Ordo infotech pvt ltd.Business developement executive
Jul. 2014 - Jan. 2017BangaloreIn this role I interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Organize workflow to meet customer timeframes. Keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Prepare and distribute customer activity reports. Communicate and coordinate with internal departments. Follow up on customer interactions. Provide feedback on the efficiency of the customer service process.