Jessica Harrington - Trainer, Elevance Health

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Work Background

Carelon HealthTrainer

Jan. 2022● Contribute to multiple projects, with a focus on clinical training, onboarding, compliance, leadership development, digital training solutions, and customer experience ● Improve organization’s Stars/HEDIS scores, collaborating with a team to design enterprise training initiatives ● Facilitate an onboarding session that I also created focused on communication, DEI, and cultural humility Key Achievements ● Managed Learning Program and ILT course development in Workday as organization prepared to transition to an improved Electronic Medical Record (EMR) - Worked with a team to build 45 assessment courses in Rise 360 and used SCORM files to create versions in Workday, over 500 V-ILT course offerings, and 42 learning programs - Utilized Workday reporting and Excel to build advanced reporting to track learning program enrollment and completion, as well as assess program success ● Led an initiative to improve the organization’s net promotor score (NPS), collaborating with a vendor to develop content that I built into an interactive eLearning, utilizing generative AI, Rise 360, Camtasia, Vyond, and Workday ● Collaborated with a team to create a podcast series focused on cultural considerations for medical providers - Contacted potential interviewees and managed communication and logistics - Led podcast sessions and then edited and finalized recordings

Virginia Wesleyan UniversityDirector of Career Development

Aug. 2019 - Jan. 2022Virginia Beach, Virginia• Oversaw Career Development Program, including program development, employer engagement, student engagement, and budget management • Met with students individually for career counseling sessions focused on resume and cover letter writing, internship and job searching, major and career exploration, professional communication, and interviewing skills • Developed curriculum and facilitated workshops and other programming focused on increasing professional readiness for students and alumni • Spearheaded an effort to create a cooperative education program, with an initial cohort starting in fall 2021, collaborating with other departments on campus and faculty to implement the program • Regularly engaged with local, national, and international employers to build relationships and increase opportunities for both students and alumni • Oversaw the transition to a new career management platform, which increased services available to students and resulted in a 20x increase in listed internships, part-time employment, and full-time careers

New Vita NeurotherapyResident in Counseling

Jun. 2018 - Aug. 2019• Provided individual, couples, and group counseling to a variety of clients utilizing CBT, PCT, and mindfulness • Assessed and provided provisional diagnoses when appropriate • Managed company website, as well as SEO marketing

Hampton-Newport News Community Services BoardResidential Counselor

Jan. 2018 - Dec. 2018• Provided case management and mental health skill building for clients experiencing SMI (serious mental illness) and chronic homelessness • Coordinated care with numerous psychiatrists, case managers, and law enforcement

William & MaryGraduate Teaching Assistant

Aug. 2015 - May. 2017Williamsburg, Virginia, United States• Typed and edited multiple textbook revisions, textbook and journal chapters, and papers • Assisted with classroom instruction, administered tests, graded student work, and recorded grades • Managed email correspondence and coordinated speaking engagements for visiting speakers

ColonialWebbService Administrator, Industrial Refrigeration

Nov. 2013 - May. 2015Norfolk, VA• Created marketing materials and correspondence • Wrote OSHA safety documentation for clients utilizing anhydrous ammonia as a primary refrigerant • Edited all SOP’s and created new process and procedure documentation • Managed recruitment for the division, organizing and hosting career development workshops with the U.S. Navy • Supervised community outreach program committee, managing budget and organizing and hosting events