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Work Background
RAVIN.AICustomer Success Lead (UK)
Apr. 2022 - Apr. 2024United KingdomHelping bring AI to auto industry inspections
WonderBillHead Of Operations
May. 2021 - Jan. 2022London Bridge, LondonManaging Customer Service and IT for a financial technology app to help people better understand and manage their finances.
WonderBillHead Of Customer Service
Jul. 2017 - Apr. 2021London, England, United Kingdom
BCG Digital VenturesContractor
Aug. 2016 - Jul. 2017London, United KingdomBuilding a customer service and product delivery team from scratch. Part of an Agile team testing and building a bill management platform for a brand new venture with 500 customers.
Financial Ombudsman ServiceCase Adjudicator
Apr. 2015 - Aug. 2016Canary WharfAdjudicating complex financial complaints between consumers and large banks/financial institutions.
Network ResearchProject Controller
Oct. 2014 - Mar. 2015Aldgate LondonReporting on and ensuring projects across a wide range of market research jobs were completed on time and within budget.
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