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Work Background
BORN GroupFront End Developer
Jan. 2021
TeachableCustomer Educator
Jan. 2019 - Sep. 2019• Provided technical support to teachers and students for course accessibility, payments, and content design
• Escalated platform and campaign feedback to Product and Engineering teams
MusicFirstDirector of Customer Experience
Jan. 2018 - Jan. 2019Greater New York City Area• Contributed to raising subscription renewal rate by 21.9% since January 2018 with onboarding sequence
• Built onboarding sequence for subscribers and host tailored online training sessions • Delivered monthly reporting on sales lead gen, support feedback, and non-renewal for the executive team
MusicFirstAsia Pacific Accounts Manager
Jan. 2017 - Dec. 2017Greater New York City Area• Met annual sales quota through maintaining three major partnerships in Asia, Australia, and New Zealand
• Conducted webinars and professional development sessions in Taipei, Tokyo, Seoul, and Hong Kong
NYC Tech Talent Pipeline - Flatiron SchoolMobile Dev Corps iOS Development
Aug. 2016 - Dec. 2016Greater New York City Area• Received full scholarship for full-time immersive course in iOS development
• Learned programming fundamentals through advanced concepts in Swift in 4 months, and gained fluency in Swift through blogs and presentations.
• The course culminated in team final project, Chefty, applying skills and passion to build practical and polished app that has been submitted to the Apple Store ready for download.
East Meadow School DistrictOrchestra Teacher
Aug. 2014 - Nov. 2015East Meadow, NY• Conduct 16+ daytime and evening performances for 4th and 5th grade ensembles at two elementary schools • Recruited 30+ students at each school for the following school year’s beginner program by performing recruitment concerts and working with classroom teachers and parents to communicate the importance of music education.
National Endowment for the ArtsIntern
Jun. 2013 - Aug. 2013Washington, DC• Received letter grade A on an independent study course for Teachers College, Columbia University during internship by writing a comparative study between Germany and the United States on the topic of government funding for arts education using resources and interviews in the Music Performance and Arts Education Departments of NEA.
• Gained first-hand experience of the grantee selection process in panel review by assisting each specialist with preparation on grant application prescreening and panelist communication.
Penn High SchoolMusic Teacher
Aug. 2011 - Jun. 2012Mishawaka, IN• Exceeded expectations of first year teachers by performing various duties across the music department with professionalism and expertise in each subject, including AP Music Theory.
• Developed great rapport with directors of orchestra, band, and chorus by assisting each of them in rehearsals and curriculum planning for students’ success in Indiana state competitions and school performances.
• Co-lead 40+ orchestra students on a memorable trip over a weekend to New York City with a performance at South Street Seaport, a tour of Lower Manhattan, and attending a New York Philharmonic concert at Lincoln Center and a Broadway show.
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