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Work Background
SUPERCARGOGeneral Manager
Oct. 2025 - Apr. 2026Bogotá, ColombiaOwned full P&L for an international freight forwarder serving pharma, medical devices, electronics, cold chain, and FMCG customers across LATAM. Directed end to end outbound / inbound supply chain, customs brokerage, problem solving, and customer service, overseeing budgets, logistics costs, and operational governance.
▪ Drove 30% revenue growth in 6 months — by governing six standardized KPIs (Shipments Per Desk, Revenue Per Desk, Expense Per Desk, Revenue Per Shipment, R/E ratio, OTIF), continuously balancing cost-to-serve and contribution margin across medical, electronics, consumer goods and FMCG customer portfolios.
▪ Engineered end to end supply chain transparency — mapping distribution, booking, pre-alert, B/L issuance, customs clearance, Breakbulk, Gateway handover, deconsolidation, and inland delivery; shrinking cycle times and unlocking cleaner cost insights.
▪ Secured optimal vendor pricing — negotiating with airlines, shipping lines, trucking companies, and consolidators using shipper assembled units and innovative routing strategies to deliver competitive rates on all RFPs and agreements.
▪ Reduced staff turnover 40% — by identifying and mentoring high potential talent, running structured appraisals, and aligning a development pipeline to operational performance milestones.
EC CARGO GROUPNational Operations Manager
Nov. 2024 - Jun. 2025Bogotá, ColombiaDirected national Warehousing, Distribution, Air, Sea, and Ground operations, imports and exports, for a 50+ operators team, anchoring trade compliance (BASC, OSH, ISO requirements) and performance governance. Oversaw warehousing, transportation, and distribution across Andean gateways while fostering an inclusive, high-performing culture.
▪ Maintained 95% OTIF — across Andean import gateways, running weekly performance reviews and monthly market intelligence huddles that translated demand forecasting signals into workload distribution across operations desks.
▪ Captured 20% cost savings in 7 months — through airline, trucking, vessel line, and consolidator renegotiations; structured biddings and procurement policy reviews; and Finance validated productivity benefits reinforcing cost to serve discipline.
▪ Built Power BI supply chain dashboards — covering SPD, RPD, EPD, RPS, OTIF, and OTD, enabling management by exception and giving leadership clear, real time visibility into operational health across the distribution network.
▪ Authored Desk Level SOPs and structure — scaling a 50-person operation with consistent KPI definitions, calculation logic, and reporting cadence using AI powered documentation tools (Claude, Copilot) for bilingual playbooks.
▪ Closed AP and AR cycles within 30 days — partnering with Finance to maintain clean Air Import financials and improve cost-to-serve visibility across the entire customer portfolio.
RHENUS LOGISTICS / BLU LOGISTICS LATAMProcess Optimization Lead
May. 2022 - Mar. 2024Bogotá, Colombia & MexicoEmbedded within a global regional matrix for a German multinational freight forwarder, harmonizing Air and Ocean supply chain operations across Latin America with global Lean and quality standards. Coordinated 12,000+ monthly international shipments and drove digital transformation across the LATAM network.
▪ Cut logistics costs 35% and lifted service levels 60% — by renegotiating SLAs with airlines, ocean carriers, and truckers through strategic biddings and RFPs anchored in benchmarking data and rigorous value tracking.
▪ Architected the regional SOP framework — aligning transportation, warehousing, and inventory execution across LATAM to global Distribution Management and Lean supply chain standards, reducing variance and strengthening end to end governance.
▪ Reduced operational incidents and customer claims 60% — by integrating voice of the customer, orchestrating automation and digitalization, improving data quality, and applying continuous improvement across every process touchpoint.
▪ Built RFP and quotation response engine — documenting pricing alternatives, routing solutions, and CRM tracked sales and retention calls; supporting sales through onboarding of new logos and existing business expansions.
▪ Validated vendors on a defined cadence — with corrective action plans and benchmarking against industry journals and events to keep performance transparency current and risk mitigation proactive.
CARGO FREIGHT SERVICESOperations & Customer Service Manager
Feb. 2013 - Dec. 2021Panama City, PanamaDirected multimodal outbound logistics for a regional freight forwarder, covering Breakbulk, Gateway consolidation, customs brokerage, and last-mile delivery for pharmaceutical, electronics, and consumer-goods customers across 10+ countries. Governed P&L, AP/AR, and CapEx in partnership with Finance.
▪ Lifted contribution margin 15% — through strategic negotiations with airlines, truckers, and distributors anchored on trade compliance with customs regulations and sanitary standards across multiple jurisdictions.
▪ Governed monthly and quarterly shipment goals — leveraging SLAs and benchmarking tools to enforce compliance and performance standards across all logistics providers and collaborators in the region.
▪ Led multi-country customer service teams — running 5+ weekly sales and retention calls documented in CRM, and offering pricing alternatives, routing solutions, and technical assistance to clients across Caribbean and Latin America.
▪ Coordinated pharma cold-chain capacity decisions — balancing service, cost, and inventory trade-offs across multiple operating lanes, ensuring safety and quality standards for sensitive shipments.
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