Gavin Hodder - CTO, Nexus Strategy Consulting

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Work Background

StrongLifts LLCHead of Product

Apr. 2024Remote

Sanlam InvestmentsSenior Business Consultant

Aug. 2023 - Mar. 2024South Africa · RemoteProvide strategic guidance and devised product roadmaps to the executive team for implementing control frameworks aimed at managing and mitigating fraud and anti-money laundering risks effectively. Conceptualized, documented, and established a design authority forum to enhance strategic decision-making processes concerning project design management, fostering greater efficiency and coherence.

Sanlam InvestmentsHead Of Product Management

Jun. 2022 - Jul. 2023Crafted the strategic direction for the technology product portfolio, ensuring alignment with organizational goals and market demands at an executive level. Championed digital transformation initiatives, orchestrating the adoption of innovative technologies to streamline operations and minimize costs effectively. Spearheaded the pioneering initiative to introduce transactional investing via WhatsApp, leveraging the platform as a robust client engagement tool to enhance accessibility and interaction

Sanlam InvestmentsProduct Manager (Digital)

Feb. 2020 - Jun. 2022Led the implementation of a WhatsApp self-service engagement channel, leading to a significant 65% decrease in calls and emails directed to the client service center. Spearheaded the development of a comprehensive digital asset library, empowering the Project Management Office (PMO) to expedite deliveries and maintain consistency in client experience across digital channels and throughout the broader Sanlam group. Incubated the role of a product owner within the organization, formalizing its integration across multiple business units and catalyzing widespread adoption throughout various departments.

Sanlam InvestmentsProduct Manager (Innovation & Strategy)

Dec. 2018 - Feb. 2020Orchestrated the facilitation, management, and implementation of an innovation framework, fostering bottom-up innovation across the organization to drive continuous improvement and creativity. Drove white-labeling process of the public-facing acquisition web portal for co-branded partners, enabling the business to onboard new partners seamlessly through a code-less, configuration-based approach, resulting in significant cost savings of approximately R650k per tenant

Sanlam InvestmentsSr. Business Analyst

Sep. 2014 - Dec. 2018On-siteAchieved a 30% reduction in the rejection rate of new investor onboarding by spearheading the development of a fully customized,service-integrated investment administration portal Engineered a SQL server reconciliation solution to safeguard the integrity, validity, and quality of the complete client investment dataset during an investment administration re-platforming initiative. Introduced a mobile and web application tailored for brokers, facilitating seamless portfolio administration for their clients. Automation of instruction submission further contributed to a 15% reduction in rejection rates

SQSSAP Functional Analyst

Aug. 2012 - Aug. 2014Cape Town Area, South AfricaEngineered data reconciliation between the SAP retail master data system and the store system, ensuring seamless alignment and integrity of information. Provided bi-monthly after-hours standby support to ensure the successful execution of batch runs. Implemented necessary corrective actions in case of failures to ensure uninterrupted operations. Responsible for analyzing defects, repairing and optimizing interfaces, and ensuring the maintenance of configuration, functional specifications, and interface document

SQSSoftware Test Analyst

Aug. 2010 - Aug. 2012South Africa• Updated Test Scripts on Quality Center to ensure it is reusable and adheres to the Quality Centre Standards • Executed system testing on configured components, SAP enhancements and interfaces across multiple areas in the Master Data Stream • Ensured that all proof of testing was thoroughly documented and provided a walkthrough of the results with functional analysts and peers on a daily basis • Liaised with Functional analysts to understand the detail system requirements • Provided knowledge transfer to other junior testers within the team • Provided continuous feedback to testing team lead and provided suggested ways to improve the quality and testing process

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