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Work Background
InstacartSupport Lead
Mar. 2020 - Jun. 2020United StatesInstacart Lead for the Shopper and Customer departments at 24-7 Intouch
LyftSafety Lead
Jun. 2018 - Mar. 2020United StatesLead for the Lyft Accidents and Safety Department at 24-7 Intouch
LyftSupport Team Lead
Mar. 2017 - Jun. 2018United StatesLead for the Lyft Payments, Fraud, Passenger and Driver Profile Departments at 24-7 Intouch
24-7 IntouchOperations Supervisor
Jan. 2017 - Dec. 2020GuatemalaLeading over 800+ Support and Customer service representatives for multinational companies. Ensuring we meet our clients KPIs, Billing, QA and Support needs in the United States and Canada.
Agencias KyLIT Support Specialist
Mar. 2013 - Mar. 2017Guatemala CityIn charge of all the technological needs of the company. Supporting and managing different computer systems, networks and data analysis.
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