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Work Background
Patchwork HealthDirector of Implementation
Sep. 2023Hybrid
RetinueTechnical Product and Programme Director
Jul. 2022 - Sep. 2023United Kingdom · HybridTechnical Director of Product and Programme | Retinue Solutions Driving Healthcare Innovation, Growth, and Operational Excellence In my role as Technical Director at Retinue Solutions, I lead senior project and technical teams to deliver strategic technical initiatives that address the evolving needs of the healthcare industry. Key highlights of my contributions include: * Restructured and revolutionized the PMO department, recruiting specialists and implementing effective practices to streamline operations. Modernized department with PRINCE 2 AGILE deployment. * Successfully deployed Retinue products and services throughout the 2 largest private healthcare provides across 100 hospitals in 2 large-scale implementations, achieving rapid and widespread adoption where previous adoption had been none. * Provided expert technical and PMO guidance to support business development bids, resulting in significant company growth and expansion. Led technical responses to Tendors and bids acting as industry SME whilst performing project and product demonstrations to support sales efforts. * Led the seamless migration of our flagship product from ground to cloud (Azure) infrastructure, resolving previous unsuccessful attempts. *Successfully implemented UI Path at Retinue to automate and streamline manual processes, resulting in a significant reduction in operational costs. *Designed and deployed UI Path robots to integrate and manage interoperability between various third-party applications, enhancing data flow and system efficiency. *Developed a comprehensive governance framework for UI Path, ensuring adherence to organizational policies and compliance requirements. *Developed a deep understanding of Neutral Vend solutions and supply chain management. *Management of the companies MI/BI function and associated reporting strategy.
NHS ProfessionalsHead Of Implementation
Sep. 2020 - Feb. 2022London, England, United KingdomLeading teams to deliver clinical managed service and technical API integration portfolios within the healthcare sector. Leading effective change through the performance and line management of the implementation PMO function whilst delivering against the business core business strategies as a member of the NHSP leadership team. Key Highlights: * Led and managed multidisciplinary teams, ensuring the successful delivery of a diverse project portfolio. *Implemented change management best practices, driving organizational adaptation to new technologies and ways of working. *Leveraged expertise in workforce management API's and Managed Bank solutions to drive sales growth and expand market share. *Developed strong client relationships, delivering tailored workforce management solutions aligned with client needs. *Became an SME in workforce management API's and Managed Bank, providing valuable insights and knowledge to internal teams and external clients. Deployed the UK's first National Bank. *Conducted market research and competitive analysis to identify new business opportunities and industry trends. *Played a pivotal role in supporting the NHS during the COVID-19 pandemic, overseeing an exceptional team that made a significant impact on healthcare support. Mentored and trained project professionals , fostering their development and growth.
+ UsHead of Client Implementation
May. 2018 - Sep. 2020Warrington, United KingdomWorking as a member of the +Us senior management team to deliver excellence in HR/workforce management and outsourced payroll solutions throughout the NHS. Delivering complex outsourced payroll, pension and liability management solutions for large scale organisations. During my time in this role I: * Successfully managed and later led the team which delivered the company’s strategic programme of implementations resulting in considerable savings in medical staffing cost reductions for over 40 hospitals nationwide. * Developed, implemented, and recruited a best-in-class implementation team and process allowing the organisation to implement its solutions safely and effectively. * Headed up the implementation, technical support and engagement functions within the organisation performing all associated line management, budgetary management, and recruitment/HR duties. Provided Project Assurance and senior client relationship management for a wide portfolio of clients
Thomson ReutersI.T. Project Manager
Jul. 2015 - May. 2018Wrexham · On-siteMy role as I.T. Project Manager at Thomson-Reuters involved leading multidisciplinary teams to deliver Infrastructure and development projects in support of some of the worlds leading financial institutions. This role relies heavily on a strong project governance background and a solid understanding of development workflows. Within this role I have delivered RPA and ETL based operational efficiency projects, major SharePoint deployments and the delivery of client facing functionality. The role also involves the line management and mentoring of junior team members. * Delivered an 18 month Talend ETL programme involving significant business analysis and multiple teams across the business. Worked with the senior management team to mitigate significant business risks throughout and successfully delivered. * Delivered multiple Java and Oracle applications working closely with development teams and clients and managing the projects throughout the entire project lifecycle. * Mentored a team of change professionals and implemented new ways of working revolutionising the companies change function. * Implemented a large cross company SharePoint intranet managing conflicting stakeholder opinions and third parties to deliver on time and within budget.
Hospedia LtdClinical Implementation Project Manager
Mar. 2014 - Jul. 2015UKThis role involved working closely with clinical and managerial staff across a wide variety of care settings managing the implementation of bespoke .Net, HL7 and Android software/ point of care systems. My work for Hospeida was heavily focused on business analysis allowing me to interoperate and document complex clinical processes to a level at which they can be successfully communicated and developed into fit for purpose solutions. The role also involved working with a wide variety of clinical system providers to promote integration between solutions via HL7 messaging services. In addition, this role involved: * Performed the business analysis, project management and implementation required to implement the companies software offering into a large multi site mental health trust. This implementation was the first of its kind an took 18 months to complete across 160 locations. Full budget and stakeholder management were essential parts of this role. * Worked with third parties and development teams to create integrations across the NHS allowing for increased patient safety and operational efficiency. Led development workshops to produce integration specs then worked with HL7, Blue Prism and RPA technologies to implement. * Successfully performed the business analysis required to digitise a significant number of paper based nursing assessments. Led the development team to develop mobile based applications and then implemented across complex clinical environments. * Analysed complex clinical reporting requirements to implement clinical coordinator centers within several key NHS locations.
Allocate Software plcSenior Implementation Consultant & Project Manager
Apr. 2010 - Mar. 2014United Kingdom · HybridThis role involved working to implement E-Rostering/Finance systems within Allocate’s portfolio of Healthcare, Military and Shipping clients. Responsible for the ongoing project management of the development of integration and messaging systems and project managing overseas development teams to deliver client funded functionality. This role required an in depth knowledge of the Health Roster, Health Assure and BSMS application suites and associated implementation methodologies. This role involved implementing Health Roster, Bank Staff Management systems (BSMS) and integrations between temporary staffing providers within Allocates portfolio of Healthcare, Military and Shipping clients. Responsible for the ongoing project management of the development of integration and messaging systems and project managing overseas development teams to deliver client funded functionality. This role required an in depth knowledge of the Health Roster, Health Assure and BSMS application suites and associated implementation methodologies. During my time with Allocate I: * Managed the entire Agile process end to end with overseas and domestic development teams to deliver against a key clients roadmap. * Managed over 20 end to end implementations within various NHS trusts across the UK. Provided training and UAT support throughout before successfully handing clients back to BAU support. * Used my skills and experience to troubleshoot complex customer issues where support teams could not resolve the issue. * Worked with .Net development teams and clients to develop new applications from end to end, provided pilot support and eventual implementation consultancy. * Utilised my NHS background to act as an SME for the product team resulting in significant improvements to the overall product.
Western Cheshire PCTPerformance & Compliance Project Manager
Dec. 2006 - Mar. 2010This role within a NHS Primary Care Trust (CCG) was primarily Project Management focused. Socialising I.T. products and instilling a culture of performance management whilst liaising with external software developers and NHS management were my primary responsibilities. Large aspects of this role revolved around the reporting of information drawn from the trusts extensive data warehouse to the CQC, Monitor or Trust Board. The position involved working through the implementation and support of new software packages into an organisation consisting of 3500 employees. * Led with the analysis support for generating the trusts statutory quality reports collecting and analysing data from a huge variety of sources such as GP's, Dentists and Hospitals. * Implemented analytics platforms from third parties, providing end user support and training for a significant number of staff over a period of 12 months. * Gained significant experience in project governance gaining my PRINCE 2 qualification in the birth place of the methodology.
Countess of Chester HospitalTheatre Capacity Project Manager
Dec. 2005 - Dec. 2007Working within a highly pressured environment, this role involved the day to day co-ordination of a busy operating theaters capacity and PACS system; Meditech. As the theater Meditech administrator, one of my roles involved the support and training of theater staff of all levels on the use of the hospitals PACS system. This role also carried the following responsibilities: *Line management of hospitals reception teams. * Day to day capacity management of a complex clinical environment, leasing with multiple external agencies, managing patients and carers and ensuring valuable theater time was not wasted. *Theater stock management leasing with third party EBME, Pharmaceutical and Private care providers to ensure vital equipment was always available. *Managing complex stakeholders with a highly pressured environment including senior Surgeons and Anesthetists.
Countess of Chester HospitalNurse Bank Co-ordinator
Jan. 2001 - Dec. 2005Chester, England, United Kingdom · On-siteResponsible for Locum staffing of rehabilitation /acute hospital and trust areas, leasing with internal bank/hospital staff and external agencies. My administration duties involved Payroll processing, Recruitment, and resource allocation, all of which required high levels of communication and initiative. In addition this role involved: A) Managing all recruitment processes associated with the on boarding of medical, nursing and allied health professionals. B) Providing skilled emergency staffing to critical care, theatres and mental health teams at short notice by leasing with external agencies and negotiating pricing. C) Working alongside newly employed clinical staff to demonstrate best practice and ensure clinical standards were maintained. Working alongside underperforming staff in clinical areas. D) Performing clinical support services for wards and departments including basic care and venepuncture and cannulation . E) Providing line management and payroll services for over 690 staff including the processing of timesheets and day to day labour allocation across multiple sites. F) Managing external client relationships with care giving charities providing temporary staff to community settings
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