VarisBusiness Operations Consultant, Varis Business Plan & Strategy
Jan. 2022 - Mar. 2024RemoteJoining the organization as a pioneering BOC during the hyper-growth period, I harnessed my expertise in internal B2B tech company operations, background in e-commerce, and grounding with the startup’s sole investor to polish and enhance operations. I engineered and executed growth roadmaps founded on collapsing silos across the organization and uncovering optimum brand potential through operational efficiency. Notable Accomplishments ✨ By originating efficient internal communication structures with operational features strongly reflecting the business’ unique character, I rallied the internal community to operate under and collectively strengthen cohesive brand identity. ✨ I shaped employees into effective product evangelists by creating Varis University corporate education resources, a SharePoint-based information repository, and knowledge-sharing groups that enriched departments’ mastery of tech solutions’ purpose and features. ✨ Driven to cultivate a sense of community and unique brand culture within the organization, I successfully orchestrated internal events, such as seasonal celebrations, employee recognitions, and town halls (All Varis), with up to 100% attendance rates. ✨ I architected a brand revival plan for a DTC small business in the process of syncing with Varis, leading the Tech Developer and CRM Manager on marketing scope planning mainly focused on restarting its content cycle and rebuilding SEO ranking authority. ✨ I institutionalized a first-of-its-kind Contract Governance system addressing the perennial lack of organization around customer contracts and originated an audit process that maximized the quality of customer experience for online marketplaces. ✨ In charge of safekeeping brand reputation, I reviewed press releases, monitored public feedback, and partnered with C-suites in crafting appropriate responses to pain point inquiries.