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Work Background
AgicapOrder to Cash
Sep. 2024Barcelona, Catalunha, Espanha• Creation of invoices for deals closed by account executives; • Deal with payment issues related to subscriptions; • Oversee the payment process; • Audit payments failed or blocked; • Verify customer's habits when it comes to payments, and foresee any future issues;
BinanceInvestigations Specialist Team Leader
Nov. 2022 - Sep. 2024• Assist users with inquiries, provide guidance on platform usage, and resolve issues related to trading; • Facilitate the matching of buy and sell orders, ensuring smooth and efficient transactions between users; • Oversee the escrow process; • Mediate and resolve disputes that may arise during transactions, ensuring fair outcomes for all parties involved; • Verify user identities and ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations; • Help safeguard the platform against security threats; • Educate users on best practices for secure trading; • Keep detailed records of transactions, user interactions, and dispute resolutions. Generate reports for compliance and auditing purposes; • Assist in training and mentoring new agents, sharing insights, and best practices, and helping them become proficient in their roles within the team.
Temple Bar CompanySales Staff
May. 2016 - Oct. 2016County Dublin, Ireland• Aids customers in locating merchandise. • Answers questions from and provides information to customers about merchandise for sale. • Obtains merchandise from the stockroom when merchandise is not on the floor. • Arranges stock on shelves or racks in the sales area. • Directs or escorts customers to fitting or dressing rooms or to the cashier. • Keeps merchandise in order. • Operate Till. • Marks or tickets merchandise. • Inventories stock.
CERBOFinance Manager
Apr. 2015 - Aug. 2024Caxias do Sul• Overseeing Accounts Payable, Accounts Receivables, banking and payrolls; • Handling the balance sheet and profit/loss, dealing with the accountant firms; • Monitoring Cost Control; • Coordinating Budget for investments and growth; • In charge of supervising staff from different departments and providing feedback; • Manage relationships/agreements with external partners;
Artema Industria De Artefatos De PelesAdministrative Assistant
Jan. 2010 - Feb. 2015Caxias do Sul, Brazil• Receiving/Sending and organizing documents from numerous sources, Post, Courier; • Inbound of organizations of all postal and financial documents and invoices; • Scanning electronic copies of various documents and uploading them to centralized data stores; • Ensuring documents are signed and counter-signed correctly before uploading and archiving; • General Archiving – sorting and tracking all archived documents; • Document Management – tracking, archiving, and general administration; • General reporting tasks – tracking activity and progress of financial documents; • Take care of web platforms such as e-commerce and Facebook page; • Monitoring pigeon holes for post and internal documents; • Retain, track and archive documents as per company document retention policy.
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