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Work Background
The Mayan Princess CondominiumsProperty Manager
Apr. 2008 - Feb. 2010Port Aransas, Texas— Hands-on oversight of operations of a 60-unit condominium complex and 44-unit rental pool, which involved supervising 16 employees and directing front desk, maintenance, and housekeeping functions
— Implementation of new property management software to provide greater control over reservations, online activity, occupancy, and housekeeping status
— Partnership with corporate auditors in establishing key relationships with the board of directors and homeowners’ association as well as generating annual reports
— Conceptualization of advertising campaigns including organization’s website administration, flyer design, and ad copy development to boost operating profit and long-term offseason sales
— Steering of efforts in enforcing a new staff uniform policy and developing an employee handbook that ensured consistent organizational operations in alignment with human resources policies
— Creation and institution of new organizational policies, which included acquiring new rental agreements for the rental operations program; facilitating summer kid’s activities program; and implementing pool pass system for increased security
— Driving force in reducing dissatisfaction discounts from 52% to 10% of all discounts issued in a one-year period through execution of tier system necessary to incentivize owners in updating units, consequently increasing rental frequencies and promoting repeat business
Seagull CondominiumsFront Desk Agent & Website Design
Feb. 2007 - Apr. 2008Port Aransas, Texas— In charge of monitoring reservations; checking guests in and out; conducting minor accounting functions; drafting daily reports; and responding to customer complaints
— Cultivation of productive rapport with housekeeping and maintenance personnel to schedule and fulfill cleaning and service functions in a timely manner
— Full responsibility in redesigning and updating the organization’s website, brochures, and room directories to streamline and drive marketing and advertising efforts
— Notable contribution in developing and implementing a movie rental system, which provided additional recreational opportunities for guests and residents
Holiday Inn Sunspree ResortFront Desk Agent, Summer Employment
Jan. 2001 - Dec. 2003Corpus Christi, Texas— Preparation of shift reports for night auditors while fostering strong focus on meeting and exceeding customer service expectations
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