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Work Background
ACTIVE HoldingSpecialized Studio Manager
Apr. 2023 - Mar. 2024KuwaitI was hired as a boutique studio development and project manager for multiple brands and assigned the task of rolling out multiple boutique fitness studios across Kuwait for Xponential Fitness USA.
Overseeing the entire project from site location, construction phase to equipment ordering, to studio fit out, to recruitment and training of staff, to planning and budgeting for pre-opening processes, and standard operating procedures. A summary of my responsibilities included and not limited to:
1. Project Planning and Execution
2. Facility Development and Upgrades
3. Budget Management
4. Risk Assessment
5. Team Leadership and Communication
6. Quality Assurance and Compliance
7. Project Documentation and Reporting As a specialized Studio Manager, I also had the following duties to fulfil operationally in each branch location:
• Staff Management: Supervising and coordinating staff members, including recruitment interviewing, onboarding, and training, and performance evaluation.
• Facility Maintenance: Ensuring each Boutique studio brand is clean, well-maintained, and equipped for members’ needs.
• Scheduling: Preparing and coordinating staff and class schedules weekly and monthly and ensuring efficient use of all resources for each brand. (CycleBar, Rumble, Club Pilates and Stretch Lab)
• Customer Experience: Focusing on providing consistent and positive experiences for all new and recurring gym members.
• Safety Protocols: Implementing and enforcing safety guidelines accordingly to local standards.
• Budget Management: Working within budget constraints, forecasting sales and expenses for the year, adjusting budgets and expenses monthly. Preparing commission and over time sheets for all Instructors and staff monthly.
• Collaboration: Coordinating with the Marketing Team weekly on social calendars, social media posts, promotions and launch campaigns to boost sales and to maximize ways of generating income for each brand in the Market.
Anthony Whatmore & Company IncExecutive Assistant
Jul. 2021 - Jul. 2022Sibaya, DurbanMy duties and responsibilities included and were not limited to: • Organized and scheduled meetings, appointments, and travel arrangements for the executive.
• Maintained a calendar of appointments, events, and activities for the executive.
• Greeted visitors and answered phone calls on behalf of the executive.
• Managed all incoming correspondence to ensure timely responses.
• Conducted research projects as requested by the executive.
• Developed presentations, reports and other documents for the executive's review or use in meetings.
• Prepared agendas for meetings and took minutes during meetings with staff members or clients.
• Provided administrative support related to project management tasks.
• Followed up on action items assigned by the executive in a timely manner.
• Proofread documents prior to submission to ensure accuracy and completeness.
• Checked personal and professional activities to remind employer of priority tasks and deadlines.
• Coordinated meeting and work schedules for staff teams and executives.
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
• Property Administrator and Executive assistant to the Director
• General Administrative tasks, making & receiving phone calls and emails, answering queries related to the current development project and meeting with clients to sign documents and provide continuous service excellence.
• Performing Front of house duties and Office Management
• Schedule, prepare & attend meetings where necessary and take down meeting minutes.
• Deliveries and collecting of important documents that are of urgent confidential nature.
Horizon Fitness OmanJasmine for Her Club Manager
Jul. 2018 - Jan. 2020Al Athaiba, Muscat, OmanAs a Luxury Gym Manager my role had a wide range of responsibilities to ensure the smooth day to day operation of the fitness facility. Here are the key duties and I was not limited to doing:
1. Managing Staff: Hiring, training, and evaluating performance of gym staff, including fitness instructors and personal trainers. Motivating and managing the team to maintain high standards of service and professionalism.
2. Facility Operations Management: Developing and implementing policies and procedures to ensure the gym runs efficiently and effectively. Overseeing budgeting and financial management, including tracking expenses and revenue.
3. Ensuring cleanliness, safety, and hygiene standards are maintained throughout the facility.
4. Membership Sales and Retention: Promoting and marketing the gym to attract and retain members. Overseeing the sale of gym memberships and products.
5. Reporting and Analysis: Regularly reporting to upper management, providing updates on the gym’s operations and performance.
6. Professional Development and Industry Knowledge: Staying informed about industry trends and developments to enhance the gym’s offerings and services. During my contract working in Oman, I was working between both Jasmine for Her Locations, I also assisted with the project opening the 3rd Jasmine for Her in Al Khoud.
Dana Club DohaGym Club Supervisor & Personal Trainer
Jun. 2016 - Mar. 2018Doha, QatarHired to supervise the Ladies Gyms at Dana Club, assisted in my first development project and opening of 3 Wellness Center Facilities for PHCC around Doha. • Direct staff supervision and ongoing training to facilitate optimal service delivery of the Gym and all its operations to Customers & Elite Members
• Monitoring regulatory and procedural compliance, work rosters, program development and progress reporting, these were all key elements of my position.
• Project Management in Developing, Implementing & applying standard operating procedures for Facilities from Building to Opening Facility doors to Customers.
• Instruct & assist clients how to use equipment & how to execute exercise movements correctly to General Population and Elderly Population, Obesity Populations.
• Developed weekly schedules for staff, considering their availability and skill sets.
• Resolved customer complaints in a timely manner, providing satisfactory solutions whenever possible.
• Maintained cleanliness of the facility according to health standards established by the local government.
• Prepared monthly reports outlining club performance metrics such as membership numbers, attendance rates, profitability., for review by upper management team.
• Complied with company policies, objectives and communication goals.
• Established and enforced clear goals to keep employees working collaboratively.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Virgin Active South AfricaCertified Personal Trainer & Group Class Instructor
Jan. 2015 - May. 2016Melrose Arch, JohannesburgAs a Personal Trainer I worked with clients to achieve their exercise and wellness goals.
I specialized in Weight Loss, Rehabilitation and Injury Prevention Training, Medical related clients with Cardiovascular conditions, Prenatal and Postnatal Pregnancy. Responsibilities included and not limiting to:
1. Assessment: Evaluating clients’ physical condition and health.
2. Customized Plans: Creating individualized exercise programs.
3. Guidance: Explaining exercises clearly and demonstrating safe equipment use.
4. Progress Monitoring: Tracking clients’ fitness levels.
5. Motivation: Encouraging and motivating clients during training sessions.
Steiner Leisure LimitedCertified Head Personal Trainer & Group Instructor
Jan. 2014 - Dec. 2014Puerto RicoAs a Head Fitness Trainer, I was overseeing and managing fitness programs within the Carnival Cruise Lines wellness club: My key responsibilities included:
1. Client Assessment: Identify clients’ fitness levels and health conditions and
understanding their specific needs and goals. 2. Exercise Planning and Modification: Create customized workout plans for individual clients and adjust exercise routines based on clients’ requirements, potential injuries, or health issues.
3. Group Training Sessions: Conduct both individual and group fitness training sessions, incorporating cardiovascular exercises and strength training.
4. Equipment Supervision: Ensure proper and safe use of fitness equipment by clients, Overseeing equipment maintenance and cleanliness daily.
5. Nutrition and Health Guidance: Address nutrition-related queries, provide basic nutritional guidelines and plans.
6. Safety and First Aid: Be prepared to administer First Aid and CPR if needed.
7. Communication and Teamwork: Communicate effectively with clients and staff that I worked with and collaborate with other trainers and gym personnel.
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