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Work Background
Placement InternationalVisa Department Manager
Nov. 2022Barcelona, Catalonia, Spain1- Management and supervision
• Report directly to Director of Quality and Operations
• Directly supervise and conduct evaluations for Senior Specialists and Assist. Specialist assigned • Review team distribution and structure and make any necessary amendments to ensure optimal performance
• Review and update objectives of the different individuals of the team based on their position and capabilities 2- Department Operations
• Build and maintain relationships with Sponsorship Organizations to promote effective support and communication between teams
• Review processes, procedures, HubSpot templates and documentation, and maintain them updated
• Build and maintain updated documentation for the Department
• Coordinate initial and periodic trainings based on the department needs
• Manage overall department operations to ensure a successful flow of candidates from the moment that the candidate arrives to the visa process until he/she activates the SEVIS in the USA 3- Interdepartmental Communication
• Represent and serve as liaison of the Visa Department Team in leadership and interdepartmental meetings
• Communicate any relevant matters from other departments to the team and ensure their understanding and applicable follow up action
• Communicate any relevant matters to other departments to the team and ensure their understanding and applicable follow up action 4- Problem/Crisis Management
• Support Senior Specialists with complaints when escalated
• Identify and develop solutions to mitigate or eliminate errors and risks
• Ensure department resources are aligned with the highest-value opportunities
• Build plan of action and coordinate with the relevant team members in the event of crisis
Placement InternationalSenior Visa Specialist
Dec. 2021 - Nov. 2022Barcelona, Catalonia, Spain- Be the main contact with our US partner organizations to facilitate visa application process
- Determine candidate's visa eligibility
- Training plans: creating training plans for different positions within the Hospitality industry
- Effectively addressing various issues related to the visa application process
- Provide advisory and training in the visa process to the candidates and company members
- Train and ensure performance of the new members of the visa team As well as ensure the following outcomes: - Candidate Success and satisfaction
- Ensure junior team members under personal supervision reach KPIs objectives.
- Department Efficiency: Incorporate more efficient work processes (using Hubspot) and ensure new work procedures are in line and harmonizing with other departments procedures
- Monitor standards are upheld and rectify any arising or existing issues on a service level.
- Conduct monthly team evaluations with Junior team members.
- A Strategy: Contribute and actively develop a new strategic plan for ongoing year.
Placement InternationalVisa Specialist
Jun. 2021 - Nov. 2021Barcelona, Catalonia, SpainAs a Visa Specialists, I was in charge of being in daily contact with U.S. Visa Sponsors, following up with our participants, and creating their Training Plans.
The Visa Specialist Internship included a rotation within the following departments;
• Be a visa expert: know well all regulations and rules, as well as all documents needed
• Contact with Pan Atlantic: send the applications and do follow up • Contact with AAG: process all the candidates on the portal and be the contact with Yvette Webb
• Contact with Global Exchange: send the applications and do follow up
• Contact with ASSE: send the applications and do follow up
• Contact with new American sponsorship organizations
• Follow up with candidates being processed: make sure all the candidates have uploaded /sent the correct documents, also from the hotel’s side
• Training plans: creating training plans. Creating a calendar of cultural activities for each city.
• Visa process: assisting with all the visa process and guidance to complete every step to go to the U.S. Embassy
• At the end of each phase, you will have a meeting and evaluation with your supervisor
Exo – Réseau de transport métropolitainAgent Information
Jan. 2019 - Sep. 2019Montreal, Canada AreaAs an Agent:
- deal with client inquiries when it comes to their subscription
- help manage the different file subscription and manage the payment process - take care of any problems when it comes to the client file and subscriptions
- know about the extension and the politics and logistics of the railroad services to be able to help during a perturbation on the railroad
- help in the development and upgrade of data logistics
Added to my responsibilities
As a Communication Informative Agent:
- help the communication with the clients through our different social media platforms
RBC BankCustomer Service Representative
Oct. 2016 - Jul. 2018Montreal, Quebec, Canada- Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using RBC digital capabilities
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