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Work Background
Belinda Long Co.Operations & Digital Transformation Coach | Community Builder - Micro Yet Mighty™
Jun. 2024Australia / International𝐁𝐎𝐋𝐃 𝐌𝐞𝐧𝐭𝐨𝐫𝐬𝐡𝐢𝐩 𝐏𝐫𝐨𝐠𝐫𝐚𝐦
[1:1 ᴄᴏᴀᴄʜɪɴɢ]
Offering a 1:1 deep-dive coaching experience across the Business Operations Learning & Development (BOLD) space, this personalised mentorship program is designed for growth-stage start-ups & solopreneurs, giving particular attention to the transformative power of operating strategically with an effective tech stack tailored to your unique business needs & innate mode of operating.
🔗 (currently in BETA/via request only, reach out via DM) 𝐂𝐨𝐧𝐜𝐞𝐩𝐭 𝐓𝐨 𝐂𝐨𝐦𝐩𝐚𝐧𝐲™
[ᴏɴʟɪɴᴇ ᴄᴏᴜʀꜱᴇ]
My signature program, Concept To Company™️, is a dynamic, digital business-building course for the fierce millennial. Framed around my proprietary Six-Sprint Solopreneur System™, this is the perfect kickstarter program for corporate escapees looking to launch a service-based business, minus the madness & information overwhelm. 🔗 belindalong.co/concept-to-company-program
KidsXpressRegional Projects Coordinator
Jul. 2023 - Mar. 2024Sydney / Snowy ValleysA newly formed role, this 9-month contract centred around conceptualising, building & managing the FY 23/24 project plan for the bushfire recovery project throughout the Snowy Valleys region. On-the-ground work involved building and nurturing key stakeholder relationships, designing and documenting operational processes & coordinating the delivery of training and resource initiatives, as well as capturing project data and preparing reports on activity outcomes. A fast-paced, high-impact & highly rewarding project that leaves a legacy of fostering rural resilience via a transformative trauma-informed practice; co-designed & unique to the Snowies country community. ▸ Autonomously led the end-to-end project lifecycle across cross-functional project teams and beneficiaries on-site, in the office & remotely
▸ Managed a multi-six-figure budget to deliver time-sensitive project initiatives with maximum impact across 1,800+ beneficiaries
▸ Built the blueprint for regional projects as the first of its kind within the organisation, curating SOPs, templates, guides & recommendations for future success Key concepts, skills & frameworks: Human-centred design & consultative-led initiatives, Agile project management & sprints, design thinking, community-centred stakeholder management.
Belinda Long Co.Operations Strategist & Digital Transformation Consultant - SAS Projects™
Dec. 2020Australia / International𝐎𝐩𝐬 𝐎𝐯𝐞𝐫𝐡𝐚𝐮𝐥 [ᴄᴜꜱᴛᴏᴍ ᴘʀᴏᴊᴇᴄᴛꜱ]
A multi-faceted approach to overhauling existing operations and reimagining the way the business operates via discovery sessions, business analysis, process mapping & iterative testing. Built upon a foundation of lean methodology, human-centred design & proprietary frameworks, an Ops Overhaul project centres around curating a custom solution that disrupts BAU and shakes off operational setbacks in favour of implementing an effective digitally-led business ecosystem that nurtures operational excellence. 🔗 https://www.belindalong.co/consulting 𝐂𝐥𝐢𝐜𝐤𝐔𝐩 𝐌𝐲 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 [ᴠɪᴘ ᴅᴀʏ]
Building a bold, bespoke business management system by leveraging the power of the top-rated project management tool, ClickUp, via consulting, co-designing & implementing while working directly with the business owner/CEO. This one-day intensive offers the blended experience of 1:1 consulting with a done-for-you solution, transforming your entire business operations into one sleek, seamless system using a custom ClickUp workspace.
🔗 https://belindalong.co/clickup-my-business 𝐂𝐨𝐧𝐜𝐞𝐩𝐭 𝐓𝐨 𝐂𝐨𝐦𝐩𝐚𝐧𝐲™
[1:1 ᴄᴏᴀᴄʜɪɴɢ ᴘʀᴏɢʀᴀᴍ]
My signature program, Concept To Company™️, is a dynamic, digital business-building course for the fierce millennial. Framed around my proprietary Six-Sprint Solopreneur System™, this is the perfect kickstarter program for corporate escapees looking to launch a service-based business, minus the madness & information overwhelm. 🔗 belindalong.co/concept-to-company-program 𝐓𝐚𝐢𝐥𝐨𝐫𝐞𝐝 𝐓𝐨𝐨𝐥𝐤𝐢𝐭 𝐒𝐮𝐢𝐭𝐞
[ᴄᴏɴꜱᴜʟᴛɪɴɢ ᴘᴀᴄᴋᴀɢᴇ]
A unique combination of consulting, training & digital products, this package uncovers & teaches the key digital tools you need to systemise your business & salvage your Sundays. Perfect for early-stage solopreneurs who need direction and guidance in digitising & systemising their operations.
🔗 belindalong.co/tailored-toolkit-suite
Belinda Long Co.Founder & Director
Dec. 2020Australia / International𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻
I help heart-centred solopreneurs to systemise, digitise and 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮 their businesses using human-centred design, clever no-code tools & strategic operations. What does that look like exactly? – Strategic digital ecosystems
– Website optimisation w/ tool integrations
– Project management principles adapted to an SME setting
– Sleek, streamlined systems that save time & automate admin
– Process mapping & process design
– Workflow automation
– Business consulting + guidance
– Mentorship Keen for a chat about how I can help? Pencil in a meet & greet: https://calendly.com/belinda-long
La Aventura PorteñaFounder & Head Guide
Oct. 2019 - Nov. 2021Valparaíso, ChileCustom-made adventures & authentic experiences for offbeat travellers in Chile's urban adventure capital, Valparaíso. Our signature Sandboarding Sunset Sessions became the original sandboarding experience in the Valparaíso region of Chile's central coast. [pandemic pause: Mar '20 – Sept '21] NB: Business permanently closed as of Nov 2021 due to ongoing effects of the pandemic on the tourism industry
Hostal PoEvents Coordinator & Community Manager
May. 2019 - Sep. 2019Valparaíso, Chile
Belinda LongDigital Coach & Operations Lead
Nov. 2017 - Dec. 2020Australia / InternationalWebsite integrations & optimisation, system builds & digital operations guidance for entrepreneurs & small business owners looking for guidance and an operational kickstart in the right direction. ▸ Expertly guided & coached entrepreneurs and online business owners to systemise and digitise their business operations and Ways of Working (WOW), reducing stress, increasing well-being & achieving an average of 22% in productivity growth
▸ Project-managed SaaS implementation & systems builds based upon people-centric research and recommendations achieved throughout the consulting, BETA testing & design-thinking processes (LMS, CMS & CRMs)
Wandering Little Red BootsTravel Blogger & Content Creator
Apr. 2017 - Dec. 2020Worldwide/RemoteBlogger and content creator; an independent adventure travel blog and digital resource for offbeat one-way ticket travellers, ex-pats and digital nomads.
Idiomas Sin FronterasEnglish Second Language Teacher
Feb. 2017 - Aug. 2017Puerto Varas, Región de Los Lagos, ChileESL English Teacher at a private English institute in Chilean Patagonia; designing, preparing and teaching English in various class structures including individual and small group classes with students ranging from 7-year-old children to 60-year-old businessmen.
Belinda LongCopywriter & Content Editor
Jun. 2016 - Aug. 2019Australia / InternationalSocial media copywriting for various clients and accounts across an array of industries in the Australian market via Sydney-based social media management agencies.
MedibankDigital Team Leader
Mar. 2016 - May. 2016Melbourne, Victoria, AustraliaRecruiting, training & developing a special projects digital services team including the build-out of internal policies and processes, KPIs & bonus structures, as well as building a culture of community within the new team and strategically setting up the foundations for future success. ▸ Built an innovative digital services team from the ground up, recruiting and training based on customer-centric soft skills, problem-solving abilities & initiative
▸ Curated an internal knowledge base as part of an iterative process of developing, co-creating and testing novel approaches to customer service via various digital formats
▸ Trained & coached team members across various hard and soft skills, encouraging them to push the boundaries of their roles to provide exceptional customer service in innovative, progressive manners achieving 83% in top-tier KPI results in year one
MedibankLive Chat Team Leader
Nov. 2015 - Mar. 2016Melbourne, Victoria, AustraliaLeading the growth of the internal Live Chat digital services team to evolve from an external sales-centric service into an experimental customer-centric digital channel that encouraged digital deflection and moved the NPS needle 4 points higher over a three-month test period.
MedibankCase Manager, Closed Loop Team
May. 2013 - Nov. 2015Melbourne, Victoria, AustraliaAfter asking (perhaps too many) inquisitive questions like; 'so why do we make members do XYZ rather than letting them easily ABC?', I got tapped on the shoulder to step away from the frontline & into a unique CX continuous improvement space, known as the 'Closed Loop Team'. It was here that my innate urge to pick apart process gaps & explore the power of design thinking began to bloom. I felt unleashed and was now being rewarded for thinking outside the box, asking the tough questions and delving into a deeper thought process beyond the fundamental pain points of our members, and rather into one of curating a member experience that fosters empathy, understanding & creative CX co-design.
MedibankCustomer Care Advocate
Mar. 2012 - Apr. 2013Melbourne, Victoria, Australia
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