MaybankOperations Content Specialist (Sr. Exec.)
Aug. 2022 - Apr. 2023Hybrid• Co-led the content strategy for Sama-Sama Lokal Operations, enhancing merchant engagement and customer experience through targeted online content across multiple platforms including Facebook, SMS, and emails. • Developed compelling copy for the Official Sama-Sama Lokal Merchants Group on Facebook, demonstrating creativity and adaptability in message delivery to diverse audiences. • Ensured flawless internal and external communications, maintaining brand consistency and operational integrity. Applied meticulous attention to detail in editing and proofreading training materials, guidelines, and educational content. • Managed comprehensive content projects from conceptualisation to execution, working collaboratively across departments to meet deadlines and objectives.