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Work Background
Plume Design, IncStaff Product Manager
Apr. 2024New York City Metropolitan Area
CarvanaProduct Lead - Mobile Growth & Next Gen Comms
Apr. 2022 - Apr. 2024New York, New York, United States
Seattle KrakenDirector, Product and Design
Apr. 2019 - Apr. 2022Greater Seattle AreaThe NHL's 32nd franchise, debuting for the 2021-2022 season, the Seattle Kraken is Seattle's newest professional sports organization. Climate Pledge Arena is Seattle's brand new arena under a historic roof, in the heart of Seattle Center. The Digital & Fan Experience team works with both the Seattle Kraken and Climate Pledge Arena to develop and innovate the technical fan experience. As Director of Product and Design, my responsibilities included:
- Leading the product team for the Seattle Kraken/Climate Pledge Arena mobile app
- Leading the UX/UI design team for the Seattle Kraken/Climate Pledge Arena mobile app
- Identifying, implementing, and refining various fan-facing technologies like customer service texting, and web-based chat
- Interviewing fans and potential fans about their needs during an event day to discover opportunities for technological innovation
- Leading research initiatives regarding other arenas, teams, and related technical solutions - Establishing data needs for internal teams to help optimize operations, personalization, and efficiencies within the arena
LiquidPlannerDirector, Product
Jan. 2019 - Apr. 2019Greater Seattle Area
LiquidPlannerSales Engineering Manager
Feb. 2018 - Jan. 2019Greater Seattle AreaLiquidPlanner is dynamic project management for modern business. Our software enables people, teams, and business leaders to do great work. As the Sales Engineering Manager I was responsible for: - Defining product knowledge levels for sales team members
- Developing and executing sales knowledge programs (demo skills, product knowledge, sales process)
- Preparing and presenting customized technical solutions for our existing customers and prospective customers
- Managing Sales Engineer team for new and existing business
- Collaborating with Sales and Customer Success teams to assess customer needs and possible solutions
- Onboarding new Sales team members
- Serving as liaison and stakeholder for Sales organization in Product development
LiquidPlannerSales Engineer
Oct. 2016 - Feb. 2018Greater Seattle AreaAs a Sales Engineer I was responsible for:
- Maintained expert-level product knowledge - Prepared and presented customized technical solutions for our existing customers and prospective customers
- Onboarded new Sales team members
- Worked with Sales team members to improve demos, presentations, and product customization abilities
Pathways In EducationProgram Manager
Apr. 2013 - Nov. 2015Pasadena, CAPathways In Education is a non-profit charter school and experiential learning program that works with public schools and other organizations to provide dropout recovery and retention programs through alternative learning environments, workshops and experiential learning programs. In my role as Program Manager, I managed Blackbird Farm, an experiential learning program in the Anderson Valley of Northern California. We supported over 400 students a year and worked with over 40 schools. Management
- Developed organizational structure
- Grew staff from 14 to 30 individuals
- Managed a team of 30 employees for educational program
- Increased employee retention average by 40% during the first year as manager
- Designed and executed all professional development and employee growth opportunities Operations
- Allocated over $300,000 in operations budgets (achieved 15% profit in first 6 months as manager)
- Developed and wrote programming for an 11 day experience for students
- Achieved a 96% approval rating of the program in the first year of operation
- Planned and executed two large (100+ person) events
- Completed all certifications, grants, community relations, and applications
SCVNGRRegional Sales Manager/Account Executive at SCVNGR l Levelup
Dec. 2011 - Feb. 2013Atlanta, GALevelUp is a Google Ventures startup focused on disrupting the mobile payment space by creating white label applications for large foodservice chains. The regional teams were focused on community development, account management, and strategic growth.
- Promoted in first month of work after leading Atlanta to be the fastest growing market ever within SCVNGR
- Maintained client relationships and communications for all Southeastern regional accounts
- Recruited over 5,000 new users and 150 new merchants within first 90 days of launch
- Set strategic goals for all sales, implementation, marketing, and customer service for 6-person team
Center for International Trade and SecuritySecurity Leadership Fellow
Aug. 2010 - Dec. 2011Athens, Georgia AreaThe Richard B. Russell Security Leadership Program (SLP) is a year-long academic program focused on nonproliferation and national security. The first semester is spent in an intensive research-oriented course taught by CITS staff and guest lecturers from the policymaking and national security communities. In the second semester, students work on projects ranging from country assessments to international workshops and seminars for strategic trade control practitioners. While in the SLP program I focused my research on CARICOM trade security policies and our annual Security Leadership workshops.
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