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Work Background
SSA GroupRecruiting and Onboarding Manager
Jan. 2022 - Sep. 2023Houston, Texas, United States · RemoteRecruiting and onboarding candidates for different roles for the Retail, Catering and Food & Beverage departments at the Houston Zoo
SSA GroupAssistant Operations Manager
Apr. 2021 - Jan. 2022Houston, Texas Area · On-site- Hiring and onboarding new people for our Food & Beverage, Catering and Retail operation
- Training new hires in customer service and tasks related to their job
- Helping with the monthly inventory for multiple locations
- Supporting the management team to make sure all the locations run smoothly every day
- Continuously supporting the staff, making sure they had all the tools needed to
have a successful day on the job
Life Time Inc.Cafe Supervisor
Aug. 2019 - Mar. 2021Houston, Texas, United States · On-site- Provided an outstanding customer service to the club members
- Kept tracking of waste log and inventory
- Helped the staff with training in customer service and POS food system
- Followed up to make sure the procedures established were being followed according to
the company standards
- Light prepping of food and smoothies
- Cash handling and daily sales report
- Ensuring compliance with health, safety, and hygiene standards
SSA GroupRestaurant Supervisor
Jan. 2019 - Jul. 2019Houston, Texas, United States · On-site- Managed daily F&B operations of Cypress Circle Cafe, a restaurant with an annual revenue of $3million and an annual attendance of 1 million guests.
- Supervised a team of 25 employees, keeping track of labor and ensuring compliance with health, safety, and hygiene standards.
- Use of POS food system, handling cash and monetary transactions.
- Supporting monthly inventory and daily waste log tracking.
- Trained the staff in POS Food System and Customer Service
Courtyard by MarriottGuest Service Associate
May. 2018 - Sep. 2018Fresno, California, United States · On-site- Provided exceptional customer service to all hotel guests, making their stay as
comfortable and accommodating as possible while achieving team and brand goals
- Perform a variety of food preparation duties, such as preparing hot and cold foods and
drinks (including alcoholic beverages and coffee)
- Used POS system Micros) to handle cash and monetary transactions
- Took weekly inventory for food and alcohol, and placed weekly food orders with
different vendors
MenardsCashier
Sep. 2017 - Mar. 2018Marinette, Wisconsin · On-site
Hot Stone PubWaitress / Bartender
Sep. 2017 - Mar. 2018Crivitz, Wisconsin · On-site
OrbitappsSocial Media Manager
Jan. 2016 - Apr. 2017Cali, Colombia · On-site- Designed social media strategies for 7 different brands and companies from different industries
- Supervised and approved graphic design proposals
- Served as the link between customers and business communication
- Followed up with the customers profiles in different social media platforms
- Analyzed data to present ROI for each client
- Created Google and Facebook Ads strategies
- Managed a team of 4 community managers (and their service with 18 clients) through Slack
La Tecla SocialCommunity Manager
Apr. 2015 - Dec. 2015Valencia, Venezuela · On-site- Designed social media strategies for 5 different brands from different industries
- Served as the quality control channel between the clients and the agency
- Supervised graphic design and social media proposals
- Handle the communication in all the different social media accounts for each client
Box Social MediaContent Director
Aug. 2014 - Apr. 2015Valencia, Carabobo State, Venezuela · On-site- Design of social media marketing for multiple accounts
- Content creator and supervisor - Supervising and adjusting strategies based on data analytics
- Customer service and online crisis management
Wall Street EnglishSales Associate
Feb. 2014 - Aug. 2014Valencia, Carabobo · On-site
Global Trade Nasly (Globatec)Marketing Coordinator
Jan. 2013 - Dec. 2013Valencia, Venezuela · On-site
Global Trade Nasly, C.A. (Globatec)Marketing Analyst
Oct. 2012 - Jan. 2013Valencia, Venezuela · On-site
CFC Publicidad,C.A. (La Oferta y La Demanda)Account Executive
Apr. 2012 - Oct. 2012Valencia, Venezuela · On-site
Ediciones EkaréPublic Relations Intern
Jan. 2010 - Jan. 2011Caracas, Venezuela · On-site
Dirección de Información y Comunicaciones UCVJournalist
Jan. 2009 - Dec. 2009Caracas, Venezuela · On-site
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