Belinda Long - Operations Strategist & Transformation Consultant, Belinda Long Co.

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Work Background

Belinda Long Co.Operations & Digital Transformation Coach | Community Builder - Micro Yet Mighty™

Jun. 2024Australia / International𝐁𝐎𝐋𝐃 𝐌𝐞𝐧𝐭𝐨𝐫𝐬𝐡𝐢𝐩 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 [1:1 ᴄᴏᴀᴄʜɪɴɢ] Offering a 1:1 deep-dive coaching experience across the Business Operations Learning & Development (BOLD) space, this personalised mentorship program is designed for growth-stage start-ups & solopreneurs, giving particular attention to the transformative power of operating strategically with an effective tech stack tailored to your unique business needs & innate mode of operating. 🔗 (currently in BETA/via request only, reach out via DM) 𝐂𝐨𝐧𝐜𝐞𝐩𝐭 𝐓𝐨 𝐂𝐨𝐦𝐩𝐚𝐧𝐲™ [ᴏɴʟɪɴᴇ ᴄᴏᴜʀꜱᴇ] My signature program, Concept To Company™️, is a dynamic, digital business-building course for the fierce millennial. Framed around my proprietary Six-Sprint Solopreneur System™, this is the perfect kickstarter program for corporate escapees looking to launch a service-based business, minus the madness & information overwhelm. 🔗 belindalong.co/concept-to-company-program

Belinda Long Co.Operations Strategist & Digital Transformation Consultant - SAS Projects™

Dec. 2020Australia / International𝐎𝐩𝐬 𝐎𝐯𝐞𝐫𝐡𝐚𝐮𝐥 [ᴄᴜꜱᴛᴏᴍ ᴘʀᴏᴊᴇᴄᴛꜱ] A multi-faceted approach to overhauling existing operations and reimagining the way the business operates via discovery sessions, business analysis, process mapping & iterative testing. Built upon a foundation of lean methodology, human-centred design & proprietary frameworks, an Ops Overhaul project centres around curating a custom solution that disrupts BAU and shakes off operational setbacks in favour of implementing an effective digitally-led business ecosystem that nurtures operational excellence. 🔗 https://www.belindalong.co/consulting 𝐂𝐥𝐢𝐜𝐤𝐔𝐩 𝐌𝐲 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 [ᴠɪᴘ ᴅᴀʏ] Building a bold, bespoke business management system by leveraging the power of the top-rated project management tool, ClickUp, via consulting, co-designing & implementing while working directly with the business owner/CEO. This one-day intensive offers the blended experience of 1:1 consulting with a done-for-you solution, transforming your entire business operations into one sleek, seamless system using a custom ClickUp workspace. 🔗 https://belindalong.co/clickup-my-business 𝐂𝐨𝐧𝐜𝐞𝐩𝐭 𝐓𝐨 𝐂𝐨𝐦𝐩𝐚𝐧𝐲™ [1:1 ᴄᴏᴀᴄʜɪɴɢ ᴘʀᴏɢʀᴀᴍ] My signature program, Concept To Company™️, is a dynamic, digital business-building course for the fierce millennial. Framed around my proprietary Six-Sprint Solopreneur System™, this is the perfect kickstarter program for corporate escapees looking to launch a service-based business, minus the madness & information overwhelm. 🔗 belindalong.co/concept-to-company-program 𝐓𝐚𝐢𝐥𝐨𝐫𝐞𝐝 𝐓𝐨𝐨𝐥𝐤𝐢𝐭 𝐒𝐮𝐢𝐭𝐞 [ᴄᴏɴꜱᴜʟᴛɪɴɢ ᴘᴀᴄᴋᴀɢᴇ] A unique combination of consulting, training & digital products, this package uncovers & teaches the key digital tools you need to systemise your business & salvage your Sundays. Perfect for early-stage solopreneurs who need direction and guidance in digitising & systemising their operations. 🔗 belindalong.co/tailored-toolkit-suite

Belinda Long Co.Founder & Director

Dec. 2020Australia / International𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 I help heart-centred solopreneurs to systemise, digitise and 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮 their businesses using human-centred design, clever no-code tools & strategic operations. What does that look like exactly? – Strategic digital ecosystems – Website optimisation w/ tool integrations – Project management principles adapted to an SME setting – Sleek, streamlined systems that save time & automate admin – Process mapping & process design – Workflow automation – Business consulting + guidance – Mentorship Keen for a chat about how I can help? Pencil in a meet & greet: https://calendly.com/belinda-long

KidsXpressRegional Projects Coordinator

Jul. 2023 - Mar. 2024Sydney / Snowy ValleysA newly formed role, this 9-month contract centred around conceptualising, building & managing the FY 23/24 project plan for the bushfire recovery project throughout the Snowy Valleys region. On-the-ground work involved building and nurturing key stakeholder relationships, designing and documenting operational processes & coordinating the delivery of training and resource initiatives, as well as capturing project data and preparing reports on activity outcomes. A fast-paced, high-impact & highly rewarding project that leaves a legacy of fostering rural resilience via a transformative trauma-informed practice; co-designed & unique to the Snowies country community. ▸ Autonomously led the end-to-end project lifecycle across cross-functional project teams and beneficiaries on-site, in the office & remotely ▸ Managed a multi-six-figure budget to deliver time-sensitive project initiatives with maximum impact across 1,800+ beneficiaries ▸ Built the blueprint for regional projects as the first of its kind within the organisation, curating SOPs, templates, guides & recommendations for future success Key concepts, skills & frameworks: Human-centred design & consultative-led initiatives, Agile project management & sprints, design thinking, community-centred stakeholder management.

La Aventura PorteñaFounder & Head Guide

Oct. 2019 - Nov. 2021Valparaíso, ChileCustom-made adventures & authentic experiences for offbeat travellers in Chile's urban adventure capital, Valparaíso. Our signature Sandboarding Sunset Sessions became the original sandboarding experience in the Valparaíso region of Chile's central coast. [pandemic pause: Mar '20 – Sept '21] NB: Business permanently closed as of Nov 2021 due to ongoing effects of the pandemic on the tourism industry

Belinda LongDigital Coach & Operations Lead

Nov. 2017 - Dec. 2020Australia / InternationalWebsite integrations & optimisation, system builds & digital operations guidance for entrepreneurs & small business owners looking for guidance and an operational kickstart in the right direction. ▸ Expertly guided & coached entrepreneurs and online business owners to systemise and digitise their business operations and Ways of Working (WOW), reducing stress, increasing well-being & achieving an average of 22% in productivity growth ▸ Project-managed SaaS implementation & systems builds based upon people-centric research and recommendations achieved throughout the consulting, BETA testing & design-thinking processes (LMS, CMS & CRMs)

Belinda LongCopywriter & Content Editor

Jun. 2016 - Aug. 2019Australia / InternationalSocial media copywriting for various clients and accounts across an array of industries in the Australian market via Sydney-based social media management agencies.

Wandering Little Red BootsTravel Blogger & Content Creator

Apr. 2017 - Dec. 2020Worldwide/RemoteBlogger and content creator; an independent adventure travel blog and digital resource for offbeat one-way ticket travellers, ex-pats and digital nomads.

Hostal PoEvents Coordinator & Community Manager

May. 2019 - Sep. 2019Valparaíso, Chile

English Second Language Instructor

Sep. 2017 - May. 2019ChileFreelance English Teacher; designing and teaching English in a one-on-one natural language learning setting with a focus on listening comprehension and spoken abilities. Modern methodology and creative classes incorporating music, cultural topics, current affairs, and language games. Specialising in preparing students for work and study abroad with native speakers and language learning in a foreign country.

Idiomas Sin FronterasEnglish Second Language Teacher

Feb. 2017 - Aug. 2017Puerto Varas, Región de Los Lagos, ChileESL English Teacher at a private English institute in Chilean Patagonia; designing, preparing and teaching English in various class structures including individual and small group classes with students ranging from 7-year-old children to 60-year-old businessmen.

MedibankDigital Team Leader

Mar. 2016 - May. 2016Melbourne, Victoria, AustraliaRecruiting, training & developing a special projects digital services team including the build-out of internal policies and processes, KPIs & bonus structures, as well as building a culture of community within the new team and strategically setting up the foundations for future success. ▸ Built an innovative digital services team from the ground up, recruiting and training based on customer-centric soft skills, problem-solving abilities & initiative ▸ Curated an internal knowledge base as part of an iterative process of developing, co-creating and testing novel approaches to customer service via various digital formats ▸ Trained & coached team members across various hard and soft skills, encouraging them to push the boundaries of their roles to provide exceptional customer service in innovative, progressive manners achieving 83% in top-tier KPI results in year one

MedibankLive Chat Team Leader

Nov. 2015 - Mar. 2016Melbourne, Victoria, AustraliaLeading the growth of the internal Live Chat digital services team to evolve from an external sales-centric service into an experimental customer-centric digital channel that encouraged digital deflection and moved the NPS needle 4 points higher over a three-month test period.

MedibankCase Manager, Closed Loop Team

May. 2013 - Nov. 2015Melbourne, Victoria, AustraliaAfter asking (perhaps too many) inquisitive questions like; 'so why do we make members do XYZ rather than letting them easily ABC?', I got tapped on the shoulder to step away from the frontline & into a unique CX continuous improvement space, known as the 'Closed Loop Team'. It was here that my innate urge to pick apart process gaps & explore the power of design thinking began to bloom. I felt unleashed and was now being rewarded for thinking outside the box, asking the tough questions and delving into a deeper thought process beyond the fundamental pain points of our members, and rather into one of curating a member experience that fosters empathy, understanding & creative CX co-design.