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Work Background
The Ballroom KCDance Instructor
Apr. 2025Overland Park, Kansas, United States
American Mechanical KC, LLCOperations Manager
Apr. 2025
Freelance (Self employed)Executive Assistant
Mar. 2025Provide high-level administrative support to executives, entrepreneurs, and business owners.
Manage calendars, schedule meetings, and coordinate travel arrangements.
Handle email correspondence, document preparation, and data organization.
Conduct research, prepare reports, and support business operations.
Assist with project management, vendor coordination, and expense tracking.
Design and construct project materials using Canva, including presentations, reports, and marketing assets.
Fry OrthodonticsAdministrative Assistant
Aug. 2017 - Apr. 2025
Fry OrthodonticsReceptionist
Feb. 2016 - Jul. 2017
Catalyst Orthodontic GroupSupport Team Lead
Feb. 2016 - Apr. 2025Overland Park, Kansas, United StatesSupport multiple complex orthodontic companies with individual support models in a Lead Administrator capacity
Developed and implemented training programs for new associates.
Provide training to all new associates utilizing (put in the training name if it has one) from start to finish
Ensured all process and procedures were appropriately documented and maintained
Responsible for client/patient communication via multiple communication channels
Advised Manager and Leadership on best practices and improvements from start to finish.
Escalate client and vendor issue(s) for resolution, which may include handling outside of typical working day/hours.
Sunglass HutShift Lead/Sales Consultant
May. 2015 - Nov. 2016Managed exceptional communication, customer support, and product representation for each client. Worked as a team member performing cashier duties, product assistance and invited customers to return to the store. Prevented store losses using awareness, attention to detail and integrity. Administrative support, back of house inventory control, and associate payroll.
H&R BlockHR Support Specialist
Jan. 2015 - May. 2015Working as a team member supporting all different associate's within the Block community. Resolving multiple issues for associate's including payroll support. Provide high-level administrative support. Answer direct incoming calls and make any needed outbound calls. Manage a variety of administrative and clerical functions in high-volume office. Work independently with little or no direct supervision.
General Dynamics Information TechnologyCustomer Service Representative
Aug. 2013 - Jan. 2014Use attentive listening skills to provide beneficiaries with the most up to date and relevant information. Resolve a multitude of issues for beneficiaries. Manage exceptional communication and beneficiary support. Help beneficiaries find supplies of physicians based on their needs and desires. Maintain up to date knowledge about company policies and regulations. Work as a team member offering support and encouragement to other customer service representatives.
Fred Pryor Seminars/ Park University IncAdministrative Sale Support/ Training Consultant
Feb. 2013 - Jun. 2013Developed highly empathetic client relationships. Resolved product issues and shared benefits of new merchandise or training available. Managed exceptional communication, client support, and product representation for each client. Sold broad range of customized training to clients.
Ann Taylor LoftSales Associate
Jul. 2011 - Jan. 2013Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Assisted customers with store and product complaints.
The Kansas City Renaissance FestivalEntertainer
Jan. 2011 - Jan. 2015Collaborate with other actors as part of an ensemble. Perform humorous and serious interpretations of emotions, actions, and situations, using body movements, facial expressions, and gestures. Portray and interpret roles, using speech, gestures, and body movements in order to entertain, inform, or instruct radio, film, television, or live audiences.
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