Paulène Ntsame - Product Solution Specialist, AGCO Corporation

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Work Background

OutlierAI Trainer (French)

Jun. 2024Paris, Île-de-France, France · Remote- Work with artificial intelligence systems to teach them how to process and respond to complex data.

AGCO CorporationProduct Solution Specialist - Marketing Automation

Feb. 2024United Kingdom · Remote- Assess user feedback and evaluate between technical issues, training requirements and potential product enhancements - Translate product enhancements of user feedback to the product backlog - Forward technical issues to the development team - Address training requirement with the Digital Transformation Office - Support e-Learning courses and understanding of digital tool product features both for internal and external users - Run workshops with corporate team and delivering training sessions - Promote digital solutions and its advantages - Contact dealers and customers to solve technical issues - Communicate enhancements and releases of digital solutions

Harwoods LtdSalesforce Administrator

Apr. 2021 - Jun. 2024London, England, United Kingdom• Analyse and single out key areas of current Salesforce Marketing Cloud implementation that need to be improved upon and added to • Select key areas of the business that could be improved via the implementation of new Salesforce features • Get involved in the design process alongside the development team to create leading designs and form our managed package • Hands on configuration of the Salesforce platform and further automation of the system via integrations with other systems • Help with mentoring of more junior members of the team as the business grows, leading to managerial responsibilities

Reech Corporations GroupSalesforce Administrator and PR Communication Assistant

Jul. 2020 - Jun. 2024London, England, United KingdomWork collaboratively with team members to design, develop and configure a salesforce solution that meet requirements for all businesses that are part of Reech Corporations Group (RCG) and provide general support to the Group’s growing communications function. -Create objects, custom fields, drop downs and workflows -Configure Salesforce.com to meet user requirements or design specifications -Responsible for all basic administrative functions including user account maintenance, data maintenance, security setup, validations, assignment rules, sharing rules, record types, list views, reports and dashboards. -Produce and maintain targeted dashboards for each part of RCG -Responsible for all data upload of new Contacts and Accounts -Assist with marketing campaigns on Pardot -Assist with the analysis, design, evaluation, modification, testing and implementation across all functional areas of the business -Responsible for ensuring data integrity i.e. it remains clean and meets our internal guidelines -Develop and maintain effective working relationships with all internal stakeholders -Contribute to the development of process documentation -Comply with any regulatory and compliance obligations as deemed fit by the Group PR, communications and investor relations -Assist with planning communication campaigns with our 3rd party provider across our platforms (LinkedIn, websites, etc) -Assist in creating and updating content such as press releases & presentations -Assist in organising webinars and events -Liaise closely with the Group Companies to manage their comms and IR requirements

THE CHALLENGE NETWORKSalesforce Systems Associate

Jun. 2019 - Jul. 2020London, United Kingdom- Update systems: Develop an understanding of all of the systems for the internal clients. Update systems to accomodate their needs. Create technical documentation. Liaise with external suppliers. - Client liaison and account management: work with our clients to understand their business processes and requirements. - Support users: understand and resolve issues that are raised by our users.

The ChallengeData and Salesforce Administrator

Aug. 2015 - Jul. 2020London, United Kingdom- Manipulating data and then importing that data into reporting systems - Analysing data to identify missing, incorrect or inconsistent data - Liaising with colleagues to resolve errors and inconsistencies, and to obtain missing data - User management within Salesforce - Managing incoming support cases and assigning these to the relevant experts - Supporting the department with ad hoc Salesforce administration duties - Testing changes to the system

ContractorSalesforce.com System Administrator

Nov. 2014 - Jul. 2020-Supporting the implementation of Salesforce.com (CRM System): Training and support end users Set-up non-licensed and licensed users into the plateform Moderate Chatter forums and publication Synchronise other system to SFDC (Outlook/Google Calendar) Troubleshooting reported issues (data not appearing, sharing rules necessary, renewal of passwords) -Managing Salesforce classic configuration: Modify/Customise user interface according to need Uploads apps from the AppExchange when necessary (MailChimp/ Mass Contact transfer etc) -Building reports and dashboards. Set-up/Update Company Dashboard Create smart reports and dashboards according to need Set-up timing for reports to run -Maintaining an healthy system Manage data entry (upload from spreadsheet, manual entry and manage web-to-lead queues) Cleansing of the system :Catch entry errors/duplicates to maintain accurate report. Adapt the system if required (custom fields, grant temporary permissions to team leaders) Grant/ banned access to som forums

Goallover LtdSalesforce Administrator Apprentice

Jul. 2013 - Sep. 2014London, United Kingdom-Implementation of Salesforce.com (CRM System) in the company following Business Schema -Supporting tailoring and developing strategies into the system to permit a successful implementation.

Savoy HotelWaitress

Jan. 2013 - Dec. 2014-Waitressing for large VIP events/functions in the catering dept of the Savoy Hotel (delivering a flawless 5 stars service).

salesforce.comTrainee

Jan. 2013 - Dec. 2013A month intensive training on the plateform. Created Powerpoint presentation to present in front of London well-established companies.

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