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Work Background
5&5Customer Success Senior Manager
Dec. 2022Texas, United StatesAs a Customer Success Senior Manager at 5and5, I will still remain close to our brands and ensure they are reaching their goals. But, I also get to help develop our newer CSMs!
5&5Customer Success Manager
Mar. 2022 - Dec. 2022As a Customer Success Manager at 5and5, I get to help brands set their goals and strategically attain them. While simultaneously problem-solving the outliers and hiccups along the way and offering valuable industry knowledge from experience and internal resources.
Best Choice Restaurants dba McAlister's DeliDirector of Marketing and Catering
Aug. 2019 - Mar. 2022Marketing Director for Best Choice Restaurants, DBA: McAlister’s Deli. This includes all social media, grand openings, remodels, printed media, commercials, billboards, restaurant signs and any issues associated. We currently have 63 locations and counting. Catering Director: I am in charge the catering call center for our franchise. To date we have made over $6 million in total sales. I handle all of the catering orders, phone calls from guests and employees, accounting and any other catering issues. I have been a part of the McAlister's Deli FOCUS Brands Catering Committee since 2017 where I am able to help mold how our catering will be produced, packaged and promoted to all 400+ Delis in America.
McAlister's DeliDirector of Marketing
Jul. 2018 - Aug. 2019I am in charge of all of the Marketing for my McAlister's Deli Franchise. This includes all Social Media, Grand Openings, Fundraisers and Community Outreach that we are a part of! We currently have 33 locations and counting!
McAlister's DeliGuest Services and Marketing Manager
Sep. 2016 - Jul. 2018Odessa/Midland, Texas AreaI am our Guest Services and Marketing Manager for all 31 of our Mcalister's Delis. This includes any marketing for new store openings, remodels, holiday's and any special events we have going on. I am also in charge of keeping up with all Social Media for the Southwest Deli Group Franchise.
McAlister's DeliGuest Services Manager
Jan. 2016 - Sep. 2016Odessa/Midland, Texas AreaI monitor all social media and guest relations for our 24 stores and counting! I also interact with our customers to make sure we are going above and beyond what is expected!
McAlister's DeliRegional Catering Manager
Dec. 2014 - Jan. 2016Central RegionI am the Regional Catering Manager for McAlister's Deli. I get to be in charge of Marketing for the McAlister's brand of Southwest Deli Group in Odessa, Midland, Andrews and Big Spring TX. I will be working with other regional managers to bring in new customers. Specifically for our catering but all customers are a win.
McAlister's DeliCatering Production Team
Nov. 2013 - Dec. 2014Odessa/Midland, Texas AreaI help to create and deliver all of the catering orders in Odessa, Midland and Andrews, Texas. This includes everything from delivering 8 boxed lunches to over a 1,000 people at once. I created the display food for the regional commercials. I also was able to book a large catering deal for the Permian Basin International Oil Show in 2014.
Dallas Country ClubManagement Intern, Field Stand Attendant, Waitress
Jun. 2013 - Sep. 2013I went above and beyond providing exemplary service. Was knowledgeable of events going on in all parts of the club. I learned how to prepare the menu and create drinks offered in the field stand. Inventoried bar, field stand and the main dining rooms. I worked with banquet captains to coordinate events and assisted with creating schedules.
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