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Work Background
AT&TLead Product Management & Development
Nov. 2021 - Oct. 2023Indianapolis, Indiana, United States · Remote*Partnered with the finance teams to design a process and tooling that all employees utilize for review when requesting development funding increases.
*Aligned leadership, reviewed, and approved $2M of development capital, ensuring that each decision reflected the needs of the business and customer.
*Led tooling and process updates to support a new Chief Finance Office business case vetting process with resulting efficiencies leading to 36 cases being vetted and 18 in progress over 3 months to be used in prioritization discussions.
*Partnered with Tech Dev and the business to understand customer and business needs, determined feature viability, and translated business needs into development requirements.
AT&TSenior - Tech Business Analysis
Sep. 2019 - Nov. 2021St Louis, Missouri, United States · Remote*Led business requirements effort for a $7.1B DirecTV divestiture, gaining alignment from over 20 development application teams and organizations across the business including Legal, Retail, Product, and Compliance.
*Teamed with the business to understand pain points and translated to development requirements for all provisioning applications used to set up customer devices, ensuring that they had the required services.
*Represented and prioritized development needs for Provisioning applications, including Product in Agile methodology.
AT&TSr Business Manager
Mar. 2009 - Sep. 2019St Louis, Missouri, United States · Hybrid*Managed a team of 43 contractor resources for 2 production applications, supporting them in outage / defect root cause analyses, change costs, and approvals, reporting needs, scheduling needs, and conducting performance reviews.
*Served as a point of contact for any application change needed by business and development teams, aligning on prioritization of updates with the Mobility organization to ensure the greatest needs of the business were resolved.
*Led updates to ensure executive leadership was aware of 99.9% production rate status, any outages, and overall application health.
*Instituted a business prioritization call with the business to ensure that the most important defects fixes made it into production as quickly as possible.
AT&TSr. Technical Team Lead
Apr. 2007 - Mar. 2009St Louis, Missouri, United States · On-site*Supervised the testing procedures throughout a designated production release.
*Directed a team of 10 testers, overseeing the planning and implementation of production releases.
*Collected metrics to provide leadership with updates on the status of test execution.
*Managed task assignments to team members, ensuring the completion of all tasks with high quality.
*Participated in the interview process to onboard new testing resources for the team.
AT&TSr QC/Test Manager
Dec. 2004 - Apr. 2007St Louis, Missouri, United States · On-site*Trained and led a team offshore resources.
*Attended weekly coordination meetings to ensure development, requirements, quality control, application support and project managers understand the requirements of the projects.
*Tested code to ensure it is functioning per the requirements.
AT&TQC Analyst
May. 2001 - Dec. 2004St Louis, Missouri, United States · On-site*Attended weekly coordination meetings to ensure development, requirements, quality control, application support and project managers understand the requirements of the project.
*Tested code to ensure it is functioning per the requirements.
AT&TStudent Manager
May. 2000 - May. 2001St Louis, Missouri, United States · On-site
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