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Work Background
Four Seasons Hotels Tokyo at OtemachiRegional Director Of Revenue Management
Apr. 2022Tokyo, Japan• 2023 Pinnacle award - Revenue Management of the year & Marketing Hotel of the year • In charge of revenue management for the Four Seasons Hotel Japan Collection. Be agile to accommodate the business challenge, continuously find opportunities, and monitor results to pursue better outcomes. Change the business performance to be ahead of competitors and grow revenue share.
• RGI ranked 2 during the pandemic and quickly moved to rank 1 post-pandemic by focusing on pricing, change in business mix, and working with FO to drive upsell. Achieved highest RGI since hotels opened.
o 2023 RGI ranked 1, 40%+ stronger than luxury brand competitors.
o Segment and channel shift to support reduction in cost and GOP performance.
o On key event days, hotels can drive over 90% of business to the Published segment and be the best performance year.
• Oversee and support business strategy for Four Seasons hotels in the Asia Pacific
• Support corporate projects - be a pilot for revenue management-related tools/projects
• Provide onboard training for newly joined Director of Revenue / Revenue Manager
• Function as a coach for peers
• Embed revenue culture in other departments to think strategically and work in the same direction. Develop internal tools to guide the Catering team in further understanding the business and finetune forecast procedure for the SPA team to plan.
Four Seasons Hotel SingaporeSenior Director of Revenue Management
Jun. 2018 - Jun. 2022Singapore• Regional Coach since 2018.
• 2017 & 2019 APAC Pinnacle Award - Revenue Management
• Participate in business review team to identify opportunities for sister hotels.
• Establish revenue culture in properties by providing training and enhancing communication with other departments.
• Develop strategies and action plans to o Achieve highest RGI for all properties since hotel opening
o Exceed budget and gain more revenue fairshare for all properties.
o Change business mix to achieve 70% of business from Published segment and further drive profitability.
• Conducted 3 IDeaS G3 implementation in Asia Pacific Region.
• Conducted 3 currency change projects in Asia Pacific Region.
Four Seasons Hotels and ResortsRegional Revenue Manager
Aug. 2015 - Jun. 2018
Hilton WorldwideCluster Revenue Manager, RMCC
Jul. 2013 - Jul. 2015Shanghai City, China• Maximize revenue by developing strategy and implementing action. Review result and remove inefficient action.
• Point out risk and opportunity in a time manner and amend actions to achieve goal.
• Develop strategy for key event day and public holiday, and help sales team to set up goal and direction.
• In charge of 6 hotels, total over 1600 rooms in terms of inventory in 5 different markets across Asia (Max 4 hotels at one time) • Quickly pick up trend and develop strategy in different markets.
• Concentrating in room’s revenue and maximizing revenue by adjusting business mix and by driving RGI.
• Pricing and inventory control on daily basis.
• Forecast for current 3 months and BOY.
• Help to quote for big group and set up guideline to quote small to mid-size group.
• Conduct daily briefing to point out observation and highlight for yesterday and next 3 months' pick up. Encourage team to take immediate action if there is any gap. Monitor and implement pricing strategy or test for next three months.
• Conduct Business Focus Meeting (Revenue Meeting) on weekly basis. Focus on short-term to mid-term strategy.
• Support DBD (Director of Business Development / DOSM in other company) to achieve long-term strategy and goal.
InterContinental Hotels GroupManager, F&B Revenue Management Project and Implement, Greater China
Jun. 2012 - Jul. 2013Shanghai City, China• In charge of a total revenue management tool project.
• Integrated data between PMS, POS, and C&S system in order to get actionable insights.
• Developed dashboards to answer key questions to fit both corporate office level and property level’s expectation.
• Developed dashboards to support strategy development.
• Launched F&B revenue management tool (Phase 1) in 4 regions – Greater China, Asia Pacific, Europe, and Middle East.
• Developed tool manual.
• Developed F&B forecasting SOP.
• Developed F&B pricing SOP.
• Identified KPI of F&B revenue management.
• Developed F&B Revenue Management training content of RMAC (Revenue Management Advanced Certification). • Designed and developed base line F&B Revenue Management dashboards and the way to analyzing data.
• Identified and designed advanced F&B Revenue Management dashboards.
InterContinental Hotels GroupWinter Revenue Management Intern
Jan. 2012 - Feb. 2012Shanghai, China• Designed, built and populated Net Demand analysis model for analyzing market in different levels, from global to specific target market.
• Analyzed and developed recommendation for over 150 IHG hotels in Greater China concerning forecast accuracy.
• Participated in launching Revenue for Hire service in Greater China.
• Developed and improved analyzing models.
SheratonReceptionist and Guest Relations Officer
Jul. 2007 - Mar. 2010Taiwan• In charge of large groups occupying over two hundred rooms per day. Created strong relationship between sales department and travel agents that resulted in increasing revenue.
• Responsible for room assignments and taking care of all the details and preferences for VIP guests. Created special events for very frequent guests or long stay guests. Resulted in higher customer satisfaction, loyalty, return customers, and higher revenue.
• Was highly efficient in optimizing internal processes such as communicating with every departments, resulting in higher overall hotel performance
Crowne Plaza HotelReceptionist and Concierge
Jun. 2006 - Jul. 2007Taiwan• Responsible for room assignments for all guests, and resolved customer inquiries.
• Supported operation of different departments.
Research Center for Industry Analysis, Development, and Forecasting of National Chung Cheng UniversiResearch Assistant
Sep. 2004 - Jun. 2006Taiwan• “Increasing Medical Quality and Patient’s Safety Plan”, Chia-I Hospital, Department of Health, Executive Yuen, R.O.C with Research Funding : NTD$980,000
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