Nhien Vo - Operations & Technology Manager, Stafford Capital Partners

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Work Background

Stafford Capital PartnersOperations & Technology Manager

Jul. 2021 - May. 2025United Kingdom, LondonAs a global operations and technology manager at a global fund of funds with 8.1bn in AUM, led digital transformative operations and technology initiatives that enabled the firm’s international growth, operational excellence, and digital transformation. Built scalable systems, implemented impactful technologies, and managed global operations with a strong focus on efficiency, resilience, security and cultural cohesion. - Built and led a high performing technology team of five, fostering cross-functional collaboration between technology, operations, and investment teams. Enabled a self-managed team culture through agile facilitation, using Microsoft Azure, AI tools, DevOps practices, and project management platforms to drive delivery and communication flow. - Led the comprehensive redesign and digitisation of the investor onboarding journey, enhancing KYC/AML compliance and investor experience. Oversaw vendor engagement, security assessments, testing, and delivery planning, collaborating with investment and operations teams to align technology with process innovation. Successfully onboarded investors into a fund with current commitments of €400M and a target of €1.3B. - Implemented a carbon reporting framework to meet annual ESG obligations and advance the firm’s sustainability goals. Developed a custom carbon calculation tool for the Timberland investment team, which supported successful fundraising in multiple funds. Built an integrated reporting template using Microsoft tools and partnered with the Sustainability team to define key metrics and streamline data collection across departments, enabling accurate, audit ready reporting. - Managed global operations and technology project budgets by securing necessary approvals and maintaining transparent communication with stakeholders across multiple jurisdictions and time zones. Ensured all expenditures aligned with organisational objectives and values through rigorous cost control, prioritisation of strategic initiatives, and regular budget reviews, delivering projects on time and within budget while supporting business goals. - Led the rollout and training of key operational systems, including HR reporting, accounting, travel, finance expense tool, and Allvue CRM platform, ensuring user adoption, data integrity, and security compliance. Achieved this by leveraging existing tools, managing budgets effectively, and applying strong stakeholder communication and engagement skills. - Secured the firm’s first Cyber Essentials Plus certification and maintained it annually for three years by collaborating closely with security vendors and IT administrators. Led rigorous testing and monitoring processes and communicated proactively with users to ensure compliance and timely responses, strengthening regulatory compliance and operational security.

VesuviusGlobal Operations & Technology Coordinator

Mar. 2019 - Jul. 2021United Kingdom, LondonLed refurbishment projects blending project management expertise with direct involvement in technology implementation to upgrade office systems and IT infrastructure. Delivered operational efficiency improvements through strategic deployment of new platforms, while overseeing budgeting and accounting workflows to ensure alignment with business goals. - Managed end-to-end refurbishment initiatives with a £6 million budget, including IT system upgrades, infrastructure enhancements, and integration of innovative technology solutions to modernise workplace capabilities. - Coordinated the implementation and management of new travel and accounting platforms, streamlining expense reporting and financial processes by automating workflows and improving data accuracy. - Directed budgeting and accounting operations for projects, maintaining strict financial control and ensuring all expenditures supported organisational objectives. - Led technology rollouts and user training programmes, driving adoption through effective communication, direct support, and tailored training materials. - Coordinated event management for corporate functions, ensuring seamless integration of technology and logistics to support organisational objectives. - Collaborated with cross-functional teams and external vendors, applying proactive stakeholder management, clear communication, and agile project delivery principles to meet deadlines and budget targets.

KAYSWALLETProject Manager

Jan. 2016London, United KingdomInara Money Transfer (2016- Current) Current project is sourcing investment for Inara and implementing a new Prepaid Card program and digital banking platform. • Responsible for the new business development strategies • Create the master road map for both business and technical journeys. Highlight important and critical path • Identify risks and implement new risk register • Responsible for sourcing investment for the company and project • Create and organise documentation of business requirements and translation to business and technical design and impact specifications • Initiative and project governance reporting • Support CEO to manage new partners, stakeholders and team • Financial planning and budgeting • Assisting in quality control • Plan and implement marketing research and strategies. • Conduct analysis of client folio, marketing data and industry information • Responsible for cross-function deliverable • Support all functional team • Overseeing the whole branding structure, from visual, security to customer digital experience • Design change management strategies

KAYSWALLETDirector

Feb. 2014Kayswallet Limited, 2014 - Current Kayswallet is an emerging payment consulting company Payment Consultancy • Providing client with business direction • Responsive and professional advice • Understand multi-ethnicity and culture mannerisms • Provide client with marketing strategies • Maintain relationship with banks and partnership • Compliance with all the laws and regulations: Data Privacy Act and Payment Service Directive2 • Maintain sales focus by referring client to Kayswallet's e-Commerce partners • Update research of the industry, online payment, e-commerce, digital marketing. • Conduct market research and data analysis on specific market segment • Organise contracts, agreements and information to present to clients • Point of contacts for CEO, client and stakeholders • Manage all client inquiries • Plan and assist implementation of business strategies. • Deliver projects within the project scope