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Work Background
PB & JavaCo-founder
Apr. 2024South Africa, Cape TownCo-founder of a tech startup specializing in product management,
harnessing AI to empower businesses in optimizing client
engagement, automating processes, and gaining a strategic edge in
the market.
Developed scalable AI-driven chatbots and solutions across various
industries, incorporating real-time voice transcription, sentiment
analysis, and automation. Projects included lead generation
automation, service desk management, and utilizing OpenAI
embeddings for advanced document querying.
Developed several front-end applications to provide clients with
insights into their analytics, assist in managing leads, and create
interactive dashboards
Sanlam InvestmentsHead Of Product Management
Jun. 2022 - Mar. 2024South Africa, Cape TownCrafted the strategic direction for the technology product portfolio, ensuring alignment with organizational goals and market demands at an executive level. Championed digital transformation initiatives, orchestrating the adoption of innovative technologies to streamline operations and
minimize costs effectively. Spearheaded the pioneering initiative to introduce transactional investing via WhatsApp, leveraging the platform as a robust client engagement tool to enhance accessibility and interaction
Sanlam InvestmentsProduct Manager (Digital)
Feb. 2020 - Jun. 2022Led the implementation of a WhatsApp self-service engagement channel, leading to a significant 65% decrease in calls and emails directed to the client service center. Spearheaded the development of a comprehensive digital asset library, empowering the Project Management Office (PMO) to expedite deliveries and maintain consistency in client experience across digital channels and throughout the broader Sanlam group. Incubated the role of a product owner within the organization, formalizing its integration across multiple business units and catalyzing widespread adoption throughout various departments.
Sanlam InvestmentsProduct Manager (Innovation & Strategy)
Dec. 2018 - Feb. 2020Orchestrated the facilitation, management, and implementation of an innovation framework, fostering bottom-up innovation across the
organization to drive continuous improvement and creativity. Drove white-labeling process of the public-facing acquisition web portal for co-branded partners, enabling the business to onboard new partners seamlessly through a code-less, configuration-based approach, resulting in significant cost savings of approximately R650k per tenant
Sanlam InvestmentsSr. Business Analyst
Sep. 2014 - Dec. 2018On-siteAchieved a 30% reduction in the rejection rate of new investor onboarding by spearheading the development of a fully customized,service-integrated investment administration portal Engineered a SQL server reconciliation solution to safeguard the integrity, validity, and quality of the complete client investment dataset during an investment administration re-platforming initiative. Introduced a mobile and web application tailored for brokers, facilitating seamless portfolio administration for their clients. Automation of instruction submission further contributed to a 15% reduction in rejection rates
SQSSAP Functional Analyst
Aug. 2012 - Aug. 2014Cape Town Area, South AfricaEngineered data reconciliation between the SAP retail master data system and the store system, ensuring seamless alignment and integrity of information. Provided bi-monthly after-hours standby support to ensure the successful execution of batch runs. Implemented necessary corrective actions in case of failures to ensure uninterrupted operations. Responsible for analyzing defects, repairing and optimizing interfaces, and ensuring the maintenance of configuration, functional specifications, and interface document
SQSSoftware Test Analyst
Aug. 2010 - Aug. 2012South Africa• Updated Test Scripts on Quality Center to ensure it is reusable and adheres to the Quality Centre Standards
• Executed system testing on configured components, SAP enhancements and interfaces across multiple areas in the Master Data Stream
• Ensured that all proof of testing was thoroughly documented and provided a walkthrough of the results with functional analysts and peers on a daily basis • Liaised with Functional analysts to understand the detail system requirements • Provided knowledge transfer to other junior testers within the team • Provided continuous feedback to testing team lead and provided suggested ways to improve the quality and testing process
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