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Work Background
VoyantisClient Success Manager
Oct. 2024Israel, Tel Aviv• Managed the full client lifecycle, driving adoption and long-term value through tailored success strategies.
• Connected predictive LTV modeling with clients’ growth objectives to enhance acquisition performance.
• Translated machine learning insights, A/B testing results, and uplift modeling into clear, strategic recommendations.
• Partnered with product, data science, and growth teams to advocate for client needs and guide product evolution.
• Built technical fluency in machine learning model outputs, experimentation frameworks, and predictive analytics.
• Delivered executive-level business reviews that demonstrated ROI, retention improvement, and scalable growth.
SnapchatSenior Vertical Lead, Health & Wellness, e-commerce
Feb. 2022 - Sep. 2022Israel, Tel Aviv
• Lead the development & execution of the Health & Wellness vertical strategy, aligning it with overall business objectives and market trends.
• Built & maintained strong relationships with key clients, e-commerce partners, & stakeholders within the Health & Wellness industry.
• Drove revenue growth by identifying & capitalizing on new opportunities, upselling
solutions/product releases, & effectively managing budgets.
• Stayed ahead of industry trends, competitive landscape, and customer needs to provide actionable insights & recommendations.
• Collaborated with cross-functional teams including sales, marketing & product to ensure alignment & successful execution of vertical initiatives.
• Served as a trusted advisor to clients, understanding their business objectives & delivering tailored solutions that drive business impact.
• Mentored a team of professionals, providing guidance, feedback, & coaching to foster their growth and success.
• Analyzed campaign performance data, providing recommendations to optimize strategies & achieve desired outcomes.
SkaiDirector of Strategic Partnerships, Apps
Jul. 2021 - Jun. 2022Israel, Tel Aviv
• Developed & executed a comprehensive partnership strategy to foster a vibrant apps ecosystem, focusing on growth & customer value.
• Identified & onboarded strategic partners that enhance the value proposition of our platform & services.
• Built & nurtured strong relationships with app developers & technology providers (attribution partners) to drive collaboration & co-innovation.
• Led negotiation efforts to secure partnership agreements that drive business goals while ensuring mutual benefits.
• Collaborated with marketing teams to create & execute joint marketing campaigns that increase brand visibility & drive demand.
• Worked closely with our product team to facilitate seamless integration between our platform & partner solutions.
• Monitored & analyzed partnership performance metrics to ensure alignment with business objectives & identify areas for optimization.
• Collaborated with sales, product, and customer success teams to align partnership strategies and ensure customer satisfaction.
SkaiDirector of Client Success, Apps
Dec. 2018 - Jan. 2021Israel, Tel Aviv
• Developed & executed a comprehensive client success strategy, focused on delivering value, fostering adoption, and driving long-term loyalty.
• Built & maintain strong relationships with key clients, acting as their trusted advisor & ensuring their satisfaction and success.
• Conducted in-depth needs assessments to understand clients' goals, challenges, & opportunities, & develop tailored success plans.
• Facilitated a seamless onboarding process for new clients, ensuring they have the resources and support needed to succeed from day one.
• Collaborated with sales to identify upsell and expansion opportunities, & with product teams to provide client feedback for product enhancements.
• Monitored client engagement, usage, & success metrics to proactively address issues, optimize solutions, & ensure value delivery.
• Acted as the voice of clients internally, championing their needs & feedback to drive continuous improvement across all touchpoints.
• Lead and mentored a high-performing client success team, providing guidance, coaching, and professional development.
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