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Work Background
Technical Support Lead (POS)
payabl.Technical Support Lead (POS)
Feb. 2024Limassol, Cyprus• Developing and maintaining POS technical documentation • Providing training to internal and external users on POS project • Providing external and internal POS technical support • Defining, examination and description of new POS features and services based on client’s requests • Communicating with external POS providers and processors on new and current features and requests • Maintaining POS inventory and configuration documents • Providing support during Development and Testing of POS-related products and services • Escalating to IT and External providers any Production issues and incidents • Managing client’s requests on decline reasons and service interruptions • Escalating production issues to IT department and external providers
Technical Support Engineer
payabl.Technical Support Engineer
Sep. 2022 - Feb. 2024Cyprus• Support of daily tasks from external and internal customers • Conducting technical investigation on client issues • Providing transactions status check • Creating merchant accounts • Testing merchant cases and payment methods • Providing general info on technical issues • Decline reasons investigation
Technical Solutions Specialist
CasinoSecretTechnical Solutions Specialist
Jul. 2021 - Aug. 2022Cyprus• Day-to-day support activities for operations: Technical second line support Escalate bugs and manage incidents with third parties • Technical lead on new projects: Engineer solutions that leverage new and existing tools to unleash new potential Help and train end-users, highlight dependencies and clear blockers • Technical product management: Translate business requirements into feature requests Support development and testing
Sports Technical Lead
BetPlanetSports Technical Lead
Jan. 2021 - Jul. 2021Cyprus• Liaise with third parties regarding technical requirements for the sportsbook. • Manage the technical aspect of the sportsbook. • Liaise internally with relevant departments. • Assist in the general management of the sportsbook and the training of the Junior Traders. • Check templates, limits, margins, feed provider's parameters. • Ensure that all the set-up criteria between feed providers and our platform provider are correct.
Junior Trader
BetPlanetJunior Trader
Jun. 2020 - Jan. 2021Limassol (Lemesos), Cyprus• Monitoring of pre-match and in-play sports events • Overseeing and inputting of bet settlement • Analysis of customer betting activity • Analysis of failed / rejected bets • Management of the sportsbook offer
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