Rodrigo Isola - Customer Success Latam Manager, Matific

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Work Background

MatificCustomer Success LATAM Manager

Nov. 2021Ensuring customers have an awesome experience with our platform, by accompaining them with trainings, QA sessions, Events management using our platform, marketing resources generation with testimonials, cases of success, etc. In terms of finnancial goals, making all my customers renew licenses contracts upon annual objectives (+80% success 2022). Also providing weekly webinars for customers and non customers who subscribe.

FreelanceData Analytics independent consultant

Jul. 2021 - Nov. 2021Data analytics and KPI BSC Power Bi independent consultant.

TurismocityBI Independent consultant

Aug. 2021 - Oct. 2021Business analysis; metrics, KPIs and Executive Dashboards development for key areas. BSC on SQL/Redash + Google Analytics for travelling and turism industry. Communication, Directors, Commercial and Product dashboards.

Kids CorpBI Independent consultant

Jun. 2021 - Aug. 2021Business analysis; metrics, KPIs and Executive Dashboards development. BSC/Dashboard on PowerBi for Kidtech Campaign analysis.

ColegiumCountry Manager

Apr. 2019 - Jul. 2021Ciudad autónoma de Buenos AiresCountry Manager for Argentina, main responsible for local office, setting up political ties with main actors on Educational Industry in the country. Executive and statistical reports to CEO, CFO and Board for our operations. Developed new commercial alliances with key corporations of Ed Industry.

Juegos Olímpicos de la Juventud Buenos Aires 2018Planning Manager

Aug. 2017 - Dec. 2018Ciudad Autónoma de Buenos Aires, Argentina- Critical escalations venue setup and responsibility (MOC). - Crisis manual and escalation process engineering. - Command, Control and Communication (C3) Organizational process definition and whole Organisation training, +500 people. - Games Operations Centre (GOC) weekly executive-operative meetings moderation and follow-up. - Balanced Scorecard and Task force leader for CEO sensitive follow-up required themes. - Policies, Procedures, Risks, Contingency plans and Operative Plans of 40 functional areas integration. - Risk Management whole Organisation training, +150 people. - NPS (Net Promoter Score) statistics presentation to Chief of Engagement on daily basis for all Operational Parks.

Cardinal SystemsProduct Owner & Product Manager

Oct. 2014 - Aug. 2017Buenos Aires, ArgentinaCardinal Payroll Portal Product Manager (facing customers and also collaborating with internal dev teams as Product Owner -agile methodologies-). Defining external client and market needs, building up both tech and business Roadmap (+5Q on). Collaboration with CEO in commercial channels and partnership development and also KPIs and BSC for CEO.

Rodrigo Isola - independentFreelance consultant - PyMES

Apr. 2014 - Dec. 2014Buenos AiresResearch and devolp of management tools based in MS Access (simil ERP) for billings, expenses, receipts, and thresholds. Imports ad-hoc module, analysis and Balance Score Card.

Gobierno de la Ciudad de Buenos AiresProject Manager

Jun. 2012 - Jun. 2014ArgentinaWhole GCABA HR files digitalisation process coordination (1 team -5 people- in charge). Follow-up on external company (EVERIS) digital platform development, testing and Go-live. Trained & implemented upon 89 Government dependencies (another 5 people team in charge).

AccentureTechnical Team Leader

Aug. 2011 - Jun. 2012ArgentinaSAP MM team leader for BHP Billiton's operations around the world, petroleum division. Travelled to be trained and work in Singapore for new implementations in US and Latam.

AccentureTeam leader

Jul. 2010 - Aug. 2011Buenos AiresSAP Program - Treasury - Bank deployment. SAP FI-CO module. APM-RTP operations support. Team leader. Managed deployments and testings for APAC countries, between Manila, Madrid, BA, Chicago and Dublin deployment teams. Travelled to Chicago to be trained on Treasury XML payments and business specs.

ExxonMobilProcess Associate

Oct. 2007 - Jul. 2010Project Leader on Purchase to Pay Project for enabling suppliers to the Ariba Supplier Network that interacts with our SAP (MM). SAP support on Purchase Orders technical issues, procurement documents verification. Moderator in Ariba training sessions for 70 US suppliers/month (Webex). Internal auditor in “Unit internal Assessment” for cross controls within Procurement, Control Catalogs, etc. MS Excel tools and MS Access Databases development using Visual Basic. Moderator on Safety meetings (130 people).

Third party contractorFreelance consultant

Nov. 2008 - Dec. 2008ArgentinaFreelance research work for third party regarding main actors, rates, production and sales results from 2001 to 2008 in argentinean car industry.

New Zealand Trade and EnterpriseFreelance Consultant

Oct. 2008 - Nov. 2008ArgentinaResearch for investing on dairy industry in Chile, based on the New Zealand dairy production. Considered exports, imports, production structure, cost structure and main actors in business. Freelance research work for a customer who sold the project to the NZ Trade and Enterprise.

Verizon BusinessProvisioner, Quality Assurance, Task Force leader

Jun. 2004 - Oct. 2007Quality Assurance team member, local auditor for internal processes. Auditing tools and reports development in MS Excel with Visual Basic. Task Force team leader. Balance and workload assignment on 25 people team. Reports on team performance at a director level. Global VP award mention in 2005.

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