Sara Lança

Customer service representative @Camplify

PortugalTutorDigital Ads ManagerResearcherLife CoachingArt Producer🧨 Consulting🎥 Entertainment🧮 EducationSoft Skills TrainerAdvisorCustomer Researcher🔥 Startup Founder💸 Marketing✔️ ITCRM manager👍 Sales & BizDev🗿 HRCustomer Success ManagerHead HunterAffiliate Marketing

Sara Lança is a seasoned Customer Service Representative currently serving at Camplify, a renowned company specializing in RV sharing services. Her role involves facilitating customer inquiries, resolving issues, and ensuring customer satisfaction. Sara brings a wealth of experience in customer service, demonstrating strong communication skills, problem-solving abilities, and a keen attention to detail. Her dedication to providing an excellent customer experience aligns with Camplify's commitment to superior service. Prior to joining Camplify, Sara honed her skills in various customer service roles, gaining valuable industry knowledge and expertise.

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Work Background

CamplifyCustomer Service Representative

Apr. 2022Portugal

RandstadSenior Technical Support Advisor

Mar. 2021 - May. 2022Aveiro, Portugal

IMT Instituto de Medicina TradicionalEstudante

Feb. 2020 - May. 2022Porto, PortugalAuxiliar de Fisioterapia, Terapeuta de SPA

Rocket Delivery ServicesBilingual Customer Service Representative

Dec. 2021 - Mar. 2022Remoto - Portugal Assist with client, partner and courier queries - Communicate in written and verbal Portuguese and English languages - Monitor orders live and take action accordingly - Assist with troubleshooting App issues with clients, partners and couriers - Assistance provided through chat, phone and email - Interact with internal departments to approve refunds, create vouchers, address tech issues - Help partners managing their accounts and place new menus as well as holidays and any other function provided by the App - Collaborated with Customer Success Management to start a Sustainability project within Rocket in order to avoid food wastage and minimize package waste and promote reusing and recycling in order to leave zero trace on the environment, with the research and enquiries made to partners by me the Hero Box was created by the Marketing team and being implemented by me and one of Rocket’s account managers for Portugal - Contacting Organizations and Entities that deal with people’s needs and help address food waste and help people save money by bringing a culture that is conscious - Helping translation from English to Portuguese on Marketing Content for push notifications and seasonal holiday messages - Using Zendesk, Cliq and Zoho Support Admin software’s to lliase with all groups - Using Teams and Office 365 to update needed data, Excel to log all incidents related to orders, refunds, couriers, partners and clients - Create presentations and Power points for presentations If you’d like to seek some more information about my performance at my role, feel free to contact my Team Leader, that has given me the consent to share his mobile phone number with whom might be interested: ➢ João Pinto (Rocket Portugal Team Leader)

TeleperformanceCustomer Service Advisor

Oct. 2017 - Aug. 2019Bristol, Inglaterra, Reino UnidoInbound and outbound calls, Managing customers accounts, Making refunds and orders go through. Lliasing with depots and Client. E-mail and Admin tasks.

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