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United States
Work Background
PT Inovator Teknologi SolusiArea sales Manager
Jan. 2025Indonesia, BatamSales Coverage area (Banda Aceh, Medan, West Sumatera, Riau, Riau Island). An ICT Company based on Batam Island.
Gasnet IndonesiaAccount Manager B2B/Enterprise Northern Sumatera
May. 2019BatamJob Desk and Responsibilites : 1. Client Relationship & Account Management Serve as the primary point of contact for key enterprise/B2B clients in Northern Sumatra. Build and maintain long-term relationships with decision-makers (C-level, procurement, IT, operations). Understand client business needs and propose tailored solutions. Ensure high customer satisfaction and retention. 2. Sales Growth & Revenue Generation Achieve sales targets by identifying upsell/cross-sell opportunities within existing accounts. Develop and execute account plans to expand market share in the region. Negotiate contracts, pricing, and service agreements. Collaborate with marketing and pre-sales teams to drive demand generation. 3. Market & Business Development Prospect and onboard new enterprise clients in Northern Sumatra. Analyze market trends, competitor activities, and industry developments. Represent the company at industry events, trade shows, and networking forums. 4. Collaboration & Reporting Work closely with internal teams (technical support, logistics, finance) to ensure smooth delivery. Provide regular sales forecasts, pipeline updates, and performance reports. Address client issues promptly and escalate when necessary. 5. Compliance & Documentation Ensure all sales processes adhere to company policies and legal regulations.
PGAS Telekomunikasi Nusantara, PTAccount Manager ISP/NAP
Jan. 2014 - May. 2019Batam, Kepulauan Riau, IndonesiaMain Job Responsibilities: 1. Client Acquisition & Account Management Act as the primary contact for enterprise clients (corporates, SMEs, government, etc.) requiring ISP/NAP solutions (dedicated internet, leased lines, colocation, cloud connectivity, etc.). Build and maintain relationships with key decision-makers (IT heads, CTOs, network managers). Conduct needs assessments and propose customized connectivity solutions (e.g., fiber, MPLS, SD-WAN). 2. Sales & Revenue Growth Achieve monthly/quarterly sales targets for ISP/NAP services. Identify upsell opportunities (e.g., bandwidth upgrades, added security, multi-location networks). Prepare proposals, negotiate contracts, and handle pricing discussions. Collaborate with pre-sales engineers to design scalable network solutions. 3. Market Expansion & Partnerships Prospect and onboard new clients in sectors like finance, education, healthcare, and retail. Develop partnerships with local ISPs, data centers, and telecom providers to expand reach. Stay updated on industry trends (e.g., 5G, IoT, cloud connectivity demands). 4. Technical Liaison & Project Coordination Work with network operations teams (NOC) to ensure seamless service delivery and SLA adherence. Troubleshoot client issues (latency, outages) by coordinating with technical support. Oversee installation timelines and client onboarding processes. 5. Reporting & Compliance Maintain CRM records (e.g., Salesforce) for sales pipelines and client interactions. Provide reports on sales performance, churn rates, and market feedback. Ensure compliance with telecom regulations and internal policies.
Telkom IndonesiaAccount Manager
May. 2012 - Dec. 2013Batam, Kepulauan Riau, IndonesiaAccount Manager External
TelkomselSales Support Representative
Jan. 2005 - Dec. 2006Batam, Kepulauan Riau, IndonesiaTelkomsel Personal Representative
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