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Work Background
Employee Experience Specialist
Clark AssociatesEmployee Experience Specialist
Feb. 2024
Area Director of Operations and Human Resources
Tune Up-The Manly SalonArea Director of Operations and Human Resources
Jan. 2018 - Feb. 2024Houston, Texas, United StatesHIRING, SELECTION & ONBOARDING | TEAM MANAGEMENT | COLLABORATIVE LEADERSHIP EMPLOYEE ENGAGEMENT | CLIENT SERVICES | COMPLIANCE | PROGRAM IMPLEMENTATION • Successfully rolled out new start-up franchise business operations in 2018, 2019 and 2021 from concept-to-execution. • Launched and initiated four stores while securing top-5 ranking out of 60 store locations. • Hire, terminate, and discipline employees while supervising up to 50 employees, including eight managers. • Oversee HR functions and operational issues while managing end-to-end organizational processes. • Deliver consultative solution selling for VIP programs across four stores and crafted effective HR rules. • Utilize management best practices and collaborative leadership style to support employee engagement and onboarding while handling supply orders and managing payroll functions to facilitate client-centered services. • Achieve operational excellence and exceed sales goals, managing inventory transactions, creating incentive programs for business and personnel, and optimizing customer services to achieve overall client satisfaction. • Involve in cosmetology, including haircuts, beard trims, shoulder massages, manicures, pedicures, and facials. • Analyze daily, weekly, monthly, and yearly business reports to identify opportunities for improvement. • Formulate robust business development strategies to achieve long-term success while optimizing operations to ensure efficiency, along with leading managers towards effective collaboration and goal attainment. • Evaluate employees and operational performance using key metrics while devising effective strategies to achieve operational excellence and elevate employee performance and team synergy.
Human Resources Generalist
Versa Business Partners LLCHuman Resources Generalist
Nov. 2020 - Dec. 2021Houston, Texas, United StatesHR CONSULTANCY & ADVISORY SERVICES | EMPLOYEE PERFORMANCE | PROJECT LEADERSHIP CONFLICT RESOLUTION & MEDIATION | HRIS SYSTEM | BUSINESS OPERATIONS MANAGEMENT • Assume a multifaceted and all-encompassing HR-focused role, supporting three client organizations through high-quality consultancy services while onboarding new personnel. • Oversee HR administration and documentation, including benefits/payroll on a weekly and monthly basis as well as data capture and integration for I-9 documentation into the HRIS system. • Conduct background checks and employee eligibility verification while executing HR programs, including compensation and benefits; disputes and investigations; and talent management. • Manage HR-related financial matters in coordination with accounting team while supporting payroll functions, preparing time cards, handling employee benefits, and facilitating problem-solving. • Facilitate employee on-boarding/off-boarding; talent acquisition and management; crafting and implementing HR policies; and gathering HR metrics to support organizational decision-making. • Supervise recruiting and staffing services, organizational development, regulatory compliance, policy development and documentation, compensation/benefits administration and employee training. • Conceptualize organizational guidelines and recommend strategies to streamline internal/external HR-related issues, enhance employee motivation, and elevate overall performance. • Provide consulting and advisory services regarding HR operations to support start-up business operations. • Conduct employee performance reviews while enhancing job satisfaction by promptly resolving issues. • Coordinate with HR and management teams to define organizational issues, goals, and requirements. • Deliver excellent HR services to meet clients’ requirements and build robust processes for multiple companies. • Ensure strict compliance with federal, state, and local employment laws, regulations, and policies.
Server
Buffalo Wild WingsServer
Jan. 2017 - Dec. 2018Lafayette, Indiana Metropolitan Area• Liaised with restaurant management and staff to deliver client services in a fast-paced work environment.
Lead Esthetician
Massage EnvyLead Esthetician
Jan. 2016 - Dec. 2017Lafayette, Indiana Metropolitan Area• Administered training and coaching for new hires, managing employee onboarding/engagement, overseeing budgets, ordering supplies, and following HIPAA rules/regulations, and business protocols with precision. • Earned increased responsibilities and promotion to management-level based on performance excellence. • Operated as the main point of contact for client issues and difficult conversation as well as administered conflict resolution and mediation to achieve win-win outcomes and agreements.
Cosmetologist and Esthetician
Bliss Salon And SpaCosmetologist and Esthetician
Jan. 2016 - Dec. 2016Lafayette, Indiana Metropolitan Area• Steered and directed client-centered services in collaboration with valued team members as well as followed operational protocols in alignment with legal standards, policies, and guidelines.
Esthetician
Country Style SalonEsthetician
Jan. 2014 - Dec. 2016Lafayette, Indiana Metropolitan Area• Supervised team of providers while managing client-engagements from inception, along with achieving repeat business based on service excellence and client relationship management (CRM) best practices. • Offered products and services based on customer requests and delivered high-quality spa treatments spanning therapeutic medical massages, including body masks, wraps, sugar and salt scrubs, and compression wraps. • Supported day-to-day on-site business operations; administered employee coaching and training to enhance operational efficiency; and promoted a culture of collaboration to achieve customer success.
Certified Nursing Assistant (CNA)
Veterans HomeCertified Nursing Assistant (CNA)
Jan. 2011 - Dec. 2014Lafayette, Indiana Metropolitan Area• Built rapport with dedicated team of healthcare providers while providing patient-centered nursing services.
Nursing Technician
Saint Elizabeth Hospital, Inc.Nursing Technician
Jan. 2010 - Dec. 2011Lafayette, Indiana Metropolitan Area• Utilized empathy to deliver excellent patient-centric services and robust emergency room support, along with handling all facets of hospital procedures and processes within a fast-paced work environment.

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