Bank AudiBusiness Analyst COO Office
Jan. 2016 - Apr. 2019Lebanon- Main participant as representative of the COO Office in launching and delivery of projects related to digitalization, innovation and lean management applications for a better customer experience - Evaluating and reengineering of business processes, uncovering areas for improvement, and developing and implementing solutions in different business areas such as branches, back office oprations, compliance department revamp, cards department, etc. - Monitoring new system implementations by going through the FSD preparation and on-site testing with QA and business teams – leading the business testing teams for the installation of 3 softwares developed by outsourced multinational providers such as Oracle, NewGen, interTech Omnichannel for Alternative Delivery Channels. - List of some delivered projects: Alternative Delivery Channels Revamp through Omnichannel solution - Compliance Department Revamp - Customer Onboarding Strategy – Business Process Management system for different internal workflows – Financial Inclusion Strategy – Digital ID - Robotics – Carve Out Electronic Payments and Card Services Department – Employee Engagement - Mobile Applications for different business lines – ATM systems – New Core Banking Integration with the Omnichannel structure, etc.