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Work Background
IFRNIT Manager
Jun. 2022Macau, Rio Grande do Norte, BrazilRoles: Manage the user and network support team.
Delivered beyond expectations: Improved internal workflows and policies, applied new Artificial Intelligence tools into workflows, technical tasks automatization.
Achievements: Better alignment of the sector with business demands, more efficient and faster deliveries.
Key skills: analytical decision support, innovation, IT governance knowledge, analytical capabilities.
IFRNIT Specialist
Jun. 2022 - Dec. 2023Roles: Work on the user and network support team.
Delivered beyond expectations: Added tools for measuring services and results; optimized sector resources; increased professionalism in the sector; defined internal flows of the sector, applied backup policies.
Achievements: Best SLA performance; quick response, reduction of operating costs, efficiency in the disaster recovery plan.
Key skills: virtualization experience, analytical decision support, innovation in educational technology, change management IT governance knowledge, analytical capabilities.
Universidade Federal de GoiásDatacenter Manager
Jan. 2020 - Jun. 2022HybridRoles: Maintain data center deliveries to institutional and external users.
Delivered beyond expectations: Responsible for installing, maintaining and monitoring the institutional data center; established operational standards and policies focusing on security, governance and minimal downtime; implemented backup and recovery mechanisms; virtualized all services in the sector.
Achievements: Best SLA performance; greater data security and management efficiency; optimized sector resources.
Key skills: data center management, virtualization experience, analytical decision support.
Universidade Federal de GoiásEducational Technology Specialist
Jan. 2016 - Dec. 2019HybridRoles: Maintain the functioning of laboratories.
Delivered beyond expectations: Pedagogical support for the Computer Science course; redesigned processes and introduced new tools; automated pedagogical activities; introduced innovative techniques and methodologies to the teaching staff.
Achievements: Increased the professionalism and efficiency of the sector; integrate educational technologies into learning processes more effectively.
Key skills: Interdisciplinarity, innovation in educational technology, change management.
Universidade Federal de GoiásIT Manager
Jan. 2009 - Dec. 2015On-siteRoles: Manage user support and network management teams; provide support tools for internal teams and external users.
Delivered beyond expectations: Implemented structural improvements; adopted IT governance standards (COBIT, ITIL); optimized internal documentation and support tools; measured department actions through delivery statistics; IT operations aligned with business demands.
Achievements: Increased delivery efficiency; united the team under institutional objectives; better project management and activity monitoring.
Key skills: Team leadership, project management, IT governance knowledge, analytical capabilities.
Universidade Federal de GoiásIT Specialist
Sep. 2008 - Jan. 2009On-siteRoles: Work on the user and network support team.
Delivered beyond expectations: Improve communication and internal workflow, increasing the professionalism of the IT department; motivated the team with contagious passion and motivation.
Achievements: Strengthened the relationship and image of the IT department throughout the institution; fostered a more cohesive and motivated team.
Key skills: Inspirational leadership, effective communication, change management.
Greco CorretoraIT Specialist
Jan. 2006 - Dec. 2008Hybrid
Senac BrasilInstructor
Jan. 2005 - Dec. 2012Jataí, Goiás, Brasil · On-siteRoles and Responsabilities:
Designed and delivered engaging lessons in various Information Technology subjects for diverse audiences, including students from ages 15 to 55 and ranging from beginner to advanced levels. Key Areas of Expertise:
- Computational CAD Design
- Computer Maintenance and Support
- Administration of Systems and Services (Linux and Microsoft Windows)
- Computer Network Administration
- Improvement of professional practice for students Highlights of Experience:
- Taught students with varying educational backgrounds and adapted teaching methods to suit different learning styles.
- Delivered instruction to students of all ages, from adolescents to adults.
- Placed a strong emphasis on key areas such as computer-aided design, technical support, system administration for multiple operating systems, and network management.
ZAP internetNetwork Manager
Jan. 2005 - Dec. 2006
Estado de GoiásMathematics Teacher
Jan. 2004 - Dec. 2004On-site
CDMnet - IT SolutionsBusiness Partner
Jan. 1999 - Dec. 2003On-site
Centroeste PortalWeb Developer
Jan. 1997 - Dec. 1998Hybrid
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