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Work Background
Renewal Body ContouringDirector of Operations
Jan. 2012United StatesI set and achieve short-term and long-term sales goals through establishing effective sales processes. I enhance team cohesion and productivity by mentoring new team members and creating a collaborative work environment. I increase departmental efficiency by systemizing and updating SOPs and setting KPIs. I oversee resource allocation and organize people and materials. I ensure cost savings by managing accounts payable and negotiating with vendors for the best pricing. I improve new business and response rates by evaluating marketing campaign performance. I enhance satisfaction levels by streamlining customer support operations. I facilitate smooth customer onboarding, aiming to enhance overall customer experience.
• Improved stakeholder satisfaction and project completions by managing cross-functional initiatives and cultivating strong internal and external relationships.
• Reduced downtime and ensured consistent workflow by implementing effective planning and monitoring techniques.
• Outpaced competition and effectively reached target audiences by developing market strategies through extensive research and analysis.
• Streamlined clinic operations by scheduling procedures and follow-up appointments for all providers.
• Attained 15% patient growth through the strategic implementation of marketing plans, including data preparation, segmentation, content creation, and distribution.
• Generated $2.5M in revenue and averaged 354 surgeries annually through consultative sales.
• Maintained a 5-star customer satisfaction rating by delivering exceptional service.
PrimeMD Aesthetics+WellnessBusiness Consultant
Aug. 2017 - Feb. 2022Raleigh, North Carolina, United StatesResponsible for the overall management and coordination of daily operations. This includes overseeing the master schedule of all clinicians, managing patient flow, ensuring adequate staff coverage, and optimizing the utilization of resources within the practice. Training and development for current and new operating systems and programs. Implemented quality improvement initiatives to enhance patient care and outcomes. Promoted a patient-centered environment to ensure effective communication between clinicians and patients. Implementations and maintenance of multiple EMR systems, practice management software, and other technological tools to enhance operational efficiency and streamline workflows. Identifying opportunities for growth, assessing market trends, and evaluating new service offerings or partnerships. I provided strong organizational, communication, and problem-solving skills. I served as a bridge between the administrative and clinical aspects of separate practices, ensuring effective coordination and optimal functioning for both teams.
Healing Waters | Spa | Aesthetics | Plastic Surgery | WellnessLead Spa Coordinator and Surgical Assistant
Dec. 2010 - Dec. 2011Durham, North Carolina, United StatesI streamlined the staff workflow, significantly boosting efficiency. I directed the coordination and execution of communication and campaign strategies, effectively engaging an extensive member base of over 16,000 individuals.
• Acted as a critical resource in surgical procedures, delivering exceptional patient education and care while ensuring the highest standards of quality and safety in healthcare services.
• Propelled revenue growth by 20% within the first month through effective coordination and strategic sales of cosmetic procedures and treatments.
California Pizza KitchenManager and Corporate Trainer
Jan. 2007 - Dec. 2011Durham, North Carolina, United StatesI maintained high service quality and customer satisfaction by resolving customer complaints and ensuring continued excellence. I ensured seamless daily operations and financial accuracy by managing suppliers, inventory, and cash register operations with precision.
• Hand-selected by corporate to join the corporate training team, traveling to new stores to recruit, train, and evaluate employees.
• Achieved outstanding customer satisfaction scores by enhancing front-of-house staff performance through effective coaching, enabling them to provide top-tier food and beverage service.
datadecisions GroupSales and Client Services Intern
Jan. 2004 - Dec. 2006Chapel Hill, North Carolina, United States• Collaborated with subject matter experts to research market trends and develop compelling RFP responses, enhancing the persuasiveness of proposals
• Utilized Salesforce for efficient sales process tracking and D&B Hoovers for effective cold-calling, improving outreach efficiency, and streamlining data entry tasks
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