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Work Background
Glance NetworksDirector of Professional Services
Jan. 2023 - Dec. 2023Portsmouth, New Hampshire, United StatesOptimized Professional Services through strategic role separation and process improvements.
Managed relationships with international enterprise clients, establishing and nurturing strong, trust-based partnerships.
Glance NetworksDirector, Enterprise Client Services & Account Management
Jan. 2020 - Jan. 2023Wakefield, MassachusettsCreated and led an all-remote SaaS Enterprise Customer Success department.
Integrated innovative strategies for top tier client satisfaction.
BankProvVice President, Project Management
Feb. 2018 - Sep. 2019Amesbury, MassachusettsEstablished the bank's project management office.
Directed key digital transformation initiatives, including the launch of new online services.
Managed Fintech/IT vendor selection and contract management.
Affinion GroupDirector, Business Technology Services
Feb. 2015 - Jun. 2017Wakefield, MALed initiative to align disaster recovery plans and systems with stringent client requirements. Tailoring IT strategies to meet complex client needs and contractual obligations. Transitioned into a comprehensive operational role, overseeing daily operations, staff leadership, and program/project management across multiple departments including the Global Service Department and IT Recovery Services. Coordinated a team of 25 across the US, UK, and Philippines.
NTT Data CorporationSenior Program Manager
Nov. 2012 - Feb. 2015Burlington, Vermont AreaLed a team of Senior Project Managers overseeing a portfolio of high-impact programs and projects within the Financial Management & Corporate Actuarial departments at a premier Insurance company. This role involved strategic leadership and coordination across key business units, ensuring successful project delivery aligned with corporate objectives. Projects included: Data Warehouse build, Data Migration, Windows 8 Migration, Actuarial System Build Out, and Corporate Support Desk Projects
Competitive ComputingProgram Manager - eCommerce
May. 2012 - Nov. 2012Colchester, VermontManaged overall program for web operations and infrastructure related to E-commerce platform with focus on ensuring processes, systems and new enhancements were in place for successful holiday season.
Independent ConsultantProgram/Project Manager
Mar. 2011 - Apr. 2012Provided project management and business development consulting for B2C companies. Including: business and marketing plan creation, website development & administration, project planning and implementation, training, vendor selection, and contract management.
B-Source SAProgram Manager, Information Technology Operations
Feb. 2009 - Mar. 2011Lugano, SwitzerlandProgram manager for IT Service company providing services and support to banks and other clients in Switzerland and abroad. Led comprehensive IT projects, aligning with strategic corporate goals and advancing technology initiatives.
USI Università della Svizzera italianaProgram Manager
Aug. 2007 - Jan. 2009Lugano, SwitzerlandManaged start up of Executive Masters Program in Humanitarian Logistics & Management including evaluation of related programs, research of industry & requirements, planning of program, engagement of key stakeholders, vendor management, student recruiting, marketing, and website/social media development.
Rotary InternationalGroup Study Exchange -GSE Team Member
Apr. 2007 - Apr. 2007SwitzerlandOne of five team members selected for the 2007 Group Study Exchange to Switzerland. The (GSE) program is a unique cultural and vocational exchange opportunity for business people and professionals between the ages of 25 and 40 who are in the early stages of their careers. The program provides travel grants for teams to exchange visits in paired areas of different countries. For four to six weeks, team members experience the host country's culture and institutions, observe how their vocations are practiced abroad, develop personal and professional relationships, and exchange ideas.
Liberty Mutual GroupSenior Risk Management Project Manager
Mar. 2006 - Mar. 2007Boston, Massachusetts
Liberty Mutual InsuranceIT Project Manager
Apr. 2002 - Mar. 2006Portsmouth, New Hampshire
Liberty Mutual InsuranceTechnical Analyst/Project Coordinator
Nov. 1999 - Apr. 2002Portsmouth, New Hampshire
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