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Work Background
Benton PUDOperations Administration and Business Analyst I
Aug. 2024Kennewick, Washington, United States
AbadanOperations Director
Jan. 2024 - Aug. 2024Richland, Washington, United StatesI oversee a dedicated team of 11 full-time operations personnel, including the Office Manager, Equipment Manager, and Warehouse Manager. My focus is cultivating a positive and collaborative work environment, enhancing operational efficiency through implementing Standard Operating Procedures (SOPs), and driving process improvements for seamless operations and optimal inventory management. A significant aspect of my role involves transitioning seamlessly into a strategic directorial position, where I advance staff skill development and professional growth. I actively head cross-departmental collaborations to refine inventory management and system maintenance, ensuring our operations excel in efficiency and technological reliability. Championing a culture of continuous improvement and open communication, I have fostered departmental synergies and elevated the overall organizational performance. Moving into a training-focused and strategic directorial capacity, distinct from my previous tactical management roles, I facilitate meetings to align personnel development with our broader organizational goals, conducting comprehensive performance evaluations and identifying targeted training opportunities. I’m invigorated by preparing individuals to undertake additional responsibilities and contribute meaningly to our operations' success.
AbadanOperations Manager
Jan. 2016 - Jan. 2024I led daily operations across departments, focusing on strategic improvements in operational workflows, inventory management, and process optimization. Under my leadership, our team of 9 full-time operations personnel thrived in an environment of continuous learning and improvement. I automated inventory management processes, including integrating a new ERP system and developing spreadsheets to optimize inventory levels, reduce errors, and minimize supply chain issues. My commitment to nurturing team development saw over 50% of part-time staff transition to full-time management roles, enhancing internal capabilities and staff satisfaction. Additionally, I promoted a company culture where individuals felt valued, coordinating events that boosted morale and galvanized a sense of community. Liaising with cross-functional teams, I worked to unplug bottlenecks and streamline operations, significantly elevating our bottom-line performance and enhancing customer experiences. My proactive approach to leading transformational initiatives and managing a larger team set a foundation for operational excellence.
AbadanOffice Manager
Mar. 2011 - Jan. 2016West Richland, Washington, United StatesI managed office operations while ensuring the efficiency and productivity of 6 full-time office personnel. My leadership was instrumental in optimizing internal processes, which expanded our company revenue from $3M to $7M and doubled our customer base without sacrificing service quality. Partnering with key stakeholders, such as Hanford, I served as Contract Administrator, overseeing significant projects like a 600+ machine install in a year-long transition process. My efforts in leading company-wide appreciation and team-building activities significantly improved our company culture and employee morale. Balancing various concurrent priorities, I supported multiple aspects of the business, from executive communications to event coordination to accelerate organizational growth and development.
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