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Work Background
payabl.Technical Support Lead (POS)
Mar. 2024Limassol, Cyprus• Developing and maintaining POS technical documentation
• Providing training to internal and external users on POS project
• Providing external and internal POS technical support
• Defining, examination and description of new POS features and services based on client’s requests
• Communicating with external POS providers and processors on new and current features and requests
• Maintaining POS inventory and configuration documents
• Providing support during Development and Testing of POS-related products and services
• Escalating to IT and External providers any Production issues and incidents
• Managing client’s requests on decline reasons and service interruptions
• Escalating production issues to IT department and external providers
payabl.Technical Support Engineer
Sep. 2022 - Mar. 2024Cyprus• Support of daily tasks from external and internal customers
• Conducting technical investigation on client issues
• Providing transactions status check
• Creating merchant accounts
• Testing merchant cases and payment methods
• Providing general info on technical issues
• Decline reasons investigation
CasinoSecretTechnical Solutions Specialist
Jul. 2021 - Aug. 2022Cyprus• Day-to-day support activities for operations: Technical second line support Escalate bugs and manage incidents with third parties • Technical lead on new projects: Engineer solutions that leverage new and existing tools to unleash new potential Help and train end-users, highlight dependencies and clear blockers • Technical product management: Translate business requirements into feature requests Support development and testing
BetPlanetSports Technical Lead
Jan. 2021 - Jul. 2021Cyprus• Liaise with third parties regarding technical requirements for the sportsbook.
• Manage the technical aspect of the sportsbook.
• Liaise internally with relevant departments.
• Assist in the general management of the sportsbook and the training of the Junior Traders.
• Check templates, limits, margins, feed provider's parameters.
• Ensure that all the set-up criteria between feed providers and our platform provider are correct.
BetPlanetJunior Trader
Jun. 2020 - Jan. 2021Limassol (Lemesos), Cyprus• Monitoring of pre-match and in-play sports events
• Overseeing and inputting of bet settlement
• Analysis of customer betting activity
• Analysis of failed / rejected bets
• Management of the sportsbook offer
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