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Work Background
SimSpaceSenior Customer Success Manager
May. 2023Remote
Success in BlackMember
Apr. 2023Success in Black is a community platform to advance Diversity, Equity and Inclusion in Customer Success.
ForgeRockSenior Customer Success Outcome Manager
May. 2022 - Jan. 2024London, England, United Kingdom · RemoteAs a seasoned Senior Customer Success Outcome Manager at ForgeRock, I navigated the dynamic landscape of EMEA, proficiently communicating in both German and English. My role was pivotal in ensuring our clients' seamless integration into the connected world, overcoming challenges with finesse. Specializing in complex escalations, I adeptly resolved issues, fostering enduring relationships. Spearheading our mission to safeguard and simplify access, I curated personalized solutions that enhanced user experiences. My commitment to excellence and linguistic versatility played a crucial role in driving customer satisfaction, embodying ForgeRock's dedication to empowering individuals in the connected realm.
Career BreakProfessional development
Dec. 2021 - Apr. 2022During a brief professional hiatus as a Senior Customer Success Manager in the tech industry, I leveraged the time to broaden my skillset. Immersing myself in the latest industry trends and collaborating with diverse teams, I honed my strategic thinking and enhanced problem-solving capabilities, contributing to a more well-rounded and adaptable professional profile.
Black Tech Sales NetworkMember
Oct. 2021London, England, United Kingdom · RemoteBTSN is on a mission to increase representation of black commercial professionals working in the tech industry.
PentoCustomer Success Manager
Aug. 2021 - Nov. 2021London, England, United Kingdom · RemoteAs one of the initial Customer Success Managers at Pento, I spearheaded the development and implementation of a comprehensive onboarding and customer health process. Proactively engaging with clients, I ensured seamless integration, addressed concerns, and optimized their experience. My role at Pento involved fostering strong client relationships, driving user satisfaction, and contributing to the growth and success of the company through effective customer management strategies.
InstructureCustomer Success Manager EMEA
Apr. 2021 - Aug. 2021London, England, United Kingdom · RemoteAs a bilingual Enterprise Customer Success Manager at Instructure, I expertly navigated the EMEA region, ensuring seamless client interactions during a brief maternity cover. My proactive approach and linguistic proficiency facilitated effective communication, fostering client satisfaction and maintaining strong relationships. Contributed to the team's success by swiftly adapting to dynamic challenges.
AdaptavistEnterprise Customer Success Manager
Sep. 2020 - May. 2021London, England, United KingdomAs an Enterprise Customer Success Manager at Adaptavist, I led in fostering enduring relationships with diverse enterprise clients, ensuring seamless integration of Atlassian solutions. Navigating complex requirements, I contributed to Adaptavist's status as a premier partner for organizations with the most demanding needs. My role was pivotal in driving growth, success, and innovation within the dynamic realm of Atlassian solutions.
QuredMedical Administrative Assistant
Aug. 2019 - Dec. 2019London, United Kingdom · RemoteAs a Medical Administrative Assistant at Qured, I adeptly managed patient appointments, organized medical records, and played a pivotal role in creating and enhancing administrative processes. Contributed to optimizing workflow efficiency, ensuring seamless communication, and delivering outstanding administrative support in the dynamic telemedicine setting.
AdaptavistAssociate Customer Success Manager
Jun. 2019 - Aug. 2020London, United KingdomIn my capacity as an Associate CSM, my focus was on building and nurturing enduring relationships with both new and existing clients. I actively contributed to the success stories of numerous clients, aiding them in seamlessly integrating, collaborating, and enhancing their business operations. Our commitment to being the preferred choice for the most demanding and intricate enterprise needs has solidified Adaptavist's position as an industry leader. In the vibrant landscape of Adaptavist Client Services, I played a crucial role in embodying the passion to foster growth and success for our global client base. The enthusiasm and loyalty of our clients are a testament to our dedication to excellence. My role involved navigating the complexities of client requirements, ensuring that our solutions not only meet but exceed expectations, and actively contributing to the ongoing success and expansion of Adaptavist in the ever-evolving world of Atlassian solutions.
HabitoCustomer Success Executive
Apr. 2019 - Jun. 2019London, United Kingdom · RemoteIn my role as a Customer Success Executive at Habito, I excelled in cultivating strong client relationships. Through proactive communication and a deep understanding of customer needs, I ensured their success by assisting providing tailored mortgage solutions and resolving inquiries, thereby fostering a positive and lasting customer experience.
Bobrick Washroom Equipment, IncSales Planner and Office Supervisior
Apr. 2018 - Dec. 2018London, United Kingdom · HybridIn my role as Sales Planner at Bobrick Washroom Equipment, I strategically coordinated sales activities and collaborated with cross-functional teams. As an Office Supervisor, I excelled in team management, overseeing administrative functions and fostering a productive work environment with effective leadership.
Snap Inc.Operations Specialist
Apr. 2017 - Dec. 2017London, United Kingdom · Hybrid
Amazon German Speaking Fraud Analyst
Sep. 2016 - Mar. 2017London, United Kingdom · On-site
FREE NOW (formerly mytaxi)Customer & Driver Service Advisor
Jan. 2016 - Oct. 2016Hamburg Area, Germany · Remote
J Monday Enterprise Ltd.CEO & Founder
Dec. 2015London, United Kingdom · RemoteAs CEO & Founder of J Monday Hair, I drive our London, UK-based e-commerce enterprise, offering premium raw hair bundles, HD lace closures, frontals, HD wigs, and our latest innovation, hair straighteners. Our brand ethos embodies class, sophistication, and feminine charm, appealing to a diverse global clientele. With our recent relaunch in Feb '24, we're celebrating love and beauty with "Love is in the Hair 🌹💞" and our tagline: Pretty Girls wear J Monday Hair. Stay tuned for our inaugural London event in August '24, where we'll showcase our commitment to quality and provide insights into our product offering but also share our passion for true community and creating a networking space for hair and beauty.
YOOX NET-A-PORTER GROUPCustomer Service and Sales Representative
May. 2015 - Dec. 2015London, United Kingdom · On-site
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