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Work Background
IntuitProgram Manager - Virtual Event Production
Jan. 2018▪Orchestrate the Customer Training Experience and Delivery initiative, showcasing leadership in program management and driving strategy for over 90k accounting professionals annually through virtual event production.
▪Coordinate the validation of 99k newly Certified and Advanced Certified ProAdvisors, driving 15% growth and demonstrating success in program implementation, including coordinating the Recertification Exam process.
▪Enhance the QuickBooks ProAdvisor Training and Education Program through targeted marketing efforts and innovative virtual event production, leading 38 virtual conferences to achieve high NPS above 70.
▪Full ownership of all virtual events from inception, through planning, execution and reconciliation.
▪Create and produce 15 monthly webinars and 4 yearly virtual conferences using multiple with high attendance rates using multiple engineering platforms
▪Collaborate with multiple internal stakeholders to develop effective and meaningful content for consumption.
▪Collaborate with education trainers to produce training content for users.
▪Stand up registration and login pages for all virtual events.
▪Create all marketing communications for pre and post production with clients and various stakeholders.
▪Optimize video content production processes and seamlessly execute digital strategy, ensuring high-quality delivery and engagement.
▪Exhibit effective management during unforeseen circumstances at virtual events; continually enhance participant experience.
▪Manage On Demand versions of all webinars and virtual conferences as well as post production reporting and analysis.
IntuitProgram Manager - Live Event Production
Sep. 2016 - Jan. 2020▪Full ownership producing over 100 nationwide Face-to-Face (F2F) corporate training events, leading QBO training programs and effectively managing a $4MM fiscal budget for financial efficiency.
▪Achieved a 30% increase in customer adoption of cloud-based training through fifty-plus city QuickBooks training tour initiative.
▪Managed the entire event lifecycle from concept to completion, overseeing pre-planning, venue coordination, on- site management, and post-event billing follow-up with meticulous attention to detail.
▪Negotiated contracts with hotels and venues, expertly handling event logistics such as food & beverage minimums, AV equipment, room setups, and critical necessities.
▪Innovated best practices to enhance event destination selection and coordination of marketing materials and shipments.
▪Coordinated travel arrangements for employees and contractors, ensuring smooth logistics for all attendees and precise accounting through meticulous data collection, analysis and feedback.
▪Delivered thorough after-action reviews (AAR) for each event; fostered continuous improvement in event planning and execution.
▪Launched and produced various webinar and virtual conference programs through different platforms.
MiMedxAccount Coordinator
Nov. 2015 - Sep. 2016Marietta• Coordinated and processed customer purchase orders and enter into ERP system. Receive and process federal purchase orders for DOD and VA facilities and patients.
• Assisted Account Executives with placing orders and worked closely with customers to determine the best product needed for patient.
• Provided customers with in depth information about products including product sizes, configuration, and processes in order to close a sale if need be. • Obtained consistent knowledge of expansion of products to better assist customers and salespersons as needed and insured the seamless transition of new product launches.
• Worked closely with Materials Management Department and MRP system to communicate product availability dates, promise dates to customers, tracked dates and delivery performance throughout the ordering cycle.
Blue Ridge AHECPreceptor Coordinator
Dec. 2013 - Nov. 2015Rome GA • Facilitated AHEC efforts in the preceptorship/clinical training area between hundreds of preceptors and students.
• Worked closely with health professional training programs and schools. Developed a plan for the recruitment of new training sites based on requests coming from health professional training programs and priorities of AHEC.
• Served as a liaison between the health professional school, the preceptor, and the student to ensure the maximum quality educational experience that meets the curriculum guidelines of the school and/or program.
• Planned & coordinated multiple smaller (30-) CE & CME events, including obtaining venues, speakers, & catering for the event.
• Partnered with associations to coordinate large scale (100+) CE & CME events. Assisted with check-in/registration and presentation setup.
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