Requests
17Applied by 2
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
NetflixIT/AV Engineer
Aug. 2023Washington, District of Columbia, United States · On-site• Delivered comprehensive IT and AV support across Netflix offices in DC, New York, and Toronto, traveling weekly to ensure seamless operation, troubleshooting, and maintenance of hardware and software systems for PCs, Macs, and conferencing equipment.
• Managed end-to-end employee onboarding and offboarding, setting up accounts, deploying equipment, and configuring workspaces. Provided face-to-face support to executives and staff, oversaw inventory management, and maintained AV and IT infrastructure, including imaging and provisioning laptops.
• Coordinated and facilitated live events and meetings, managing AV setups and technical aspects in real-time, conducting regular maintenance on AV equipment, and providing training and documentation to enhance team efficiency and knowledge sharing.
KellyAsset Manager
May. 2019 - Jun. 2023Washington, District of Columbia, United States · HybridAsset Manager (January 2022 – June 2023)
• Assumed the role of Property Officer for a National Security and Law Enforcement bureau, managing over 1100 assets valued at $4.2 million, recovering $500,000 in lost assets, overseeing UPS shipments, asset records, personal property transfers, and serving as the property “Hub” for 5 Bureaus. Migrated from Slack to MS Teams, acted as Teams Administrator, and integrated Adaptive cards for efficient information relay.
• Created and presented a proof of concept to stakeholders to secure funding for an improved ticketing system, enhancing asset management processes and operational efficiency.
Service Desk Analyst (May 2021 – January 2022)
• Provided onsite and remote support to over 800 users during a cloud migration, handling password resets, software installations, and printer/desktop setups. Developed a Service Desk Ticketing System via SharePoint, creating rules and automating workflows to improve response times and customer satisfaction.
• Migrated to and managed MS Teams, integrating Adaptive cards for inter-departmental communication, created multiple KBAs, SOPs, and Work Instructions for an FAQ page, and performed automated test plans and cases for SharePoint site testing.
VT Group (VTG)Cable Installer III
Mar. 2018 - May. 2019Chantilly, Virginia, United States · On-site• Led installation of communication hardware and VTC equipment: Oversaw a team of 3-5 technicians in installing communications hardware and Video Teleconferencing (VTC) equipment at client sites, ensuring seamless integration and functionality.
• Performed cable installation and termination: Expertly pulled various cable types through conduits, ceilings, and floors, installed modular connectors for data and telephone users, and terminated cables on cross-connectors, hubs, and routers to establish robust connections.
• Managed vendor relationships and project integrity: Maintained relationships with vendors to stay informed about available products and services. Proactively identified and addressed project weaknesses, providing updates and proposing solutions to clients and stakeholders to ensure project success.
Metro Systems, Inc.Installation Technician
Aug. 2017 - Mar. 2018Washington, District of Columbia, United States · On-site• Efficiently resolved IT issues: Responded to tickets using Remedy, promptly addressed customer concerns both desk-side and remotely via Dameware, ensuring quick resolution and minimal disruption.
• Performed computer re-imaging and configuration: Re-imaged computers using Imaging DVDs or aided Tier 3 for SCCM, ensuring smooth operations and system integrity.
• Provided comprehensive technical support: Mapped printers, both network and stand-alone, and tested data ports for connectivity using FLUKE. Assisted customers with iPhone and Blackberry activation/configuration, resolved VOIP phone issues, and configured MS Outlook on client machines, ensuring optimal functionality and user satisfaction.
United States Army ReserveCorporal
Mar. 2016Fort Belvoir, Virginia, United States• Led Installation and Maintenance of Communication Systems: Led a team of at least three in the successful installation, testing, and maintenance of cable and wired communications in both field and office environments. This included routing and terminating Cat 5/6 cables, testing connections with a FLUKE, splicing fiber cables for VIP communications, and troubleshooting telephone and cable wires through manholes and on telephone poles.
• Managed and Optimized Information Networks: Planned, installed, administered, and maintained complex information networks and systems, both LAN and WAN. Led training sessions for personnel on network management, including securing and troubleshooting. Oversaw the management of electronic keying equipment and information.
• Configured and Maintained Virtual Environments: Installed, configured, and maintained the unit’s virtual environment via VMware Horizon View. Responsibilities included client application installation, VDI issue resolution, data migrations, and assisting in the design of cloud solutions using VMware vCloud Director.
• Performed Workstation and Server Administration: Managed workstation operating systems, performing upgrades, patches, and security file installations. Conducted workstation maintenance and server system administration, including user account management and backup restoration. Provided remote support for VPN, VMware, and Dameware to ensure network connectivity and resolve technical issues.
Intch is a Professional Networking App for the Future of WorkSee more people like Niqo on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
489368 people
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
18
Senior Software Engineer @ EarnIn
99028 people
42
Senior Mining Engineer @ Riot blockchain
16
CEO/Data Engineer and Consultant @ Propeltech Services LLC
21
Technical Support Engineer - L2 @ Axis Communications / 2N