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Work Background
onefinestayBusiness Development Executive - EMEA
May. 2022London, England, United KingdomI am excited to lead b2b development in EMEA for onefinestay, an Accor luxury brand that provides exceptional quality homes and experiences in the most desirable destinations, and delivers an unmatched level of personal service and professional hospitality in the private rental industry.
NOMADIC HOTELS LTDFront of House Team Member
Jun. 2021 - May. 2022London Area, United KingdomI was part of a team dedicated to creating a memorable shared outdoor dining and camping experience for this unique hospitality business.
• First to welcome guests and explain their upcoming experience
• Provided excellent service to up to 36 guests (food, drinks, requests, etc.)
• Designed + prepared table arrangements to create a memorable environment
Novotel London WestFront Office Team Member
May. 2021 - May. 2022London, England, United KingdomI provided a luxurious level of guest services at this 4-star hotel.
• Identified VIP guests and prepared and delivered personalized welcome cards, amenities, and special requests to exceed guests’ expectations
• Connected with all guests to provide exceptional, personalized service and foresee any potential issues to proactively prevent potential complaints
• Offered solutions to resolve any complaints
• Utilised Opera to complete up to 300 check ins/outs per day
• Administrative tasks: answering incoming phone calls, preparing online check in documents, reviewing credit limits, merging profiles via Opera
High Atlas FoundationBusiness Development Manager
Mar. 2019 - Aug. 2019Marrakech, Marrakech-Tensift-Al Haouz, MoroccoI held sole responsibility for securing project funding and leading networking opportunities. HAF is a nonprofit that fosters sustainable development in Morocco. • $1,476,000 secured for a variety of national projects
• Increased HAF’s international strategic partnerships across the private and public sectors, as well as with government agencies
• Supervised a team of international volunteers to achieve KPIs
• Copyedited 100% of HAF communications prior to publishing
Beyond MoroccoDigital Branding Strategist
Feb. 2019 - Sep. 2019RemoteI designed personalized travel itineraries and copywrote articles about travel in Morocco for clients of this bespoke OTA based in Marrakech. • Amplified company exposure by creating digital content and utilizing SEO
• Published month-to-month, seasonal, and detailed generic guides for tourists
Moroccan CuratorsTravel Coordinator
Oct. 2018 - Dec. 2018Marrakech Prefecture, MoroccoI expanded this travel agency’s local and international markets to enhance clients’ itineraries. • Launched MoCu’s Spain market by building partnerships with key vendors
• Negotiated mutually beneficial contracts with restaurants and hotels
• Project management of tours by utilizing online platforms
High Atlas FoundationProgram Assistant
Mar. 2018 - Feb. 2019Marrakech Prefecture, MoroccoAs PA, I adapted project proposals, concept documents, and agreements to create cross-sectoral partnerships; coordinated events; and contributed to all social media. • $450,000 secured in grant funding within 5 months
• 11 published articles to increase public awareness and support
• Represented HAF at exclusive government events for networking purposes
Northeast Treatment CentersQuality Assurance Compliance Specialist
Aug. 2016 - Aug. 2017NET provides trauma informed behavioral health and social services. In this role, I added value to standards of care by evaluating 100% of clinical documents and data entry for services across all 4 outpatient centers. • Developed and implemented corrective action plans for resolution of any internal and/or external regulation violations
• Trained all staff on internal and external regulations to ensure continuous quality improvement
Northeast Treatment CentersClinical Team Leader
Mar. 2016 - Aug. 2017Greater Philadelphia AreaI oversaw 100% of clinical documentation and day-to-day management of Wharton Rehab Center, a 35-bed inpatient facility. • Devised 100% of treatment plans, evaluations, and progress reports for up to 35 persons in recovery
• Supervised all clinicians to ensure services were provided to clients and documented in an effective fashion
Northeast Treatment CentersAddictions Counselor
Aug. 2015 - Mar. 2016Greater Philadelphia AreaAs counselor, I fostered psychosocial growth among adults and youth with addiction, mental illness, and co-occurring disorders. • Provided 24-36 individual assessment and treatment services to intensive outpatient (IOP) and outpatient (OP) persons in recovery per week
• Executed group therapy and psychoeducational counseling sessions for several groups of up to 19 IOP and OP persons in recovery per week
Epilepsy Foundation Metropolitan WashingtonCommunity Action Partnership Volunteer Group Coordinator
Mar. 2014 - Dec. 2014Washington D.C. Metro AreaAfter interning with EFA's national office in the Development and HR departments (10/2013 - 5/2014), I was trusted to successfully jumpstart the new local chapter to provide support, education, and advocacy for people with epilepsy and families affected by seizures in DC. • Directed the planning and execution of meetings, fundraisers, and vendor procurement • Led volunteers in brainstorming and conducting creative awareness initiatives
The AnBryce Foundation - Saturday InstituteTutor and Mentor
Oct. 2011 - Apr. 2014Washington D.C. Metro AreaI administered an advanced academic curriculum to a diverse group of at-risk elementary and middle school students. • Facilitated the improvement of 10-15 students’ reading, writing, and math skills by implementing stimulating activities
• Motivated students to engage in their classwork by exhibiting creativity, enthusiasm, and encouragement
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