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Work Background
LOGDIRECTSEO Analyst | Marketing Assistant
Jun. 2018 - Jul. 2023Leudelange · Hybrid⇛ SEO Content management | Content research and creation | Benchmark;
⇛ Digital Content Integrator linked to most of the SEO improvements on site (WP)
⇛ Identify and implement the best GOO SEO practices on CMS; UX and mobile-friendly inputs;
⇛ G.A | GSC | BING Web Master Tools | Semrush | Ahrefs ;
⇛ Link Building and Backlinks creation
⇛ Marketing assistant: Open rate optimization / Deliverability / A/B testing in email campaigns
⇛ Practical knowledge of HTML/CSS
LOGDIRECTSocial Media Manager | E-Reputation analyst
Jul. 2014 - Jun. 2018HybridAs Community Management:
⇛ Social media management on the most important Social Networks;
⇛ Social media animation on FB, Twitter, Instagram, Pinterest, Tumblr, Medium, Youtube, Quora, TikTok, Canva PRO, Hootsuite, Buffer, IFTTT
⇛ App Tester and Customer Service in Google Play Store and Apple Store( filter clients’ feedback and report bugs to IT team ) As Online Reputation Analyst:
⇛ Proactive Online Reputation management( on these SERPs and Social Networks with Talkwalker)
⇛ Moderation on Online Consumer Protection sites
LOGDIRECTVIP Customer Support Representative
Jun. 2013 - Jun. 2014Leudelange · On-site⇛Handling all kinds of different queries from VIP customers
Meliá Hotel Luxemburg****Hotel Receptionist
Mar. 2010 - Jun. 2010On-site⇛ 5 weeks training as a Receptionist in the Hotel Meliá**** Luxemburg;
⇛This was the final result of a 3 months Receptionist course (from March until June 2010) in cooperation with the C.N.F.P.C in Esch-Alzette and A.D.E.M.
Former Banque Invik S.A., now CatellaCustomer Service Representative
Jan. 2009 - Jun. 2009Capellen · On-site⇛Customer service representative(on a 6 months contract)
⇛ Answering queries related to all the transactions linked to credit cards, home banking;
⇛Administrative tasks such as mailing to clients, archiving of documents;
⇛ Some duties related to risk and security duties within MasterCard and Visa.
Barclays Bank PLC/CRH S.A.Customer Support Representative
Dec. 2006 - Aug. 2007Lisbon Area, Portugal⇛Customer support representative for clients and private bankers(by phone letter, fax, and email):
⇛ Administrative duties such as paper mailing to clients, emails, and faxes( attached to the quality department), as well as matrix cards printing and some statistics work;
⇛ Helpdesk tasks linked to home banking and risk and security duties within MasterCard and Visa.
SantanderTotta Bank S.A.Customer Service Agent
Aug. 2005 - Nov. 2006Lisbon Area, Portugal⇛ Customer service operator for clients and private bankers:
⇛ Answering queries by phone, letter, fax, and email linked to almost all daily banking transactions;
⇛ Helpdesk work for private home banking and some quality control.
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