Tune Up-The Manly SalonArea Director of Operations and Human Resources
Jan. 2018 - Feb. 2024Houston, Texas, United StatesHIRING, SELECTION & ONBOARDING | TEAM MANAGEMENT | COLLABORATIVE LEADERSHIP EMPLOYEE ENGAGEMENT | CLIENT SERVICES | COMPLIANCE | PROGRAM IMPLEMENTATION
• Successfully rolled out new start-up franchise business operations in 2018, 2019 and 2021 from concept-to-execution. • Launched and initiated four stores while securing top-5 ranking out of 60 store locations. • Hire, terminate, and discipline employees while supervising up to 50 employees, including eight managers. • Oversee HR functions and operational issues while managing end-to-end organizational processes. • Deliver consultative solution selling for VIP programs across four stores and crafted effective HR rules. • Utilize management best practices and collaborative leadership style to support employee engagement and onboarding while handling supply orders and managing payroll functions to facilitate client-centered services. • Achieve operational excellence and exceed sales goals, managing inventory transactions, creating incentive programs for business and personnel, and optimizing customer services to achieve overall client satisfaction. • Involve in cosmetology, including haircuts, beard trims, shoulder massages, manicures, pedicures, and facials. • Analyze daily, weekly, monthly, and yearly business reports to identify opportunities for improvement. • Formulate robust business development strategies to achieve long-term success while optimizing operations to ensure efficiency, along with leading managers towards effective collaboration and goal attainment. • Evaluate employees and operational performance using key metrics while devising effective strategies to achieve operational excellence and elevate employee performance and team synergy.