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Work Background
Observe.AISenior Implementation Manager
Apr. 2024Remote - San FranciscoThe Conversation Intelligence Platform for Contact Centers
General AssemblyUser Experience Designer
Oct. 2022 - May. 2023Certication Program in UX/UI Design consisting of 480+ hours of study, practice, professional training, and mentorship. Executed end-to-end UX/UI design processes for six projects from the user research phase through UI design, prototyping, usability testing, iteration, and stakeholder presentation; worked fully remote with teams using Agile methodologies and iterative development.
General AssemblyUser Experience Designer LinkedIn Library
Oct. 2022 - May. 2023- Led Design Studio with team members to iterate and collaborate on design decisions
- Developed “LinkedIn Library” feature which resulted in an 89% increase of success for task of uploading portfolio content for project based industries
- Conducted usability testing with 10+ participants using Maze.com; synthesized and implemented using ndings which reduced bounce rate for primary user ow by 89%
General AssemblyUser Experience Designer Official Black App
Oct. 2022 - May. 2023- Conducted user interviews to identify user needs and pain points
- Designed wireframes, high-delity mockups, and prototypes
- Presented design solutions through Canva presentation and Research Report
PaycomSenior Implementation Project Manager
Oct. 2017 - Mar. 2024United StatesPaycom is a full-service human capital management SAaS company that integrates payroll, human resources, and talent management features in order to meet the goals of reducing costs, improving employee engagement, and streamlining business operations. Over the past 6 years, I have implemented and trained over 200 clients across varying industries on how to successfully integrate and maximize usage of the software. ● Designed optimized user experience to automate clients’ workflows by collaborating cross-functionally with internal multidisciplinary team members to facilitate presentations and training to project stakeholders.
● Effectively communicated project roadmap and progress to executive leadership, fostering a collaborative environment that achieved buy-in on adoption initiatives resulting in a 30% increase in employee engagement.
● Acted as a liaison between client software administrators and development team to articulate user feedback and concerns, and advocated for necessary improvements to enhance the overall user experience.
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