated settlement of multimillion dollar damage and coverage disputes.
CGU InsuranceDirector HO Reinsurance Claims
Jan. 1995 - Nov. 2000Supervised six adjusters in the investigation and negotiation of reinsurance submissions arising from treaty and facultative contracts. Oversaw and audited Managing General Agents.
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