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Work Background
FinquestDirector - Global Service Delivery and Operations
Oct. 2023 - Dec. 2024HybridSpearheaded the global service delivery and operations with P&L responsibility by ensuring efficiency and smooth workflow to maximize client satisfaction and profitability. Managed several internationally based functions with a headcount above 200. Developed strategies and optimizing key performance Indicators as well as continued improving process workflows, digitalization and automation for a leading international PE and M&A deal sourcing provider. • Managing operational functions, including HR, IT, Legal, and Client Team, to ensure efficient service and operational delivery.
• Identifying and addressing issues or obstacles hindering team performance, providing guidance and support to eliminate them effectively.
• Cost controlling in line with the business plan, budget and company growth and profitability goals. • Implemented the operating system, ensuring goal alignment and achievement across organizational levels and manage performance and accountability.
• Managing company key initiatives, core processes and track core KPI metrics and implemented strategies and countermeasure efforts to ensure reach.
• Ensuring compliance with regulatory requirements and company policies across all operations.
• Execute global business expansion incl. legal, resourcing, and facility operations.
Giesecke+DevrientVP, Head of Project Management, MEA
Jan. 2020 - Jul. 2023Dubai, United Arab EmiratesAccountable for the successful execution of all central and commercial cash center programs and projects across the Middle East and Africa by managing a team of senior project managers and PMO in 4 branches around 2 continents. • Strategic Project Management by defining project/program scope, objectives, and deliverables, ensuring alignment with organizational goals across MEA.
• Execution Oversight by monitoring timelines, budgets, and scope, while reporting progress to stakeholders.
• Client Communication by serving as the primary contact, ensuring smooth internal and external communication during project implementation.
• Process Alignment by ensuring projects adhere to established standards and practices, minimizing unnecessary developments.
• Process Improvement by maintaining and enhancing PMO documentation, templates, and checklists, integrating optimized processes into operations.
• Team Leadership by leading and motivating project teams, managing resources, workloads, and fostering collaboration and mentorship across 4 Branches within the Region.
• Stakeholder Engagement by representing the PMO, ensuring alignment across departments and maintaining strong relationships with clients, providers, and subcontractors.
• Project Delivery by overseeing development, validation, and implementation phases, ensuring readiness for go-live and providing post-implementation support.
• Governance and Reporting by deliver insights through regular KPI-based reports, and enforce quality standards.
• Resource Management by optimizing resource allocation and track team performance to drive efficiency and project success.
Giesecke+DevrientHead of Value Added Solutions and Service, MEA
Jan. 2019 - Dec. 2019Dubai, United Arab EmiratesSuccessfully established and led a newly formed regional team dedicated to developing customized holistic solutions for currency processing and digital banking solutions for commercial and central Banks in the MEA region. • Spearheading the development of tailored new department delivering end-to-end currency and digital banking solutions for central banks across the Middle East and Africa region.
• Project Manage deployment of Go-To Market Strategy in each market, ensuring a timely and financially controlled position in line with Business plan. • Full involvement in the development and selection of facilities in line with business plan and volume aspirations, Staff Recruitment, Training delivery.
• Develop monthly commercial performance reporting e.g. KPIs, profitability forecasts, transaction pricing and personnel churn – identify areas of need and opportunity.
Giesecke+DevrientSenior Project Manager
Jun. 2011 - Jul. 2019Dubai, United Arab EmiratesManaged high-impact monetary transformation projects in over 30 countries across the Middle East and Africa, delivering Multi-million Euro initiatives on time and within budget. • Assessed client sites and evaluating the capacity, plant & materials requirements.
• Issued RFP’s and negotiate orders, managing supply chain and procurement requirements.
• Issued technical information such as site plans, loading calculations or other information as required by the client.
Lloyds Banking Group - Lloyds TSB Offshore BankingProject Manager
Jan. 2008 - May. 2011Berlin, GermanySuccessful led parts of the launch of a new online banks in Germany and Japan, expanding the bank’s digital footprint globally. Led the Merger program between HBOS and Lloyds TSB of the Germany branch. Executed the EU Savings Tax Directive transition for offshore accounts in the UK Channel Islands, ensuring full compliance with European regulations.
Luceo Technologies GmbHDirector of Marketing & Sales
Mar. 2007 - Dec. 2007Berlin Area, Germany
IBMRegional IT Service Manager
May. 2001 - Dec. 2006Gaborone, Botswana
IBMIT Technical Service Specialist
Sep. 1998 - Apr. 2001Manchester, England, United Kingdom
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