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Work Background
BHubBusiness Architect
Sep. 2023Remote · Remote- Managed the implementation of the Health Score and CSAT at the company, resulting in the prevention of churn.
- Spearheaded the scalable implementation of the contract renegotiation project using Metabase as the primary tool.
- Improved the scalability and execution time of the monthly billing process using Google Sheets and Metabase tools.
Key Technologies and Tools: SQL, Google Sheets, Metabase, Pipedrive, Jira, Ovnio, Internal CRM, Notion, Miro, Google Slides, B2B, Accounting, Finance, Project Planning, Timeline, Risk Management, Change Management, Organization, Strategy, Stakeholder Relationship, Problem Solving, Process Improvement, Prioritization, Dashboard, KPI's, PDCA, DMAIC, 5W2H.
Aurora Vivace JoiasProject Manager & Founder
Jan. 2023 - Feb. 2024Remote · Remote- Implementated a product for an e-commerce website for jewelry and semi-precious jewelry using Shopify and Yampi as tools, achieving 85% optimization in SEO.
- Social media management and advertising through Meta Ads, achieving a CTR above 5%.
Key Technologies and Tools: Shopify, Yampi, Google Sheets, Meta Ads, Organization, Google Ads, E-commerce, Website, PDCA, Process Improvement, Product Improvement, Dropshipping, Digital Marketing.
BossaBoxProduct Operations Manager
Jun. 2022 - Dec. 2022Home Office- Created and managed the Product Ops department at the company.
- Responsible for managing the delivery improvement process, which resulted in reducing the change lead time from 20 days to 3 days and increasing the squad's task execution speed from 50% to 90%.
- Responsible for studying and implementing the Jira tool within the company, thereby improving squad result visibility efficiency and reducing tool costs by 10%.
Key Technologies and Tools: Jira, Clickup, Miro, Notion, Figma, Airtable, Amplitude, Google Sheets, Google Slides, IT, Squad as a Service, B2B, Developers Relationship, Project Planning, Timeline, Change Management, Stakeholder Relationship, Process Improvement, Dashboard, KPI's, PDCA, 5W2H.
BossaBoxSenior Product Delivery Manager
Aug. 2021 - Jul. 2022Remote- Delivery 10 product development squads for external clients from diverse business.
- Managed the delivery a discovery product with prototypes in 45 days for a physical exercise application with a new online functionality.
- Managed the delivery of platform for control real estate of the buyer journey of an apartment, and customer made upsell on account because of the result.
Key Technologies and Tools: Jira, Clickup, Miro, Notion, Figma, Airtable, Amplitude, Google Sheets, IT, Strategy, Squad as a Service, Customer Relationship, Prioritization, Global Clients, Developers Relationship, Account Management, Organization, B2B, PDCA, Ishikawa, GUT Matrix, 5W2H.
BxBlueBackOffice & Project Coordinator
Aug. 2020 - Jul. 2021Home Office- Leader of the operational and anti-fraud areas, totaling 30 people and 3 team leaders. And trained 5 leaders within the company.
- Increase in the reliability of anti-fraud analyses to 98%.
- Reduced anti-fraud time from 24 hours to 5 minutes in manual reviews. And 30% of anti-fraud were improved to automatics (no analyst required).
- Integration with 4 banks on the client journey.
- Reduced customer journey time from 20 days to 3 days.
Key Technologies and Tools: Intern CRM, Intern Interface With Banks, Unico, Datavalid, anti-fraude plataforms, Strategy, Prioritization, banks plataforms, Finance, Payroll Loans, Credit, Bank Relationship, Developers Relationship, Problem Solving, Leadership, Interview, Organization, Team Management, Stakeholder Management, B2B, B2C, PDCA, DMAIC, 5W2H, Agile Methodology.
In LocoProject Analyst, Sales Operations
Dec. 2019 - Mar. 2020São Paulo- Delivery of a sales dashboard panel and sales forecasts with a 60-day predictability.
Key Technologies and Tools: Google Sheets, Hubspot, Metabase, Sales, Geolocation, B2B, Project Planning, Timeline, Risk Management, Change Management, Stakeholder Relationship, Process Improvement, Dashboard, KPI's, PDCA, 5W2H.
We Do TravelProject Manager & Cofounder
Sep. 2019 - Apr. 2021Remote- Entrepreneurship of a luxury travel agency and delivery a market research on the target audience with one year of planned.
Key Technologies and Tools: Google Sheets, Travel Plataforms, Travel Industry, PDCA, 5W2H, Planning, Timeline, Customer Relationship, Project Management, Process Improvement.
MRV EngenhariaSales and Marketing Coordinator
Feb. 2017 - Apr. 2019Porto Alegre- Led 5 store managers and over 30 brokers across 3 physical stores in 2 cities.
- Cost reduction with decorated apartment by at least 60% through the trainee project to build a product in Virtual Reality. Project were implemented nationally.
- Ranked among the best Brazilian coordinators in the 2018 ranking by results.
Key Technologies and Tools: Google Sheets, Virtual Reality Plataform, Google Slides, Power BI.
Resultados DigitaisProject Intern, Sales Operations
Oct. 2015 - Oct. 2016Florianópolis- Creation of the sales dashboard and sales KPIs.
Key Technologies and Tools: Google Sheets, Pipedrive, Digital Marketing, Software as a Service (SaaS), B2B, Project Planning, Timeline, Risk Management, Change Management, Stakeholder Relationship, Process Improvement, Dashboard, KPI's, PDCA, 5W2H.
Uatt?Process Intern
Jul. 2014 - Sep. 2015Florianópolis e Região, Brasil- Elaboration of goals, action plans, analysis of causes based on Falconi methodology (process improvement).
Key Technologies and Tools: Google Sheets, B2B, Project Planning, Timeline, Change Management, Stakeholder Relationship, Process Improvement, KPI's, PDCA, 5W2H.
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