Elizabeth Hunt Curcuru - Vice President of Partnerships, Vision Pay, Inc

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Work Background

African Safari Wildlife ParkSustainability & Quality Manager

Jan. 2020Royal Oak, Michigan, United StatesEmpowered a community-wide conservation focus by developing partnerships with community leaders, enhancing team-wide community engagement, and educating visitors on best practices, reaching an audience of 11M+ annual visitors. - Managed safe animal import and export operations with conservation partners, zoos, and rehabilitation centers globally. - Led the reaccreditation process including documentation gathering, report building, and inspection management, securing continued accreditation with industry leading best practice and guidelines (AZA | ZAA | WAZA). - Performed a comprehensive quality evaluation across inventory, supplies, and labor to illuminate gaps and opportunities, with successes such as eliminating 30% in paper product waste. (#Learn2conserve) - Drove risk mitigation operations through ongoing coverage analysis, property inspections, and insurance provider collaboration. - Operationalized continual sustainability and environmental initiatives from conceptualization through successful execution and adoption, with notable projects including creating a mature forest with 180+ native trees, with a $150K budget, and collaborative partnership with Ohio State, becoming an EcoCell electronics recycling site, safely recycling 300+ small electronics and 150+ laptops in first 6 months, building the Education for All Education Program, integrated in 6 shows daily and facility-wide signage, and redesigning the Animal Welfare Assessment Program, in alignment with animal needs and regulatory guidelines.

African Safari Wildlife ParkOperations Director

Jan. 2017Royal Oak, Michigan, United StatesDirected $MM ethical, facility-wide operations including team staffing, budget management, guest relations, SOP development, regulatory compliance, and marketing strategy across an 88-acre tourist venue supporting 60% in annual revenue growth. - Optimized the customer experience by creating interactive engagement opportunities, providing wildlife education, and addressing urgent needs and questions, supporting a Google review satisfaction rate increase from 3.8 to 4.3 across 4.4K customers. - Cultivated a people-centered team culture through streamlining the hiring process, ensuring accessible and transparent communication, and building incentive-based programming, yielding a 30% retention rate across a seasonal team of 80. - Managed comprehensive marketing strategy including social media marketing, campaign development, targeted messaging, website maintenance, pricing strategy, promotional advertising trade, and special events. - Directed technology optimizations including needs assessment, requirement definition, budget development, vendor vetting, and implementation management, centralizing inventory, POS, and financial management from 6 solutions to 1. - Drove data-driven operations by developing customized reporting, creating dynamic dashboards, and performing ongoing analysis, enabling data-informed decision making and contributing to special offering revenue growth of up to 30%. - Scaled facility capacity to meet heightened pandemic volume from inventory and staffing to offerings and equipment, supporting 380k+ visitors annually through diverse initiatives such as operationalizing 2 $MM capital improvement projects enhancing customer visibility and accessibility, expanding facility traffic infrastructure to support 50% daily volume growth for a drive-thru experience, and implementing a digital ticketing and reservation experience from an on-site purchasing process.

Baum RevisionDirector of Property Management

Jan. 2015 - Dec. 2017Chicago, Illinois, United StatesManaged 37 commercial, industrial, and residential urban development properties including construction management, leasing operations, and property maintenance, leading a team of 19 and generating $15M+ annually.

Watermark Property ManagementCommercial Property Manager

Jan. 2015 - Dec. 2015Chicago, Illinois, United States

Watermark Property ManagementAssistant Property Manager

Jan. 2013 - Dec. 2014Chicago, Illinois, United States

CBRECustomer Service Representative

Nov. 2012 - Apr. 2013Auburn Hills, MIVolkswagen Group of America Handle all aspects of Customer Service for over 70 Properties in the US. Scope of Work Includes Work Order Management, Dispatching, Vendor Relations, Special Projects and Reports.

CBREFacilities Coordinator

Jan. 2012 - Dec. 2013Auburn Hills, Michigan, United StatesOptimized operational duties including billing, vendor partnerships, customer relations, and building maintenance for Volkswagen Group of America properties across the Midwestern and Western regions of the United States.

Pi Beta PhiVice President of Finance

Jan. 2010 - Dec. 2010Led development and administration of $170K annual chapter budget by managing accounts payable and accounts receivable duties across 115 members while ensuring taxes were prepared within regulatory standards.

DTN ManagementLeasing Specialist

Jan. 2009 - Dec. 2012Managed accounts including facilitating new leases, overseeing current leases, and maintaining client communication.

African Safari Wildlife ParkMarketing Specialist/ Intern

Jan. 2009 - Dec. 2012Facilitate strategic marketing initiatives including managing Entertainment Park events, facilitating $300K radio, television, and print advertising campaigns, communicating with customers, and managing partnerships with local businesses, such as hotels, community centers, and AAA.

Imelda's ClosetSales Assiciate

Jan. 2006 - Dec. 2008Enhanced customer experienced by managing POS system, assisting with unique needs, and facilitating special events, such as trunk shows, consignment sales, and holiday celebrations.