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Work Background
Private CompanyChief Operating Officer
Apr. 2023 - Oct. 2023United States, TulsaVenture Capital firm purchased/aligned with a previous role. Not at liberty to discuss names as there is open litigation with him and his entities. I would rather not be associated.
Private CompanyGroup Vice President | Operations
Apr. 2022 - Oct. 2023United States, Tulsa“Venture Capital” firm purchased/aligned with a previous role. Not at liberty to discuss names as there is open litigation with him and his entities. I would rather not be associated.
Private CompanyCorporate Director | Strategy and Implementation
Dec. 2021 - Oct. 2023United States, TulsaTransitioning Strategy roles from SalesHammer to PC through the acquisition has been a reward and a fruition for my career. Working with new teams and familiar teams, defining processes and documenting steps, to solidify a structure worthy of both our partners and clients, to better serve them and our teams.
SalesHammerLogistics & Solutions Architect ► Lead Generation | Compliance | TCPA | Data Mining & Warehousing
Oct. 2018 - Dec. 2021Bend, Oregon, United StatesSalesHammer.io’s small team of big players works relentlessly every day toward the same goal: to improve sales teams and positively impact outcomes with leads management and training tools. We ensure that our sales leads are the highest quality, and that they’re generated in the most ethical manner. As Logistics & Solutions Architect, I am the liaison between vendors and clients’ Leads Management and Delivery. This includes sourcing new and ongoing partners and managing lead hygiene, distribution and efficiency. My work with SalesHammer began in October 2016, when I was hired as a Consultant to manage Call Center and Leads operations. This work ranged from leads generation and how these leads were distributed and used by providers/buyers, to how providers actually use the leads, to Client Relationship Managements, to the processes behind CRM. In mid-2019 my role evolved into a full-time position, with much of my focus directed at the architecture of receiving and delivering leads and ensuring compliance with the heavily regulated Telephone Consumer Protection Act (TCPA).
Boss LeadsLogistics Coordinator
Oct. 2016 - Oct. 2018United States, San AntonioSpearheaded all efforts for new client onboarding, integrations and order fulfillment across multiple industries. Worked with data mining, lead management setups and curating data and/or lead orders.
Capital Valley TechOperational & Data Analytics Manager ► Call Center | Help Desk | Analytics | Work Scope | Logistics
Jul. 2015 - Oct. 2016GuatemalaI was recruited to revamp the previously established Call Center Operation portion and oversee the transition to a new operation team, including Recruiting, Training, Production, Supervising Staff, Quality Verification, Staff, Processing and Sales Strategy. KEY ACHIEVEMENTS ❖ Established corporate purchasing and cash-flow processes to evaluate, select and onboard new suppliers ❖ Designed and implemented Quality Assurance, Procurement and Operation platforms to help manage and evaluate each area, all developed in-house ❖ Established the Data Department, including Purchasing, Evaluation, Production and Analytics of all Data Processing and Use throughout the organization ❖ Developed a solid procurement strategy for Data that considered meeting KPI goals and guaranteeing an ongoing and steady supply based on operational needs and seasonality ❖ Consolidated all supplier catalogs according to the conditions that were most favorable across all verticals __________ Capital Valley Technologies is a boutique internet marketing firm comprised of a multifaceted marketing, telephonic and technology infrastructure. Its services span a number of industries including Financial, Business, Energy, Home, Insurance and Software. Headquartered in Panama City, Capital Valley Tech has locations and serves customers throughout North and Central America.
Grupo PortalisAdministrative & HR Manager ► Process Improvement | Report Generation | Business Plans | KPI
Jan. 2014 - Jun. 2015GuatemalaOriginally hired to evaluate and develop an Operations structural redesign and staff development with special interest with and for Board Members, I was asked to remain with the company to further develop corporate IDs and sales processes for all of our established companies. In addition to the responsibilities expected of the position, my work extended to structuring formats, reports and controls in order to establish KPIs in all areas of the business. This included financial and purchasing processes, legal tax controls and inventory. KEY ACHIEVEMENTS ❖ Developed Recruitment and Hiring processes for all companies, along with complete Position Profiles with skills, tasks and expectations ❖ Implemented Staff Development programs with Culture and Induction ❖ Identified overall attrition reductions by 20%, maintaining a monthly average of 1% ❖ Assisted in reducing legal costs by over 65% in the previous years as well as a significant reduction in SLAs for project delivery in over 50% of the ongoing projects __________ Grupo Portalis is a Central American Real Estate Company specializing in developing leading mixed-used projects (shopping centers, office buildings and housing units) having major multinational corporations as tenants. Grupo Promotes benchmark and innovative constructions that support LEED Designs and the economic development of rural communities.
Segafredo ZanettiOperations Consultant/Acting GM ► Strategy | Marketing | Startup Operations | Staff Training
Sep. 2013 - Feb. 2014Antigua Guatemala, Sacatepéquez Department, GuatemalaThis role required a sweeping range of responsibilities for this fledgling restaurant, including assessing value and developing all levels of kitchen, service and bar operations and venue logistics. I developed the restaurant concept, including menus (food and beverage), costs and sales prices based on market assessment, as well as creating staff training material, operation manuals, marketing strategy and execution during the start-up process
__________ Segafredo Zanetti® is the premium coffee brand that brings expertly crafted quality to the caffeine experience at home, or away-from-home through the kind of passion and creativity that can only come from generations of experience, inspired, created and loved in our cafes around the world.
Atento CentroaméricaKnowledge Chief & Business Liaison ► Team Builder | Training & Development | Talent Recruitment
Sep. 2008 - Sep. 2013GuatemalaIn this role, I was Joint-Head of the Training and Quality departments for ATENTO’s offshore accounts. I led the team in charge of planning, executing and managing new hire groups across a process that included recruitment, screening, training (development and delivery), initial operations and follow-up and real-time metrics. To ensure proper product launching, I also developed and managed a team that created new training and implementation forms, documentation and presentation material for all incoming accounts. OTHER KEY ACHIEVEMENTS ❖ Managed the accounts for 1800-Flowers.com, Orbitz Worldwide and MedRisk from their implementation ❖ Developed the marketing and commercial presentation for new and potential clients ❖ Developed the implementation plan and operational structure ❖ Helped establish a costing structure for new services that instituted new RFP requirements that helped reduce impact by 20% and increased margins from 33% to 50% within the first year
__________ Atento (NYSE: ATTO) is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and leader in Latin America and also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the U.S..
Colegio Sagrado CorazonBusiness Certification
Sep. 2006 - Dec. 2008Guatemala, Guatemala CityCreated, Managed and taught the curriculum.
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